The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 426 reviews
Rated 5 out of 5 stars
Very nice
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good laptop. It's rare to see a nice oled, 4k, with a dedicated gfx card and a touchscreen all bundle up! Throw in a ryzen 9, and It's a winning combo!
We’re sorry to hear about the issues you’re experiencing with your ASUS ProArt P16 H7606WV Laptop. This is not the level of performance we aim to deliver. To help resolve the overheating and slow performance, we recommend reviewing the steps in our troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408009287-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
This reviewer received promo considerations or sweepstakes entry for writing a review.
When I initially received it I loved it. It was quick, quiet, and it exceeded my expectations.
A few months in it refused to boot. Somehow the BIOS got corrupted. Asus support took hours to finally solve it. BestBuy support was not helpful either. Now just before the warranty expires, the laptop dies and had not booted since. Trying to get it returned for service has been nearly impossible. Asus wants you to send it to BestBuy and BestBuy wants you to send it to Asus. The drive is corrupted and Asus has not offered any recovery service or any other way to make it right.
I really liked it when it worked but its been a disaster long term. Very disappointed. I will never purchase another Asus product again.
We're sorry to hear that your laptop is no longer booting and that you've faced challenges with our support team. We understand how this may have affected your experience, and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
To further investigate this issue and offer prompt assistance, please contact us at [email protected], referencing case number N2408027095-0042. Restoring your device to full functionality is our priority, and we’re dedicated to resolving this matter.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Great laptop option
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The laptop is amazing I got it for college but i can also enjoy playing high speed and graphic games. It was all i wanted in a laptop
This reviewer received promo considerations or sweepstakes entry for writing a review.
2 hours of battery life unplugged, fully charged just using Adobe Illustrator. System folders open slow (My Documents, Pictures etc), sometimes it wont even start when you try to wake it from sleep without holding the power button to shut it down then start it back up. Lastly only 3 days after owning it, I get greeted with a blue screen :). Losing everything that was transferred from my old PC. Needless to say I will not own an Asus product again. Just beware if you buy one, I thought the 1 star reviews were just people that don't use computers before or just have bad luck.
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Your feedback is greatly appreciated and will be passed to our Product Team for review.
If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408027095-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Asus pro artp16
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good computer, I recommend it, it is very fast, very pretty, it is worth it