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Customer Ratings & Reviews

Your price for this item is $49.00
The comparable value price is $79.00

Customer reviews

Rating 4.7 out of 5 stars with 10856 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 10,856 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem. Good price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this modem to reduce monthly bill from spectrum for my internet package. This modem does the job well. The 32 downstreams and 8 upstreams keep the performance at its highest potential even with many users at the same time. I would recommend this modem to anyone who is looking for one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and speeds are great Lots of users and speeds dont slow down at home

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely has good speed easy to hook up thanks for the info Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Take the plunge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem/router all in one I was renting from spectrum was slow and unstable. Never close to the advertised 100Mbps. Replace it with the Surfboard and a Velop mesh system. Speeds have increased 3-4 times the old. 100Mbps now our normal with very low ping speeds to boot. So far very stable.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris Surfboard SB6190

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Arris SB6190 replaced a near 8 year old Motorola/Arris SB6141 cable modem that served us well. There are posts that this particular cable modem runs hot.. We have had this cable modem for about 2 1/2 months now, and so far it has worked OK. The performance for the price with it on sale seems worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed is blazing fast for the entire family. No one suffered from lagging.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is awesome. Its very very fast and I run multiple devices from it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great product! Easy to install

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was super easy to set up and has worked like a charm!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Get the lead out

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are paying rent on a modem, please check your ISP Provider and see if you can purchase your own. Make sure the router you purchase is compatible with your internet. This modem more than doubled my download and upload speeds. Finally getting the speeds i have been paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was super easy. Faster downloads, and will be the perfect match with Google fiber.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works with no issues and saves me $$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a an Xifinity compatible modem and works fine with no issues. Beats renting..

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great. Speed is excellent even when using multiple connected devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good modem at a good price. Does the job and easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    So far works very well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to set up, works very well and for the price I am saving a lot for not payins for spectrums modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and works great. Small footprint too (doesn't take up a lot of space)

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for what I needed as cox was charging me a $15 rental fee for one so I bought my own

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Who Knew It Was Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say I thought my lack of speed at home was my router. WRONG! It was the smallest box of my setup. Who knew a new modem was needed, the cable company sure didn't let me know. I actually had consistent speeds close to what I'm paying for and the 5G was almost 5x. I'd highly suggest if you're having trouble with your internet speeds, check out a new modem!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is the perfect one. It is compact and really gets the job done!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installing the cable modem, it started working fine. No issues and easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Updated modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it is compatible with Comcast, as Comcast charges $9.99 to lease their modem. Was looking to update our current modem (4-5 years old) to actually get the faster speed internet we were paying for. This works perfectly! We have multiple devices connected at once and no longer experience the pause when streaming tv shows or movies. Worth every penny! The plug and play feature is great as well

    I would recommend this to a friend
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