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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10856 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 10,856 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great alternative to Mediacom Cable modem

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to get rid of the Mediacom modem we had. Note that there is no telephony so you cannot use to make voice over internet calls. No complaints. Good value and easy to set up. Wish we had an alternative to Mediacom, but it will do.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid modem for the price. Good solution if you have Comcast

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Non-super technical review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem. It sets up well and is easy to install. Works with our TWC service. I purchased it over the cheaper models in hopes (most likely vain hope) that at some point internet providers would provide better, faster, more secure internet. Honestly I'd buy the same brand but go with the cheaper model unless you just like to buy this on the off chance that internet providers actually provide internet that can make full use of this modem. This is more modem than most service providers will use even at their top tier plans.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome way to get connected with entertainment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small compact very fast and pairs well with the Netgear Nighthawk

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works well. Good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works well for our needs. Reasonable price

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Totally compatible with Xfinity

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, inexpensive alternative to the rentable ones from Xfinity. Definitely worth the monthly savings and no hastle set up. I did it all myself in the app and over the phone systems and it works like a charm. Not a single issue since purchasing. Hight recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was simple with my cable provider and the system works great

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is fast and efficient. It's also compatible with future generations.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Best value for not renting your modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for Comcast. Very easy to use and set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device, if you have Xfinity you should get your own equipment it will work much better. I suggest getting this and the Netgear Orbi. They work great together and I’ve had no issues every since I’ve purchased this. Are used to get dropped network connections all the time using XFINITY’s equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great modem at great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works like a champ for great price. This is my second modem as the first finally died after 7 years...would buy another after this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an old Arris that was just not functioning as well but still worked. Problem was that it was a 8x4 DOCSIS. I have 200mb internet and well the 8x4 just wasn’t cutting it anymore. Decided to upgrade to this 32x4 and i no longer have issues with spotty internet. It’s always connected. I highly recommend to purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Complements my new computer very well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is faster and works very well with my new all-in-one computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Better than Netgear Modem!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than my old Netgear router!!! Work checking out!! Basic and gets the job done!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is very very good. l upgraded to this modem from a 8x4 channel and this one is way better and got rid of most of the lag. after l got this modem l learned about 3.1 being rolled out soon so l ent up returning this and getting the upgraded one but if you do not plan on upgrading your internet to gigabit speed this modem is good for you.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected, easy to install as well good quality

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 4 out of 5 stars

    Great modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fair priced modem delivering me speeds up to what I pay for which is 400mbs.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Effective modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris modem was purchased to replace a rented modem from a cable company and was easily installed after sharing the MAC with the cable provider. We connected our Orbi Netgear router to the Arris modem. The overall result is improved performance for our computer and other electronics.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Upgrade! Yes, Please

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In our area we just got 1 Gbps cable Internet speeds. The current modem I had was not capable of 1 Gbps. This 32-channel modem did the trick. I bought this one out right because I didn't want to pay the cable company a monthly rental fee. Unfortunately, my old modem had 4-ports for Ethernet connections this one only had one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a general upgrade to our internet system. Seems to work great, especially with the Google Nest system we purchased at the same time. Blazing download speed is no problem for this modem; consistently seeing 470+ on a plan where we are paying for up to 400 from Spectrum. Recommend.

    I would recommend this to a friend
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