Customer Ratings & Reviews
- Model:
- ROG Raikiri Pro
- SKU:
- 11422726
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
to a friend
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gooooooooooooooooooooooooooooooooooooooooooooooood
I would recommend this to a friendGood
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goid…………………………………………………………………………………………………………………………
I would recommend this to a friendSucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good idea but not at the price. This at most is like 40-50bucks not 170+ ... the entire controller is plastic and the buttons don't feel good at all..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Harvested,
We are sorry to hear that the ROG Raikiri Pro controller did love live up to your expectations. This is not the kind of experience we want our customers to have. We appreciate your feedback and would love to hear from you as to how we could improve this product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306001137-0011" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Decent but Wait for a Sale
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have mixed feelings about this controller. You need to plug it into a USB connection to configure it and make Crate recognize it. Then you can build your button mappings/profiles, change lighting and unplug it and use it wirelessly. Speaking of wirelessly, the USB dongle it comes with doesn't work in PC. It pairs fine but none of the buttons do anything except the xbox button brings up an overlay. It wasn't until i paired it with bluetooth on my PC that it actually did anything. Maybe the USB dongle is just if you want to use it with xbox? I don't know. Buttons: I find the upper under-buttons hard to hit with my large hands but the under buttons i can hit with the tips of my fingers. The regular buttons/triggers feel alright. They're not clicky but they work fine. I'm not a fan of the bowl D pad though I wish it was removable and came with a + option for this kind of price. The LCD, you can load your own graphics in there or you can pick some of the pre-loaded animations. It turns off after a few seconds though so it's really only razzle dazzle when you first turn it on. Otherwise you use it to change profiles, check the status or put it in Wireless, Bluetooth or Console mode. Battery life seems decent i've got probably 8-10 hours on it now and not had to charge it yet. Weight is pretty light. Compared to my xbox Elite and even Xbox standard controllers, this is much lighter. So ya... it's an Ok option in the marketplace but for the money you're getting a lot of razzle dazzle . If you just want a solid built controller i think the Elite2 Core is probably a better value and build quality.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Megalithik,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306003300-0002) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Dont buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldnt recommend. Need a pc to fully take control and only wireless on pc.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zackary F,
Thanks for sharing your experience with the ROG Raikiri Pro and the problems you encountered. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review to enhance the product line.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306001137-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Unuseful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coolest Controller out there. But only xbox and windows (I tried a ton of times to connect Other platforms with 8Bitdo adapter but doesn’t work). Not durable
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Derekz,
We are sorry to hear that you did not find the ROG Raikiri Pro to be useful. This controller is designed to work with Xbox and PC (Windows) devices. It is compatible with Windows 10, Windows 11, Xbox Series X|S and Xbox One so you would not be able to connect it to other platforms. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306003234-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Just a regular controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need to have a oled screen on your controler then by all means buy this controller.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment with this product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306001137-0024] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
3 defective units in a row
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit came with mushy back buttons and what i guess is front shell misalignment, making click noises every time you hold the controller, second unit no click noises but still mushy back buttons , third unit had perfect back buttons but terrible cracking noises and misalignment . Strongly do not recommend, DONT WASTE YOUR MONEY AND TIME !! Not worth it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DC64,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, having three defective products in a row, is a random problem. ASUS provides one year warranty coverage for the product. We recommend that you send the product in for service so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not worth the money.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Xbox elite series 2 is way better. Battery is 4 times bigger, accesories are better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It is really unfortunate to hear about your disappointment with this product. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306003234-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not for the prices
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for the prices look nices but not worth the price
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gilberto P,
We are sorry to hear that the ROG Raikiri Pro controller does not meet your expectations for the price. We appreciate your feedback and would love to hear from you what changes would make this mouse a 5-star product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306001137-0018" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Poor connection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Proved difficult to connect and function on the ROG Ally
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer ,
We regret to learn that you are experiencing connection issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306003234-0012).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1050528/
Just a gimmick and nothing more
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More of a gimmick than anything. Doesn’t do anything the Xbox elite controller doesn’t already do. Can’t change RGB unless plugged in. OLED screen is frustrating at best. Don’t waste your money on it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JakeB,
It's unfortunate to hear that you are having issues with this product. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306001137-0017) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Cheaply made!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller feels really cheaply made. The back buttons are unusable unless maybe you have a childs hand… Returning and buying a elite controller for less money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Poor product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived defective. Is stuck in profile #2 mode, have not found any info. anywhere on how to hard reset the controller, will be returning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TarquinH,
I'm sorry to hear that you received this product that is not working properly . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2306001137-0014) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Nah
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the best features require you to play with the cable plugged in. That’s a nah from me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jorsh,
We sincerely apologize for the poor experience you have been having with your ROG Raikiri Pro controller. We would love to hear from you regarding any changes to this product that you believe would improve it. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306001137-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not a necessary item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controller is fine but for the price isnt essential. If you intend to use the rog ally as a handheld the availabke attached controllers are great and if you intend to use it as a desktop device tbe razor wired controllers a better and more responsive, as well as third party ones you can find both on best buy and other sites for much cheaper.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rick,
Thank you for leaving your feedback on the ROG Raikiri Pro controller, we really appreciate it and would love to hear from you about potential changes that you think would improve this product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306003300-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Cheaply made and way too expensive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the same price as the Elite series 2, this controller should be about the same in quality. However it feels like a 50 dollar controller with an added LED screen that serves no purpose. The paddles are worthless because you cant evern reach them. And to top it all off, if you want to remap the buttons you will need to downlaod the app on your pc first. Which is annoying when I purchased it for xbox. Just save yourself the trouble an either buy a 50 dollar controller or pay the same for an elite series which isnt made entirely out of plastic like this one. At least with the Elite controller it feels like i should be paying more for it.
No, I would not recommend this to a friendBest looking console controller ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best looking XBox controller out there. As a PC gamer, I don‘t care about the fact it can only connect to an XBox through a wire. My biggest disappointment though, are the pre-programmable rear buttons on the back, thought programmable buttons meant you could remap the buttons however you wanted and on any platform, e.g. mobile app or PC? Overall, it’s nice, I do like it, yet a bit pricey. But I‘ll keep it as a collection to all of the controllers I have.
I would recommend this to a friendGreat Controller
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, RGB lighting looks good. Easy pairing to my computer.
I would recommend this to a friendDont buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced “designed for xbox” only connects with wires feels cheap and light
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Isaiahc,
It is unfortunate to hear that the ROG Raikiri Pro did not live up to your expectations. We appreciate your feedback and would like to hear from you regarding changes that you believe would make this a 5-star product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306001137-0019" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support