Customer Ratings & Reviews
- Model:
- H7606WV-P16.R3704060
- SKU:
- 11277521
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
to a friend
Open Box condition misrepresented
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the computer itself and I like Best Buy. But on this occasion the condition of the open box was misrepresented. The description read "Excellent" but all that arrived was the computer and power supply. No paperwork at all. According to ASUS the computer comes with a USB-A to RJ45 gigabit ethernet adapter, a ProArt branded backpack, and warranty/manual documentation. I didn't want to hassle with a return and I got a good price, so I kept it. But, since you asked my option...
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear David S,
Thank you for sharing your feedback regarding your recent purchase of the ASUS H7606WV Laptop. We're glad to hear you’re enjoying the computer itself, and we’re sorry to learn that the open-box condition did not meet your expectations. While open-box items may vary in included accessories, we understand how important it is for the listing to accurately reflect what’s provided. Your feedback is valuable and will be shared with our retail partners to help improve transparency and customer satisfaction.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2412036247-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
great design, good processor/ram combo.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great design, good processor/ram combo. here is the cpu benchmark rating for AMD Ryzen AI 9 HX 370: Overall Rank: 253rd fastest in multithreading out of 4910 CPUs 102nd fastest in single threading out of 4910 CPUs 76th fastest in out of 1400 Desktop CPUs 18th fastest in out of 1436 Laptop CPUs
I would recommend this to a friendFun but
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 60htz screen hurts the overall experience in my opinion
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nope,
Thank you for sharing your comments regarding the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with high-quality products is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us atcustomerloyalty@asus.comand include the case number "N2408009287-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Awesome computer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome computer. Great display and CPU. The best spec x cost ever.
I would recommend this to a friendGood laptop if on sale
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop only if you get it at a discount or open box. Not worth at $1800 original MSRP.
I would recommend this to a friendBest Buy sent filthy broken laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered an “Open Box - Excellent” ProArt P16 online. I pay for next day delivery, which doesn't happen because the package wasn't given to UPS for two days. When I finally received the laptop, I opened the box to find a filthy laptop that looked like whoever repackaged it had just finished a greasy cheeseburger and didn’t take the slightest modicum of care to clean the laptop. Ok, not a deal breaker… However I then notice there is a big scrap through the paint and down to the metal on the bottom of the laptop… Again, not a total dealbreaker, but I paid for the “Excellent” open box, which states that the product “looks like new”, so it really isn’t acceptable. Whatever, I move on and set up the laptop and go to watch a youtube video to test the speakers… Lo-and-behold, the speakers are broken, the sound coming out sounded like blown earbuds being played from across the room, DEALBREAKER!!! So I take the laptop to exchange it at a local Best Buy that has them in stock because I have school work to do and need the computer right away. Best Buy staff make no attempt to make the issue right, not even the slightest discount for the awful experience. I paid full price for the new laptop, which is an excellent computer, by the way. Maybe I am entitled, but I feel that there should have been some concession made to make the issue right. I wont be buying open box from Best Buy ever again, TERRIBLE!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear John,
We regret to learn about the condition in which you've received the laptop. On behalf of ASUS and the reseller, we sincerely apologize. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand how disappointing it must have been to receive a product that was not up to your expectations. As a result, we will do everything to ensure that this does not happen again. Your feedback is greatly appreciated and will be passed to our Product Team for review.
Having returned the device for a new one, we hope that you enjoy the replacement and that the device functions normally.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408027095-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the computer but it came without the wifi driver installed and I don't know how to install it
I would recommend this to a friendTV Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best tv in in love with it Easy to set up and super light shape I just love it
I would recommend this to a friendNot sure yet.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like it could be a workhorse fir photo editing. However, mine had to be returned because one if the keys kept sticking. Waiting for a replacement.
I would recommend this to a friendPerfect for Vegas Pro Software
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is excellent. I was looking for one to run Vega Pro for my grandson and video card is perfect
I would recommend this to a friendASUS laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great, but it runs very hot at times, especially when running a game.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear David S,
Thank you for sharing your feedback on the ASUS ProArt P16 Laptop, and we apologize that it overheats when gaming. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408009287-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
Great business addition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product manages everything we need to do for our digitizing business. The store tech was very informative. Made great recommendations after knowing what we were looking for usage overall great experience.
I would recommend this to a friendGreat computer for graphics and photo editing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been using this for a couple weeks now. The computer is fast and powerful. We use it for a lot of graphics and photo editing. So far it has been more them we could have hoped for.
I would recommend this to a friendGreat deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received in a good condition. Well done with packing. Asus user since 2009.
I would recommend this to a friendBeautiful, light, versital touch screen laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working Beautifully, exceeds expectations in all respects, recognizes my two external monitors, as well as my port replicator "Dynadock"
I would recommend this to a friendGreat but keeps dying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the computer in general. We literally only have the EA Manager/sims 4 (NO MODS), adobe photoshop/premier installed on it, chrome, and Discord. We use this as a content-creating powerhouse. Would even say 5 stars but this is the second time we have gotten a blue screen of death. Best Buy fixed once and it happened again probably for an auto update? They cannot seem to help us apart from resetting computer or explain what is causing the problem since those are literally the only programs we have downloaded. Super sad. Maybe we got a lemon. no idea NEVER had this happen with any of our other PCs ever.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alison,
Thank you for sharing your feedback on the ASUS ProArt P16 Laptop, and we apologize for the blue screen errors you've been experiencing. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408009287-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Always the best!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect service even though I arrived just before the store closed, the attention and patience of the employees was very good.
I would recommend this to a friendGood buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good buy but not as fast as I had hoped it would be
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anthony R,
Thank you for sharing your comments regarding the ASUS ProArt P16 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
To troubleshoot the slow performance issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408009287-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Perfect for graphic designers
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color and everything is Absolutely amazing, it really upped my game for my digital design
I would recommend this to a friendASUS - ProArt P16 16" 4K
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so... very good! On all counts, as far as I am concerned and the use I make of it. Thank you!
I would recommend this to a friend