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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Deal!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and worth the savings! Running 100 mpbs interent and this modem is never lagged me, droppee, hung up, or caused me any issue. I vpn into work and a heavy network. I find it just as fast as in office connection. Glad my router and this modem is delivering greatness at a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    600Mb on WOW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great to get 600Mb on WOW, one of the few modems at this price point that will do it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works like a gem@

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable router worked like a gem right out of the box. All I had to do was call my cable provider, gave them the ID written on the box (and under the router) and I was up and running in no time! Great buy for the price. Save yourself some money and quit renting your cable modem from the cable company! (I had to connect a personal wireless router to this cable modem.)

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the choice of renting for $10 every month but I’m glad I bought my own. So far satisfied with this modem. Easy set up. Secure. Getting good speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, no issues at all with working in con function to my Orbi wireless system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for the price. Great speeds, and very easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Good modem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good modem. Fast and easy to setup and deploy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It's a rocketship

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really hard to find any issues with these SURFboard modems. I've used many of them over the years. Getting them connected is super simple. Replace the modem you're renting with this one and save yourself some money. To hook it up, simply call your internet provider (ISP) and tell them you have a new modem. They'll ask you for some info that is clearly printed on the box and a few minutes later, you'll be up and running. Couldn't ask for more.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Attractive and great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to read and set up. Takes up very little space. I like the white color

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and set up. The speed is perfect for my cable internet. A great value!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Keeps my speeds high.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and install. Works great with my spectrum internet.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Never have to reset like old modem. Fastest internet speeds I've been able to achieve.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Good for wired network

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a wired network is a good device easy to install and use

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Arris Surfboard 32x8

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is working well... It was Plug and Play as always

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    What a difference!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made the decision to cut cable tv after 20 years, and enjoyed the experience of dropping off the equipment to their office. I had a combination modem/router rented from the cable company that was neither a good modem nor a good router. Although I was paying for "Premium 100" service, my speed test results were 47Mbps upload and 11 download. The new Arris Surfboard 6190 tested at 118Mbps and 12 Mbps download immediately upon installation. Enough said.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    GREAT MODEM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is fairly priced and works exceptionally well with Spectrum Cable. I strongly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this is a great choice. Stream movies while others use computers and phones.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem was easy to set up. Just needed to call Comcast to activate it and the speed is great!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Surfboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, great performance, would recommend to friends vs paying monthly cable modem rental fees

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Router review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the old one with the same model. The old one lasted 6-7 years. New one set up was easy and it has worked well so far.

    I would recommend this to a friend
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