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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10856 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 10,856 reviews
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic modem really fast and reliable don't think just buy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem and very fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is a lot faster than my old one. It is easy to setup. I have had zero problems with the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is really great for the price. After upgrading to this model our internet speed has greatly increased.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Surfboard Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem to replace my Time Warner Cable box, very reliable and a great speed. Very easy to install and setup.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect modem for high speed internet. Startup is quick and it is very reliable so far! Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent, faster, farther, happier!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, plug and wow, what an improvement!! Removed the construction of our older DOCIS 2.0 router and doubled our speed on a mid level internet plan. Distance and download speed improved at the property extremities. Awesome results!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid cable modem that I purchased for my sister-in-law who was still paying rental on her cable company supplied modem. It's super quick and very easy to set up (note: generally requires you to call the cable company so they can configure things on their end). Given what cable companies charge monthly for rental fees these days ($8-$10/mo) this unit pays for itself in under a year.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was highly recommended. Easy to connect and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    ARRIS - SURFboard DOCSIS 3.0 Cable Modem - White

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to stop wasting money renting a modem. All the reviews and Best Buy said this one was great. I found this one for a really good price and works great with my router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had any issues with this modem. It was easy to set up and it has been reliable!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we are cruisin' the web now!! great speed!!!!! Way better than any other I have tried. can't miss with this one.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem! Easy to install and works great with my internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good option for Comcast internet users.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is easily able to handle very high download speeds. The unit is compact and well lit, so it is easy to determine the status of your connection at a glance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem. Easy install. Box says nothing about being compatible with cableone but I assure you it is.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve purchased this modem about a month ago and it’s very fast and reliable. I’d recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and very reliable. No issues with Cox cable internet

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this when my old modem died and although it was cheaper it’s able to give me the same high speeds of over 200mbps

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I have been pleased with the Arris modems, I stayed in the same family when I needed to upgrade (from SB6183 to SB6190) due to the need to support more Wi-Fi in my home. So far, it was a great decision as the new modem is noticeably faster. Make certain you contact your cable company, as mine had to pair it with my router before it would activate. I recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Super fast

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast and reliable. I wish I could say the same about my cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Coco

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem good fast easy to install

    I would recommend this to a friend
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