Customer Ratings & Reviews
- Model:
- G15CE-B9
- SKU:
- 6455823
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 3.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent performance and high-quality GPU of the ROG Gaming Desktop, along with its good value for the price and solid build quality. However, many customers also point out issues with the cooling system and some express dissatisfaction with the case design. Concerns regarding the RAM's specifications were also noted.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Cooling
Terrible prebuilt
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not recommend this PC at this price when it won't function with out a cooler what is the point of a warranty if they send you parts that won't even work correctly. If Asus will fix/replace or just send a new cooler with it it would be worth it the point of a pre build it to be prebuilt not to Finnish someone's shotty workmanship.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the unit not working correctly. Is the CPU fan not spinning? I'm happy to troubleshoot and investigate this matter, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:GpuCons mentioned:Cooling
I thought I bought a PC not a frying pan?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. You get 1 stars because a good GPU and a nice looking internal build but I think they forgot to put thermal paste on my CPU. With the case open, if my CPU hits over 20, yes 20% load my CPU spikes up to 100deg C and throttles. This is with the side of the case off for better cooling. For a nearly $2,000 desktop this is disgusting and unacceptable. I now have to spend $75 to $150 more to put an AIO or some other form of cooling on this desktop just to make it usable. Asus is lucky there is a GPU shortage or this would be returned in an instant. I do know I will never buy another ASUS desktop again. Throttling is VERY evident in games and the fan sounds like a jet engine. I would highly recommend you do not buy this PC and go for something else.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Rest assured we will have this information passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Cooling
Stay Away - Wouldnt even make it through setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turned it on for the first time and Holy Jet engine it was loud. It shut off after 5 seconds. Kept on trying and eventually got a CPU over Temp Error. Was never even able to get to the set up screen. I know I was taking a chance after reading all the negative reviews. I even bought an AIO to have installed. Im glad i didnt touch it. Not worth the effort and headache. If you are reading this RUN!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. Based on the issue you described we would recommend that you have this device sent in for servicing.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Cooling
Not Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read other reviews before purchasing. After setting up halfway thru the pc, the stock fan runs really loud then ends up having a screen pop out and say my CPU OVER TEMPERATURE. This is only halfway setting up the pc not even at the desktop screen yet. Very disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the CPU is overheating. This is absolutely not the kind of experience we want any of our customers to have. What you've experienced was not intentional and this was a random case. If you recently purchase, you can return for a replacement. Otherwise, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Dead motherboard after a little over a year of use
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the PC at first but after a year and a few months motherboard died. Spent a lot of money on this PC and just very unfortunate for the motherboard to just die ok me like this. And warranties just expired recently so I doubt they are gonna do anything to help me
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Donnie,
We sincerely apologize for the motherboard issue you have experienced with this PC. We can assure you that this is not the norm and this is also not the quality to expect from ASUS products. This product can still be serviced by us even if the warranty has expired, the only difference is that there would be a cost to do so. We recommend reaching out to our system product warranty support for further information, you can find the contact details in the link below. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107000501-0128" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/callus
- Pros mentioned:GpuCons mentioned:Case, Cooling, Ram
Prepare to spend extra money if you buy this.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this hoping for a smooth out-of-box pc with a nice GPU. Well, it wasn't smooth at all. I followed other's suggestions and bought a corsair H100i AIO. This fit after a little bit of work on the front. Although it did help, the airflow on the front is so poor that it had to operate at its peak to keep the CPU somewhat cool. My next upgrade was 32GB of corsair vengeance as I run lots of FEA studies for my work. I added an intake fan on the top using some zip ties. There are no mounting holes on the top. Why? No idea. The only fan that comes with this is a small, super loud exhaust fan. Who designed this? After all of this extra work, I had a VERY noisy machine, and it was still thermal throttling. I recently bought a corsair iCUE 4000X case. This solved all of my problems. The GPU and CPU are MUCH cooler in this case and can operate faster. I got a 40% increase in FPS from better airflow/cooling. Oh, and it's near silent. ASUS engineers should be ashamed of themselves for building such a terrible case. I do not recommend this product unless you are in dire need of a GPU. I've spent well over $2k on this project. If I were to start again, I'd go another route.
No, I would not recommend this to a friend - Pros mentioned:GpuCons mentioned:Case, Cooling, Ram
Poor design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful cooling. Garbage ram. Mediocre PSU. The case is just not meant for extensive gaming sessions. The 3070 is great, but better off in a different rig. Asus cut corners because they knew the 3070 was enough to sell this overpriced machine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cody chaosx,
We do understand your disappointment with the build quality of the desktop PC and your concern about thermal issues.
The cooling system is efficient in dissipating heat properly. It is normal for the laptop to generate heat while under heavy load especially during, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. It does decreases or normalizes once utilization goes down. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. It does decreases or normalizes once utilization goes down. Keeping Windows and drivers up to date will maintain optimum system stability and performance.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Case, Cooling
Decent Specs Plagued by Poor Build
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm giving this a 1-star review because of the absolute idiocy of the build of this computer. If you want something that works well out of the box, do NOT get this desktop (like others are saying)! The fans run crazy and the computer runs hot from simply starting it up and idling in Windows from the get go. This computer overheated and turned off automatically when just sitting in Windows doing nothing. Continued to overheat, got blue screen of death once, and would get CPU overheated alerts when trying to start. Also, when trying to restart the screen would go black and the computer itself wouldn't load up Windows again. I ended up replacing it for another and decided to make the modifications needed. Once you've put money into liquid cooling, this computer works well. However, the case is EXTREMELY tight for making modifications, so be prepared. You can install a double fan liquid cooling unit without removing the bottom cover which is keeping the cables pretty clean, however, it does require you to move around several cables that are secured and re-route them a bit. Once done, it'll go quiet...but it's a good amount of time invested to fix something that shouldn't have been an issue in the first place. End of the day - don't buy this if you expect to be able to have no issues right out of the box. If you want a good system once you've made the proper modification, then it'll worth well. Modifications for this aren't just a "nice to have", they're REQUIRED!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cole,
We do understand your concern about thermal issues.
It is normal for for the fan to spin at full-throttle and the laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Cooling, Ram
DO NOT BUY - INSTANT SHUTDOWN
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS PC! I first read the reviews of people complaining about it not having enough cooling, but I'm just a normal guy that likes to play casual games. However, this PC has shut down suddenly within minutes of doing ANYTHING that taxes the CPU at all. Just a straight system halt shutdown. My wife was just doing a word document and it shut down on her. I can't even imagine trying to deal with ASUS support on this, so I just boxed it up and back it goes to BB.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marcbollinger,
The auto-shutdown is possibly a thermal issue. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Cooling, Ram
Not reliable due to overheating
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend getting this pc the cooling system is to weak so the cpu overheats and the pc shuts down. Went to geek squad to get it looked at and they couldn't get the same issue to happen so its random. Had it shut off on me downloading files, trying to play forza, and even watching videos on the browser. They said i could upgrade the cooling but they recommend a liquid cooling and the case is to tight so at that point i would say just get a different pc.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your unit is overheating. This is not the kind of experience we want any of our customers to have. What is the average temp on idle? If you have not returned it, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Cooling
From an experienced pc builder, stay far away
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who has built many pcs for my self and friends, lets just say I have something to say about this. Lets start of with I only got this because it had a 3070, or else I would always build my own pc. So the first the wrong is that the cpu over heats. It can't go past 20% load without overheating and crashing the pc. It literally hit 100 degrees celsius with only a few chrome tab opens. I put in new thermal paste, turned up the fan speed and the same problem persists. Why is there only 1 fan? Why is there no intake fans? Why cant I install more fans? There is literally a large block on the top of the pc blocking me from installing any fans. The only good thing about this pc is the rgb on the case and the 3070. This whole build is really bad and its not worth it for getting a 3070 or what ever gpu is in it. Stay clear.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Josh,
The cooling system was fully-tested with no problem found.
It is normal for the the desktop PC to generates more heat than normal while it is under heavy load especially during, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. It does decreases or normalizes once utilization goes down. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please verify if no system resource hungry applications are running in the background, this will definitely spike the temperature and may cause auto-restart. It does decreases or normalizes once utilization goes down.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Cooling
Reboot frequently
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always gets too hot and restarts, even when browsing websites. Do not buy it!
No, I would not recommend this to a friend - Cons mentioned:Cooling, Ram
Beware of upgrades needed to use it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expected to get a working computer for gaming functionality as it is advertised. The cpu starts overheating just when checking your email. Bought cooling upgrades but after looking into it, setting up a proper cooling system would have requires a chainsaw or sledgehammer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ajm94,
We're sorry to hear about the overheating issues you're having with this model. Have you tried updating the BIOS on this model? If not we would recommend that you do so. If the isue persist, we would recommend that you have this model sent in for servicing. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not working for me
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what went wrong whit it,the machine keep sending me to the booting menu like there is not recognizing the grafico card,and suddenly stop working.I have have ROG products before but this one didn't work for me is sad
I would recommend this to a friend- Cons mentioned:Case, Cooling
Small hotbox that will burn your cpu out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy unless you want to spend $150 to upgrade cooling and know how too. This pc is worthless unless you upgrade the cooling. The case is mini so good luck!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with cooling this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Cooling
Junk PC
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly a trash system. And even more worst CS support. Bought this Desktop from Bestbuy... thinking this was a sweet deal. GPU goes out, I go to ASUS CS and they say the GPU is region to Asia. So I can't get it repaired in ASUS US. Now I have to send this thing back to Best Buy. Overall built - Trash, this thing heats up (PC overall). So its a nice heater for the winters. Truly a piece of Junk.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer. I do understand your frustration with this, however, once a unit isn't from our region we wouldn't be able to further assist and would recommend that you contact the correct region for additional assistance on the matter. We also value your feedback and concerns as this will aid in any improvements that need to be made. We implore you to consider our brand if not for this particular product, then another that may also suit your needs. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
- Cons mentioned:Cooling
Would not recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this recently during the sale. Spent an hour downloading updates and installing a few games. Started playing one game and the system shut off within minutes (ostensibly due to overheating). I read the other reviews but didn't fully believe someone could ship a system that is so obviously flawed by undercooling but that appears to be the case. I will be taking this back as soon as possible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear washburne72,
We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Should you need any assistance with the product. You can reach me at cl-adrian@asus.com. Your case for reference is N2107000501-0012.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Cons mentioned:Cooling
CPU 100c really hot. LOUD!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this computer a five out of five with all the components but you really screwed me over with the CPU cooler. My CPU is hitting 100c during gaming and that is not good! Im pretty sure that means its throttling so its cutting back on the performance too. I also can not afford a new CPU cooler so now im stuck with this crappy default one...... ill change it to five out of five if you give me a decent cooler.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the unit hitting 100c during gameplay. This is not the kind of experience we want any of our customers to have. Have you closed all background apps and also ensure that Windows is not updating while playing games? What is the average temp while doing basic tasks? I'm happy to troubleshoot further, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Cooling
Horrible glitching
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible from my experience I bought the pc it worked perfectly fine for about 2 days right after the pc kept crashing consistently I would get it to work somehow then I’d be playing a game for instance apex and mid way through the game my screen would invert all the colors glitch out really bad then turn off completely idk at this moment what’s going on with it I don’t know if it’s just me or anyone else but I tried to look at the pc it would get around 65 degrees Celsius and it would glitch out bad and turn off
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlexRodriguez,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend resetting the BIOS on this model. If the issue persist, we would recommend that you have this device sent in for servicing.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Cooling
Terrible cooling and noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the second that the processor kicks on the single fan in this PC takes off like a rocket. It is also considered acceptable for the cpu to be 100c+ temperatures according to my call with asus support and my time with the geek squad. The cooling in this PC is terrible and I would not recommend this to anyone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the cooling. It is normal for the desktop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update, and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient airflow for better heat dissipation. While gaming, please ensure no resource-hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down. If you need any assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support