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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10856 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 10,856 reviews
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Perfect for 300mbps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast & easy set up, not one problem @ all! 100% up time with no issues ever.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Reliable Internet Companion

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Durable construction. Fast and reliable performance. Hasn't failed me so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    so easy to set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy to set up. Needed a quick replacement - very please.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works very well with Cox high speed internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy purchase and easy to hook up, works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and much nicer than the typical Comcast modem! Smaller footprint too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy and works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I've had no trouble with this product I got Xfinity it hooked up to Xfinity just fine I have not even had to contact customer support it's amazing what technology can do when it's done right. After many years of having modems that didn't hook up well or didn't transfer fast this is working flawlessly. Definitely would recommend it if you using Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low price, high speeds, easy to setup, not much else you could ask for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Does a great job. I recommend this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Easy to hook up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    takes up very little space was easy to install good value for the price. Definatly did the job

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The easiest modem upgrade ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In order to take full advantage of a higher speed network speed from my cable company, I replaced my old modem with this new model. It was a simple case of shutting off the router (no one was trying to do anything online) and switching the cables to the new box. I turned on the modem until it had cycled through its startup, then turned on the router. The easiest upgrade I can remember.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Not bad for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my modem from bestbuy based on the recommendation from TWC, it worked better than the older one since we upgraded the internet speed

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    ok replacement over our failed gateway

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we bought this to replace our older arris gateway that stopped working. it is a modem only, and will need a separate router. luckily, we were able to use an old router to complete our home wifi setup. this modem is able to handle faster speeds over our older, dead gateway, but we are not able to tell the difference. so, far, its a decent replacement, just note it is a modem only, and not a gateway like our dead surfboard which it replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup and get working properly . Lightning fast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous cable modem was experiencing intermittent errors so I decided to get a new modem. I have the TWC/Spectrum 200 Mbps service and could have used the SB6183 but decided that for the few extra dollars I would get the SB6190 to be ready for any future speed upgrades. It is working great and I am getting 235 Mbps down and 22 Mbps up as measured by speedtest.net.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old modem died in a thunderstorm, had to get a new one. Easy to install and setup

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well, is compact and was reasonably priced.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    works well with xfinity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works smoothly with eeros and xfinity. No issues thus far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great cable modem...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a gig of speed and needed something that could handle our needs. I was told this modem was the best, we bought a good router too. Between the two we have not noticed any lag time or loading issues. With two boys on their X-box's, and probably fifteen other wi- fi eating gizmos icluding streaming to three Tv's it just works great!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It connect easily and work well with Road Runner Cable. Saves $10 mth on rental.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Truly a Game Changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After buying this modem and combining it with the ORBI router it has truly been a game changer! I cannot say enough about both products! Our home technology experience went for limited to unimaginable just like that! Buy it and try it! Take it back if you don't like it. I think you will love it! I also have to give kudos to the knowledgeable young man at BEST BUY!

    I would recommend this to a friend
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