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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 10,860 reviews
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased with my router for my new cable internet service, great speed and reliability.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy installation. Straight forward directions. Works great so far!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than our old one, easy to get up and running.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great Lil Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly with spectrum, easy setup and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Consistent and fast!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was more than satisfied with my Zoom modem. Have had bad experiences with Surfboard models in the past. I upgraded internet so thought I would try just to see if there was an improvement. I work from home and run voice over my ip connection. This modem rocks! It has more channels of download than my Zoom but it is absolutely consistent. Would buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy install. Works great with my mesh system

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Modem that traditionally has a good track record

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is working well now for a few weeks, after we replaced it, however within the first 24 hours it stopped working. Luckily I have the insurance on the modem so if I get another lemon it will get covered for replacement. I used to test modems for comcast and the surfboard was always one of their most reliable modems. However The surfboard used to be made by Motorolla and now Arris so I am not sure if this is why we experienced a quality failure. But I hope this last for years to come. Got tired of renting at 10 bucks a month, I just need it to pay for itself.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Product doubled my speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great. It was able to double my internet speeds and was an easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem fixed all of our issues! Awesome speed and at a great price. No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Setup

    Rated 5 out of 5 stars

    Works great with Comcast!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and set up pretty easy! Would buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good price and works great. Would recommend it to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Seems great so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't quite know how to rate this. It's not like it's a car with a lot of features and characteristics to use it... It's a modem, it works, it achieves my full allotted internet speed. I can play stadia perfectly well with it and my router... I don't have internet blackouts for my devices.... It seems perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance, easy to use and set up. Perfect for what I needed

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and speeds are great Lots of users and speeds dont slow down at home

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works well, but might not deliver fastest speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem works very well, providing a stable connection and has not required a reboot in the time I’ve had it. My only complaint is that it is not delivering the same speed that my cable company’s modem did. My contract is for 200Mbps down and 20Mbps Up which my cable company’s modem delivered consistently. This modem, for some reason, delivers about 185/15, this 4 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    R U upgrading to gigabit ethernet? Get this!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your current broadband connection = or is <400Mbps, and you want to upgrade to gigabit connection, you'll NEED THIS! YEAH... they don't tell you that until you're half way into your broadband upgrade and you're kinda past the point of no return. Save yourself the headache, and get this before you even start the process. It'll make life SO MUCH easier.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was super easy. Faster downloads, and will be the perfect match with Google fiber.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for my internet speed I don't have complains does the job

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster than stock modem and easy to connect. No issues in over a year!

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed is blazing fast for the entire family. No one suffered from lagging.

    I would recommend this to a friend
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