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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 404 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 404 reviews
  • Rated 5 out of 5 stars

    Perfect for AutoCAD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, you get alot of specs for the price compared to other laptops. Needed a laptop that had a dedicated GPU to run AutoCad smoother. This laptop handles it perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice asus proart16 laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with new Asus laptop. Appears to be working well. Took a while to update all the software and install programs but working well now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for photographers.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a mobile photographer this laptop makes my life better. It's lightweight, powerful and has plenty of battery for working remotely between appointments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for work and study

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. I am loving it more than my low configuration Mac. Less price than mac giving better experience in configuration

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing and powerful working laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing computer purchase for video and photos editing and it is powerfull big value for the money. Bye bye Mac hahaha

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop. It's rare to see a nice oled, 4k, with a dedicated gfx card and a touchscreen all bundle up! Throw in a ryzen 9, and It's a winning combo!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple-like Windows Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this laptop for creatives who like to game or just someone looking for a high end Windows experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new ProArt

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new ProArt. I needed a new laptop for my CAD class and this one works like a charm. Also opened a Best Buy CC and got points Back to use toward other Best Buy purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Photo Editing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system! I did have to update the graphics processor as it wasn’t UTD and photoshop kept crashing the system. Works fine now though!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus pro artp16

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good computer, I recommend it, it is very fast, very pretty, it is worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The screen is beautiful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this refurbished just before Black Friday for a really good deal, been pretty happy with it so far no complaints.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Blue screen after 3 days, losing everything

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 hours of battery life unplugged, fully charged just using Adobe Illustrator. System folders open slow (My Documents, Pictures etc), sometimes it wont even start when you try to wake it from sleep without holding the power button to shut it down then start it back up. Lastly only 3 days after owning it, I get greeted with a blue screen :). Losing everything that was transferred from my old PC. Needless to say I will not own an Asus product again. Just beware if you buy one, I thought the 1 star reviews were just people that don't use computers before or just have bad luck.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Devin K,

      We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Your feedback is greatly appreciated and will be passed to our Product Team for review.

      If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408027095-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Asus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer I love it thanks to besbay I recommend it for all types of work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very and excellent item for what my daughter needed for college

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is amazing I got it for college but i can also enjoy playing high speed and graphic games. It was all i wanted in a laptop

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Asus product experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time trying out Asus. Battery usage far lees than what the spec shown. So many glitches. Need to reboot couple time for either speakers or keyboard to work! Not able to reset the laptop. Was not a fun experience at att. Finally returned it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Sunny,

      We sincerely apologize for the issues you've faced with the ASUS ProArt P16 Laptop and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. As we understand, you have returned the laptop. Our Product Team will review your feedback, which is greatly appreciated.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412036247-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Loved my old ASUS, but this one is a LEMON!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't return this one fast enough. I thought I was just spoiled by my old Asus, but no. This one ran hot. I babied it and never left it plugged in or in sleep mode. Bought it in October. I've been back in 3 times, and now it has to be shipped out for service. I just spent $2k for the hassle of being without a computer for 3-5 weeks!! To top it off, i finished writing my book yesterday, and now I can't edit it! Should have bought the one I intended on purchasing. Don't be mesmerized by the screen. This is a complete waste...you'd be better off with a typewriter! Wish I still had one!!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear KAlger,

      We sincerely apologize for the overheating issue you've experienced with the ProArt P16 Laptop and for the inconvenience this has caused you. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Your feedback is greatly appreciated and will be passed to our Product Team for review.

      Having returned the device for repairs, it is our hope that it will be fixed and returned to you as soon as possible

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408027095-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast processor. Easy set up. Excellent graphics. Really enjoy the new laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very awesome, I use it for everything and it is very fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase. Bought it for photo editing and works perfectly, images look beautiful

    I would recommend this to a friend