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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 10,860 reviews
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem not only works as advertised but easy to setup. Gives me all the speed I’m paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Coco

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem good fast easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and very reliable. No issues with Cox cable internet

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Working Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a problem with it so far. The TV/cable is connected, plus the internet for 2 TVs, 2 laptops, 2 tablets and 2 fones, 2 amazon echo shows, and it has been great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Faster than the rental from Mediacom. Easy install

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and use. Trouble free use and easy to set up. Can tell I had a faster connection immediately

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    ARRIS surfboard SB6190 is a great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this modem for a few weeks and so far I am well pleased with its reliability and speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Lightning strike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace my SB6141 today because it died during the thunder storm. No other devices were killed when it hit the tree across the street. Great new cable modem. Speed test is giving almost my provided speed from my ISP wirelessly now. One of the fastest cable modems under 100 dollars right now and waiting on the update for the DOCSIS 3.1 that will increase the dowload and upload stream speeds in the near future. Everyone always want more speed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected, reliable, fast, and good value. This does not come off line like our previous one!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris SB6190

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product because we upgraded our internet service and our older modem needed to be upgraded. It was easy to set up and get running. It seems to be doing it’s job!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    solid modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has worked well with Cox 300/50 so far - performance and speedtests show modem is working as intended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced XFinity rental equipment, very easy to install/set up, works as expected, no issues so far!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up with my comcast cable and gets all the speed I need.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem is fast and keeps up with the kids gaming. I also like the fact that it’s small and easy to hide.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast and doesn’t make my connection lag at all. Still very early to tell all the best points.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great little modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem to go with my linksys mesh network and so far it has handled my device load very well. Speeds are good and nothing shows signs of lagging. Only thing I don't like about it is that it only has 1 LAN port that has to be dedicated to the router. Yes, Arris makes a modem with a 2nd LAN port but it is about $80 more.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade my modem to provide more speed to multiple gaming systems. Great product and value.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took back my Comcast modem and replaced it with this one. I have 2 streaming devices 3 computers and kids with devices and have had zero problems. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Amazing Modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem exceeds what I expected. It is very fast and easy to set up and manage.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice modem, works perfectly without any issue. Highly recommended for our friends and our families, also was recommended by the Comcast technician whose came to check what happened why our internet did not work and also was recommended by the sale associated at Best Buy in Maple Grove. So many recommendations for a nice modem with a nice price too.

    I would recommend this to a friend
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