The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 426 reviews
Rated 5 out of 5 stars
Awesome laptop
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These are one of my daughter s favorite laptops ever
She had to do many projects since she studied interior design
This reviewer received promo considerations or sweepstakes entry for writing a review.
A month into using the this laptop for high volume photography work I'm pleased so far. It handles Photoshop, Lightroom and Capture One without issues. I work tethered for portrait sessions through Capture One and haven't had any issues.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Just returned it, not good that something so expensive can be bad from the factory. Been having graphic and multiple problems since beginning, lately it wouldn’t even open and just stay stuck on first page.. then every time I work on it screen would go crazy and then become minuscule, all kinds of weird stuff.. hopefully it’s just a bad one, but makes me not trust the company. Geek personnel was great.
We’re very sorry to hear about the issues you experienced with your device and truly regret the inconvenience it caused. This is certainly not the standard of quality we aim to deliver. We're glad to know that the Geek Squad team was able to assist you effectively. Your feedback regarding the product performance is extremely valuable and will be shared with our internal teams for review to help prevent similar issues in the future.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408009287-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
New Laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is a fantastic product so far. Once I dug deep with the online support team they provided the best customer service I have had in a very long time. They helped me set up my previous purchase for return and I have been all good ever since.
This reviewer received promo considerations or sweepstakes entry for writing a review.
computeris great with blender but it does flash occasionally b lack even with doing updates. also it was out of box and didnt come with a cord, perhaps that is why? i bought a cheaper than brand cord. but buying the oem one today. so that was another $100
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fast, great for the the art apps I need love the motion sensor as I get close it turns on. So many useful features for anyone. Battery life is questionable
This reviewer received promo considerations or sweepstakes entry for writing a review.
“I purchased an Asus ProArt 16 for $1,900, and within 10 days, it stopped working. After receiving a replacement, the same issue occurred within 3 months. Best Buy and Asus offered no real solutions. The lack of support and defective product has caused significant inconvenience. Very disappointing experience.”
We're sorry to hear that the notebook stopped working, and we apologize for the difficulties you have encountered with our support team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please send us an email at [email protected] and include the case number "N2408027095-0015" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Asus ProArt 16 is a very good laptop
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop is well built and very fast. The display is great and sound works well for a laptop. Metal case seems very durable.
This reviewer received promo considerations or sweepstakes entry for writing a review.
In most respects I have loved this laptop. The screen is gorgeous. It performs well on high-resource tasks. On rare occasions, the screen gets glitchy (usually issues with the taskbar buttons appearing multiple times that are resolved if I restart Windows Explorer). I rarely use it on battery, so I can't speak to battery life. It feels like a high-end laptop, as it should for the price. The big issue is with the keyboard. It feels great to type on, but it began having issues just as the warranty expired. The space bar registers extra presses and sometimes the R stops working. Asus was no help at all. Because of this issue and poor support from Asus, I will not buy another Asus product.
Dear Nichole , We regret to learn that you are experiencing keyboard issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412036247-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Schottky ASUS Customer Loyalty US Support FAQ-Troubleshooting - Built-in Keyboard Issues https://www.asus.com/support/faq/1015071/
Rated 4 out of 5 stars
Delay in mouse but great computer
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great Computer too be honest, gets the job done and very handy. Giving it four stars though because the mouse can be a little annoying at times because it can be delayed. But other than that I love it.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was my second time ordering because of overheating problems the first time. This laptop has been much better and I haven’t had any problems with it. The process of returning and repurchasing was super easy. I am using this for college and it fits in my backpack but is still big enough for any projects.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Don’t buy!!! broke in less than a month . Returned the first on thinking I got a faulty one but same thing happened to the second laptop.
The auto repair in the computer can not fix the problem. The only option is to reset the laptop which means losing all documents that weren’t backed up :(
Please accept our sincere apologies for the blue screen issue you have encountered with this laptop model and for the inconvenience caused. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408027095-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042499/
Rated 5 out of 5 stars
Excellent Laptop!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a powerhouse! Beautiful display and easily upgradable.