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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 403 reviews

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  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 403 reviews
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing computer, I did not feel it as fast as I thought but it is a good computer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop . It does the job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the 4060 part of it but being not the main graphic card is something i didnt like.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus Proart 16 inch - Good product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is excellent. Bought it at a reasonable price. The only drawback is that the screen does not have a high refresh rate but those are the product specifications.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Advanced laptop for good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop good specs and nice design. Price is right.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen is very nice, but the reflections on the black area of the screen have a blue green tint that is off putting. Changing the angle of the screen helps. I installed a 4gb nvme m.2 drive in the second slot. There are RF gaskets under the slot that shorted the drive. I had to put tape on the drive to insulate the surface mount capacitors on the drive. There are also 2 screws under some rubber plugs that are held on exclusively with very tiny pieces of tape. "Professional" laptops should be easy to open. This was not easy and if there are RF gaskets the required RF shielding for the drive should be included even if a fake drive needs to be installed in the slot. Sleep mode power consumption is much better than previous laptops I have owned. It is nice to not have it go dead while it is closed.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Michael,

      We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.

      To further investigate the problems you're experiencing or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408009287-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Handles Photography Workflow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A month into using the this laptop for high volume photography work I'm pleased so far. It handles Photoshop, Lightroom and Capture One without issues. I work tethered for portrait sessions through Capture One and haven't had any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Laptop I've ever Owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Beautiful screen. Long battery Life!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a brand new computer, when I first turned it on, Windows said it could not find "B9ECED6F.ASUSialASU.ControlPanel.AsusDCPInsaller.exe". I also noticed it was not picking up WiFi 7 from my Spectrum router in the next room. When it did, it only went up to 350+ MBPS speed instead of the 1G. There are not many things to block it except the wall, and never had any issues with my previous laptop. The Internet has some lagging and the screen goes in and out often. This would be my 3rd week of having it, so I might have to return it next month.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear YummyKid,

      It's our sincere regret to hear that you received a defective product, and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408009287-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Asus ProArt P16

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very versatile laptop. Great for me as a college student since I can both game and be productive with it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good overall

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far. It is portable, not so heavy and great quality. Like the keyboard as it is nice and soft. Sound quality is good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    poor build quality on early productions model

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop if you got the newer build. i purchased two of this laptops one for me and my brother, the early build with manufacture date 2024 june, will not have matte nano black texture and will attract fingerprint very easily and get scratches. you can feel and see the texture different between the two laptop. the build quality after November 2024 is better. also i measured the performance different the earlier model run 4% slower slower in benchmark then the 2024 novemeber build. with and the nano black it should be matte but mine is kinda glossy. honestly quality control is not amazing and is extremely misleading, honestly at someone premium price compare to other asus model i highly recommend getting the Zephyrus. unless you like to gamble then make sure to get newer build.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Pann,

      Thank you for sharing your comments regarding the ASUS ProArt P16 Laptop. We understand that the quality of the product didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2408027095-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Grate laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is really fast. And programs very smuzly in very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my second time ordering because of overheating problems the first time. This laptop has been much better and I haven’t had any problems with it. The process of returning and repurchasing was super easy. I am using this for college and it fits in my backpack but is still big enough for any projects.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delay in mouse but great computer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Computer too be honest, gets the job done and very handy. Giving it four stars though because the mouse can be a little annoying at times because it can be delayed. But other than that I love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    fast w flashing issues, no cord

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    computeris great with blender but it does flash occasionally b lack even with doing updates. also it was out of box and didnt come with a cord, perhaps that is why? i bought a cheaper than brand cord. but buying the oem one today. so that was another $100

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! nice condition!! for multimedia tasks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my business and it is definitely a powerful laptop and half the price of other brands with similar specs. I couldnt be happier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For art students

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop, a little on the heavy side. Great screen resolution and is doing its job for my college student. Low noise, lots of memory. Graphics are outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus pro art

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad we received our Asus Pro Art computer. Looking forward to getting things set up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ASUS Pro Art 16 microphone will not work.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this ASUS Pro Art 16 at Best Buy in AVL on April 14, 2025. It is a beast, a lot of capability. As a 77 year old it will take some time learning WIN 11--my issue. However there is one significant issue. I have not been able to get the internal microphone working with much work. It is past Geek Squad help. It is a really disappointing outcome for an otherwis!e great machine. HELP!

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JohnG,
      We regret to learn that you are experiencing microphone issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408009287-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      FAQ; Troubleshooting - Sound (Speakers/Microphones) problems  https://www.asus.com/support/faq/1015070/
      Additional FAQ; Why is the microphone volume still low  https://www.asus.com/support/faq/1051889/ Asus