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Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 10,860 reviews
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Working great for the last couple of days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Size is small, dont take larger space, dont feel that much heat if you put it around. Great Modem so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Can't go wrong with this one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I have always used Motorola modems (in this case it's Arris branded) and they are usually pretty bulletproof. My previous model has been the only one to fail on me but it last me several years and I'm fine with that, I don't expect to go 10 years between modems and DOCSIS standards aren't changing that often to warrant a new modem every couple years.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    This thing is a rocket ship !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my previous Motorola Surfboard for over 5 years before it started showing signs of age. Then it turns out that Cox cable sent out a software update that made my modem disconnect from my apple wireless router. I purchased this new router not knowing that it was my cable provider's fault. However having already installing this new cable modem saw speeds that were incredible !

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works Great and Easy Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great and it was easy to setup. The step-by-step directions are very easy to follow.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great was easy to set up. Price was very reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and works just expected. Light weight and small foot print, so can be placed most anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, works super fast for my household. Runs my PS4 two cell phones and iPad without any lag

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eliminate your cable modem lease fee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem after realizing my stupidity of paying a monthly lease fee to my cable company for way too many years. There were a variety of models available but this one was at the low-end cost-wise and it has worked flawless with my cable company.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this modem has been a great upgrade over my previous, the Surfboard SB6141. I saw a mild speed bump over the previous because of how much larger bandwidth it can support over my previous modem, so that was great. It does get warm to the touch though. Overall I'm happy with the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic modem really fast and reliable don't think just buy

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem not only works as advertised but easy to setup. Gives me all the speed I’m paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good! Perfect i would say for the price,i would totally recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem! Easy to install and works great with my internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I have been pleased with the Arris modems, I stayed in the same family when I needed to upgrade (from SB6183 to SB6190) due to the need to support more Wi-Fi in my home. So far, it was a great decision as the new modem is noticeably faster. Make certain you contact your cable company, as mine had to pair it with my router before it would activate. I recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and use. Trouble free use and easy to set up. Can tell I had a faster connection immediately

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was highly recommended. Easy to connect and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Working Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a problem with it so far. The TV/cable is connected, plus the internet for 2 TVs, 2 laptops, 2 tablets and 2 fones, 2 amazon echo shows, and it has been great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    ARRIS surfboard SB6190 is a great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this modem for a few weeks and so far I am well pleased with its reliability and speed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Super fast

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast and reliable. I wish I could say the same about my cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Lightning strike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace my SB6141 today because it died during the thunder storm. No other devices were killed when it hit the tree across the street. Great new cable modem. Speed test is giving almost my provided speed from my ISP wirelessly now. One of the fastest cable modems under 100 dollars right now and waiting on the update for the DOCSIS 3.1 that will increase the dowload and upload stream speeds in the near future. Everyone always want more speed.

    I would recommend this to a friend
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