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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem - White is a good modem to replace your modem from Comcast. Speed is good and it is compact for space saver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent advanced modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid modem for households that are customized by an audio/video company - for an advanced system. This modem allows a custom integrator to: access client's equip easily and consistently, fix internet issues more rapidly, control equip with ease and give the client a more robust experience in every way associated with the internet(wifi). Plus you save money be getting away from leasing a modem from the internet provider. It's a win win.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Noticeably faster and beats paying monthly fees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. Showed speed improvement immediately. Great purchase and value. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Faster internet speed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this with ASUS - RT-AX55U AX1800 Dual-Band WiFi 6 Wireless Router with Life time internet Security. Comcast had recently increase internet speed so would need new router anyway. My son installed easily even with internet being down at the time! Can't believe how fast my internet is now!

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Fast, Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an upgrade to the SB6141 (Also works great). I am getting a slightly better response time and better speeds across this unit. -1 Star because it tends to run hot.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Worlds great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my internet , easy to set Up, works great with xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Solid modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for the price and supports regular speeds (not gigabit)

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Very happy with this next gen modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and reliable internet. No problems whatsoever wifi coverage really good. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Hooked up and it started to work after cable company pinged a signal and added it to their system.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast, easy, good price, FTW!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice modem. Works properly. Hookup is easy and simple, just call the cable company to let them know you have your own modem and stop paying that rental fee.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Much faster than my previous modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's compact, looks nice, and does the job well. This is used for a Spectrum cable service.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Prouduct

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After researching and talking to my internet provider I chose this Modem. I went to my own Modem after having two modems fail from my internet provider and slower speeds than what I was paying for. I have 400 Mbps and I was only getting 200 from the provider. So I got the Dashboard that was rated up to 1.4GBps if I decided to upgrade my speed. I have no trouble streaming movies of working from home. Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Extremely fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed this so that we could download with out stalling. It works fast and I haven't had any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Move

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were using Spectrum provided modem and router. Finally decided to make a move. So far so good. Our mbps download speeds have almost tripled. Upload speeds went from .39 to between 11.5-12.0 when I checked after it was up and running. We also purchased a Eero 3 piece system to mesh with this. Extremely happy so far. This is a very economical choice with great results.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    a great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were not getting the benefit of all out Comcast Internet and our Internet was cutting out, but service from Comcast was not the issue. Upgrading to this modem solved our service interruption issues and increased our speed. Eventually, we'll need to replace our router as well, but for now we're more than satisfied. I also purchased one of these for my mother's home, and her internet works much better too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Doesn’t work with Optimum; otherwise excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You’re probably wondering why I gave five stars to a product that didn’t work with my cable company. The reason is that the cable company doesn’t support the advanced standards of this modem. It’s a cable company issue not a modem issue. That being said the modem itself is well-built, well packaged and was easy to set up. If you have a compatible cable service like Comcast you will do well to consider this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cheaper than your ISP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fastest cable modem under 100 dollars out there. It was best deal to replace my last cable modem that died after 4 years. This model comes with a 2 year warranty and set speeds of 32 download & 8 upload channels. Just need to replace my router with a nighthawk router to get full wireless speed throughout the house. If you want to save money on modem rental from your ISP and get the full speeds you are paying for get this cable modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine, takes up little space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an impulse purchase. I was looking at routers and saw a display of cable modems. I'd been renting a modem/router from my cable company, because I got tired of them pointing at my old modem when I had a service problem. The service problem was resolved, and I figured ditching the rented modem would pay for itself in a few months. This unit is tiny, which is nice. It works fine, and I had no trouble provisioning it myself.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Super fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast speeds and will definitely not let you down. Active gamer and doesn’t let me down.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    works very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fast and small; but, powerful enough to give me the viewing and internet experience I want.

    I would recommend this to a friend
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