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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10862 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 10,862 reviews
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    solid modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has worked well with Cox 300/50 so far - performance and speedtests show modem is working as intended.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Coco

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem good fast easy to install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eliminate your cable modem lease fee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem after realizing my stupidity of paying a monthly lease fee to my cable company for way too many years. There were a variety of models available but this one was at the low-end cost-wise and it has worked flawless with my cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took back my Comcast modem and replaced it with this one. I have 2 streaming devices 3 computers and kids with devices and have had zero problems. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced XFinity rental equipment, very easy to install/set up, works as expected, no issues so far!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem is fast and keeps up with the kids gaming. I also like the fact that it’s small and easy to hide.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and very reliable. No issues with Cox cable internet

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade my modem to provide more speed to multiple gaming systems. Great product and value.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast and doesn’t make my connection lag at all. Still very early to tell all the best points.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Improving the bottleneck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When upgrading your internet access and wifi at your home, the first thing you need to think about is the modem. If the modem can't handle the MB/S being provided to you by your internet service provider, then your modem becomes a bottleneck that slows your MB/S down. Besides, most internet providers charge a monthly fee for providing a modem. By purchasing your own modem, you pay for the cost within about a year plus you get a better modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Faster than the rental from Mediacom. Easy install

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem so far. Easy setup. Transmits my internet provider’s full signal strength.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    No complaints so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected to Orbi router have not had any drops and speeds have been excellent. Super easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Amazing Modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem exceeds what I expected. It is very fast and easy to set up and manage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Replaced my Cox rental

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been meaning to research my modem I had been charged to rent each month, and I decided to go with this model. It's working great, outputting data to my router perfectly, and it was easy to set up. I've had this for about a month and I was very pleased. Now I can start savings money on my monthly bill!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great and easy to set up. I was having problems with my internet and this was definitely the answer

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. No issues. I would buy again. I would recommend to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Setup a bit confusing, but works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup instructions were oversimplified, as the color combinations for the indicator lights shown in the instructions didn't match what came up on my unit. I had to call both ARRIS and my ISP to get everything to work; the former to make sure that the light combinations were OK, and the latter to register my device so that they would send the internet signal to it. After spending much time on hold on the phone and getting to the answers for my questions, the device works exactly as promised so far. I'm using it as a base for a Google Wifi mesh system and it's going great.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up with my comcast cable and gets all the speed I need.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Just what I needed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great power. Paired with 200 mbps. Works great! Now getting great performance from all my devices.

    I would recommend this to a friend
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