Customer Ratings & Reviews

The setup instructions were oversimplified, as the color combinations for the indicator lights shown in the instructions didn't match what came up on my unit. I had to call both ARRIS and my ISP to get everything to work; the former to make sure that the light combinations were OK, and the latter to register my device so that they would send the internet signal to it. After spending much time on hold on the phone and getting to the answers for my questions, the device works exactly as promised so far. I'm using it as a base for a Google Wifi mesh system and it's going great.

Great power. Paired with 200 mbps. Works great! Now getting great performance from all my devices.

Very nice modem, works perfectly without any issue. Highly recommended for our friends and our families, also was recommended by the Comcast technician whose came to check what happened why our internet did not work and also was recommended by the sale associated at Best Buy in Maple Grove. So many recommendations for a nice modem with a nice price too.

Perfect for Xfinity 100 mbs package. Internet is fast. Easy setup

Plug and play setup, and delivers the fastest speeds of any modem out there. It's a no brainer

Works well with XFinity 150Mbps service. Stock firmware should immediately be upgraded to take advantage of full speed and stability. Once upgraded, it performs very well.

This modem was very easy to set up. It has been running 2 months so far and I have no complaints.

Seems to work great, it was super simple to install and I have great internet speed.

Bought this to replace a defunct cable modem. Easy plug and play. Only issue is manual described a light color configuration that the unit didn't display, called customer service and was told the manual was wrong and the colors I was seeing were correct- white, blue, blue, white. Good customer service. I just had to call my cable internet provider and give them the appropriate data and I was up and running.

Bought this modem to go with my linksys mesh network and so far it has handled my device load very well. Speeds are good and nothing shows signs of lagging. Only thing I don't like about it is that it only has 1 LAN port that has to be dedicated to the router. Yes, Arris makes a modem with a 2nd LAN port but it is about $80 more.

Easy setup and good performance ... would recommend to anyone seeking a stand alone modem

It's really hard to find any issues with these SURFboard modems. I've used many of them over the years. Getting them connected is super simple. Replace the modem you're renting with this one and save yourself some money. To hook it up, simply call your internet provider (ISP) and tell them you have a new modem. They'll ask you for some info that is clearly printed on the box and a few minutes later, you'll be up and running. Couldn't ask for more.

I made the decision to cut cable tv after 20 years, and enjoyed the experience of dropping off the equipment to their office. I had a combination modem/router rented from the cable company that was neither a good modem nor a good router. Although I was paying for "Premium 100" service, my speed test results were 47Mbps upload and 11 download. The new Arris Surfboard 6190 tested at 118Mbps and 12 Mbps download immediately upon installation. Enough said.

Worked great to get 600Mb on WOW, one of the few modems at this price point that will do it.

Great modem. Never have to reset like old modem. Fastest internet speeds I've been able to achieve.

This modem is fairly priced and works exceptionally well with Spectrum Cable. I strongly recommend it.

Had the choice of renting for $10 every month but I’m glad I bought my own. So far satisfied with this modem. Easy set up. Secure. Getting good speed.

Easy to install, work great. Fast installations. Excellent for anyone.

Easy setup, no issues at all with working in con function to my Orbi wireless system.

Easy setup, great performance, would recommend to friends vs paying monthly cable modem rental fees