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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10856 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 10,856 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good, solid modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compatible with XFinity Internet. Once XFinity activates, it's rock solid.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely better modem that we had from Comcast. Better price and easier to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This AARIS cable modem is a good buy, that is very easy to setup, and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Fast reliable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works very well. It is reliable, fast, and was priced right

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to ditch the cable company modem rental fees, so bought this & a Google WiFi 3 pack. Handles everything I have thrown at it with ease. I'm a cord cutter for 3 years now so I need good internet & WiFi . I have Wave Broadband 250 and my average speed is 258 for the last 6 months, so I would say it is working excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Looks good works better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem looks great and works better. Speed is fast and easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works as designed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is incredibly easy. It is the fastest cable modem for my budget. I have Comcast. I plugged it in, gave it a few minutes to start up and cycle then went to the ISP activation page and bam. Done. My speeds have changed much from my previous modem (ISP provided), but they are more consist over longer periods of time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice...just plug and play. This was totally simple...extremely fast modem...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Replaced a modem that apprently took a power spike

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doing a great job, easy to set up would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for what I needed as cox was charging me a $15 rental fee for one so I bought my own

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great and was easy to setup as well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Bought it. Had to return it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good modem especially if you Game. I bought it because my internet had been very slow. Turned out to be my provider package. I tried activating it with charter business account and I wasn’t allowed to. But you can connect it with a charter residential account. So I returned it since I moved over to residential internet and they have me a brand new modem

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No hiccups. easy to install. Does the job. Best modem for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well, definitely worth it for those who have higher speed internet, plus a bit of space to still get upgrades to your speed still. I wish the case were a bit more modern looking and looked less cheap. They use what I can only imagine is the cheapest molded plastic possible. But its what's inside that counts, so just hide it in a closet and enjoy the full potential of your bandwidth.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem does a great job with high speeds. No issues here.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem! Easy to set up! No issues...fast as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Made my internet much faster and was easy to set up!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fast!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and reliable. Easy to use right out of the box!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Better Modem worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad rep came to house and tested wifi signal. Suggested Separate modem and router. Purchased this good modem and connected with mesh network Google 3 pack. Best signal ever had. Beats paying per month for Cable Co modem which has failed and had to be replaced 3 times in one year., From 3rd floor of house to basement with concrete walls 2 floors down getting 225 speed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good recommendation from sales agent, was easy to install and it works real well

    I would recommend this to a friend
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