Customer Ratings & Reviews
- Model:
- ROG-ASTRAL-RTX5090-O32G-GAMING
- SKU:
- 10551470
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Top Card On the Market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price is riduculous. No reason to have a $1400 mark up over the FE edition.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Luke,
We certainly understand your disappointment with the price of this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2505026876-0001] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Received the wrong item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In short, I received a 4090 strix that some scumbag returned as a 5090. While not entirely the fault of Best Buy, they need to do a better job of assessing returns.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eddie,
Thank you for sharing your feedback on the ASUS ROG-ASTRAL-RTX5090-O32G-GAMING Graphics Card. We sincerely apologize for the inconvenience you’ve experienced in receiving the incorrect product. We understand how frustrating this situation can be.
Since the purchase was made through Best Buy, we recommend contacting their customer support directly to further investigate the return and assist you with an exchange or refund.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number " N2504024411-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
To expensive to not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new out of the box and it didn't work. No picture nothing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Biggie2316,
Thank you for your feedback regarding the ASUS ROG-ASTRAL-RTX5090-O32G-GAMING graphics card. We sincerely apologize for the inconvenience caused by the lack of display output upon first use.
To assist with troubleshooting, we recommend reviewing the steps in the FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2504024411-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Graphics card] Troubleshooting for no display or abnormality on the monitor - https://www.asus.com/us/support/faq/1016113/
