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Customer Ratings & Reviews

Your price for this item is $49.00
The comparable value price is $79.00

Customer reviews

Rating 4.7 out of 5 stars with 10856 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 10,856 reviews
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Extremely fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed this so that we could download with out stalling. It works fast and I haven't had any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cheaper than your ISP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fastest cable modem under 100 dollars out there. It was best deal to replace my last cable modem that died after 4 years. This model comes with a 2 year warranty and set speeds of 32 download & 8 upload channels. Just need to replace my router with a nighthawk router to get full wireless speed throughout the house. If you want to save money on modem rental from your ISP and get the full speeds you are paying for get this cable modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine, takes up little space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an impulse purchase. I was looking at routers and saw a display of cable modems. I'd been renting a modem/router from my cable company, because I got tired of them pointing at my old modem when I had a service problem. The service problem was resolved, and I figured ditching the rented modem would pay for itself in a few months. This unit is tiny, which is nice. It works fine, and I had no trouble provisioning it myself.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Awesome modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome modem very fast and easy to setup. This will save money after about 1 1/2 years.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is fast and stable. It’s smaller than the one I used. Very good quality

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Performance is great, setup was cumbersome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now that this modem is properly set up, it works great and has great performance, and totally stable. Setup with xfinity was cumbersome. Ultimately spent about 45 mins on the phone with a tech, he couldn't get it to work remotely, and they had to send a guy out. Luckily, I have service plan and thus the visit was free. If we didn't have that plan, I could see that visit costing a fair amount. Can't help but wonder if Comcast uses this authentication process to squeeze just a bit more revenue out of subscribers...

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Super fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast speeds and will definitely not let you down. Active gamer and doesn’t let me down.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    works very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fast and small; but, powerful enough to give me the viewing and internet experience I want.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, works good and easy to setup, no problem so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Surfs up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem and excellent price. Provides all the power needed for fast downloads. Very reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works wonderfully

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've yet to get any problems with this router; if I do, I'll be quick to change/edit this review. It DOES take a while to boot or reboot; might that be related to its Energy Star rating? Hmmm curiouser and curiouser. When you call your ISP to register this unit, recognize that the boot up process and signal detection might take longer than what you might be used to if you are accustomed to other DOCSIS 3.0+ modems and "gateways."

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy to Setup - Blazing Fast Speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wow - I just upgraded my modem to take advantage of 400 mbps service and I am loving it - the modem was super easy to install - Suddenlink recognized it right away and it started humming and has been going for a few weeks without incident - when I run speedtest I am consistently getting speeds north of 400 mbps -

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    arris

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good product works great no problems and price was good

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Works great so far and fast enough to stream several products at once without slowing down

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Very reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vendor provided modem we had kept freezing and was not performing well. This one has been very reliable and has been sending out the speeds we are paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Gets the most speed out of your Cable Internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I noticed an immediate difference in my internet speeds after switching from an older model Surfboard with DOCSIS 2.0. The 32 downstream channels X 8 upstream channels make a BIG difference in how much bandwidth that your cable modem is able to utilize. I ran an Internet Speed Test on my computer before purchasing this modem and then again, afterwards and my speeds increased substantially both with wired AND wireless connections.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is very fast. Faster than any internet service right now. It should be adequate for years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Acceptable Speeds, very good price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was forced by my Cable Company to upgrade my cable modem. This is a very good modem for the price. Easy to setup and troubleshoot.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having issues with my previous modem/router I decided to simplify by purchasing this modem and then adding a google nest WiFi mesh. The modem is perfect and works seamlessly with the google system. I would suggest this modem to anyone who was trying to get the faster speeds without complications of having a modem/ router over heat and shut down.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Nice Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to setup and it increased my ability to download at much higher speeds (35 --> 140 MBPS).

    I would recommend this to a friend
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