Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $2,119.99

Customer reviews

Rating 4.2 out of 5 stars with 403 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 403 reviews
  • Rated 5 out of 5 stars

    Perfect for a college student.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price. My Son is using it at college and loving the quality and performance.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing Asus (Best Buy?) quality control

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regularly buy Best Buy open box-good products but in recent months they are only good cosmetically. Asus ProArt P16 has great reviews but two big issues that limits its usability. USB-C charging (with latest firmware applied) locks CPU in some low power mode that cannot be re-configured. Even with the discrete GPU disabled when you connect power through USB-C at 100W cpu performance is about 25% lower than on-battery!? - in my case it never goes over 2.5GHz on all cores, while on-battery can easily go to 4GHz all 12 cores? Not to mention that 100W should be enough for lower cpu and discrete gpu usage. Tried every combination in Asus settings - no luck, and reddit shows similar problems, making this laptop very unusable if not connected to the bulky charger. Second issue is random black screen for a fraction of a second, sometimes even full second or longer. No way to get rid of it - even with disabled discrete GPU, it will go black and then on again (firing up keyboard light if on) so this looks like a hardware issue. Tried to connect it with some sensor setting (dim screen when look away) - nothing works. Again, Reddit shows users that report same issue that goes away only if you a lucky with the replacement unit?! This is unacceptable both from Asus and Best Buy if they are selling failed units as open-box. I am returning mine.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Dragandi,


      Thank you for your comment.

      We certainly understand your disappointment and the inconvenience this may have caused if the laptop performance slows down when powered through the USB-C port. Although, the USB-C ports supports power delivery, it can only provide a maximum power of 100 watts. This wattage is not adequate to run this laptop at optimum performance, we recommend using the 200W AC Adapter if you are running games and resource intensive applications. If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 4 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice display, good black color, but scratches easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing computer! I take and edit a lot of pictures and i am so excited

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best experience

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new laptop! I had a very helpful experience with selecting the right one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid buy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop offers a remarkable user experience. Its performance is truly impressive for various tasks. The design is sleek and modern, making it visually appealing. It's a reliable device for both work and leisure. The overall quality is exceptional and worth considering.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an amazing setup. Fast, easy to use and looks great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a bad laptop, but the ram is not the best, i cant play dota 2 full graphics

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    nice color - not so nice dimming

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like the way the lighting changes all the time from bright to dim then bright again. It may just be a setting that i can change, but it is annoying. the color on the screen is really dialed in - very nice.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear AllisonE,
      We regret to learn that you are experiencing display resolution issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408009287-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      FAQ: How to change Screen Size, Display Resolution  https://www.asus.com/support/faq/1013049/ Asus

  • Rated 5 out of 5 stars

    I'm loving it!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and has a lot of options that I am still working on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but... inconsistent.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, excellent speakers - even after updates, it does still freeze and is slower now.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent all round creative laptop

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance, build quality, and screen. Dial on trackpad takes time to get used to, but otherwise perfect laptop for creatives.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS ProArt

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ASUS computer is powerful and very useful. I use it to process photos and bideos for my website. There is no lag in processing time. Anyone needingnansolid laptopmfornyour crewtive endeavors....look.no furrher, this is it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    College bound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this laptop for my son as a HS grad present as he heads off to college. He says it is perfect for what he needs it for going into Digital Arts. So far so good with battery life and needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome PC

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ASUS - ProArt P16 is super fast. The 4K screen is crystal clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love gaming and arts

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for gaming and arts they must have beautiful picture very good price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HANDSOME NEW LAPTOP

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handsome computer, the black case is elegant and contemporary. Disappointed no 10-key numeric keypad but can add a wireless one. Speedy and thrilled that I have not seen even one notice of "Not Responding." Only had it a short while, but so far, impressed with its performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vivid color. Handles every thing I have done so far. Like the touch screen and size.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good enough

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an overall good computer but it does glitches sometimes

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Best laptop for the specs

    |
    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop amzing for 3D simulation and watching shows. Runs smoothly worh pretty much everything i run and overheating is not a issue

    I would recommend this to a friend