Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 10,856 reviews
Pros mentioned:
Performance, Setup
Rated 5 out of 5 stars
Working good
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It works very good and easy to setup. Recommend it.
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 4 out of 5 stars
Great modem, great price
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was looking for a high-speed modem and found this one for under $100. It was easy to setup and haven't had any issues since.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great modem - works w Optimum
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great modem - works with Optimum. Easy to set up - just call your cable I recommend that you purchase your own modem and return the one that your cable company is leasing to you. This one pays for itself in less than one year.
I would recommend this to a friend
Pros mentioned:
Performance
Rated 5 out of 5 stars
ARRIS Surfboard Xfinity 400+ plan
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Xfinity required a new Modem for my 400 plan. It didn't set up immediately after I logged in to the Xfinity app to add the modem, I had to run a reset with the Xfinity app.
Works fine.
I would recommend this to a friend
Pros mentioned:
Performance, Speed
Rated 5 out of 5 stars
Fast and reliable
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Just like the summary states, this modem is fast and very reliable!
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Works like a charm
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Comcast said my old modem wouldn't be able to handle the new speeds they were delivering. This modem was one of the recommended replacement models and I haven't had any noticeable problems. I have no idea if my speeds have actually increased, but my activity lights are doing what they're supposed to do and I connect to the internet every time.
I would recommend this to a friend
Pros mentioned:
Performance, Speed
Rated 5 out of 5 stars
Great Modem
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Very fast, very efficient! This is a reliable piece of equipment.
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
Excellent Modem
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great modem, super fast, set up with Spectrum was a breeze.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Great docsis 3.0 upgrade
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
While there is 1 (maybe 2) docsis 3.1 modems available out there now, but the service (from the source) don't quite need you to spend that kind of money yet. for 3.0 - this is the best cable modem for its price. says it supports up to 1.4GBps download speeds, has some 32 down stream and 8 upstream channels, all you could ever need. Great buy. i would recommend this.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Nice modem!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Widely supported. Easy to install/use. Small footprint. Works as advertised!
I would recommend this to a friend
Pros mentioned:
Ease of use, Performance
Rated 5 out of 5 stars
Great
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Was recommended by an employee. Very easy set up and has been great!
I would recommend this to a friend
Pros mentioned:
Performance
Rated 5 out of 5 stars
Great Quality. Inexpensive
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this Modem for my mom. After Cox Cable went sideways on her and began extracharging her for items they hadn't been charging her for, for over 5years, she had a random router sitting around and purchased this Modem to get a complete setup. She runs a laptop and her Smart TV constantly and it runs great. Highly recommended for great service and low cost
I would recommend this to a friend
Pros mentioned:
Performance
Rated 4 out of 5 stars
Great Modem, Get the BestBuy Warranty
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The modem worked great for 15 days. Which in BestBuy world is the best product because it’s one day out of their return policy.. So I had to deal with Arris on their warranty. Actually, Arris was very helpful and easy to deal with. I got a full replacement in two weeks. In the interim, I bought another. This time I bought the $4 BestBuy protection. I would recommend getting this because you get full replacement for a year from them. Good insurance for a few dollars.
I would recommend this to a friend
Pros mentioned:
Performance
Rated 5 out of 5 stars
Great product
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great. Had been using the modem my cable company gave me with issues a couple of times a week. Since switching to this modem have not had a single problem.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great modem!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to install, fast, safe and very compatible. The manual is pretty easy.
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
No more rental
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy setup and much faster than the modem from My cable company.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Way better that rented cable modems!
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'm getting consistently excellent speed and connection from this modem, paired with fast cable internet. The modems I had been renting from the local cable company must have been pure junk in comparison. All the problems I fought with with rented modems for years is gone.
I would recommend this to a friend
Pros mentioned:
Setup
Rated 5 out of 5 stars
Works exactly like it should.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am with Sparklight and had to have them activate the router, but besides that, it works well. *Note* This does not have wifi. This is only a modem. You will need a WiFi router to get WiFi through your home.
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
Fast and easy
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Super easy set up! Internet speeds are as claimed. Very happy with product
I would recommend this to a friend
Pros mentioned:
Speed
Rated 4 out of 5 stars
Good
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Previously, I had a Motorola Surfboard that was about 5 years old. We were having issues getting a strong signal in our back deck, so I decided to get a new Orbi Router. However, I wanted to make sure the signal coming in was strong, so decided to upgrade the modem too. I don't think this new modem makes a difference because the signal from Comcast is not the best. It is the same speed as before. But, the modem works as advertised, and I am sure that if our signal were better, we would get even better speed