Customer Ratings & Reviews
- Model:
- XG49VQ
- SKU:
- 10356929
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
- Features
Rating 4.2 out of 5 stars
Trading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Better then Samsung 50 inch monitor. Good for Trading.
I would recommend this to a friendI love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. makes work easier and faster
I would recommend this to a friendGreat for gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it!! Perfect quality and very high refresh rate
I would recommend this to a friendMonitor not worth buying
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this monitor this year and have not used it much until I was going to move into my new home, I open up the box and set up the computer with the monitor and it no longer works. you just can't but anything that's worth something anymore.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KeithM,
Thank you for your comment.
We do understand your disappointment if the monitor will no longer work.
Usually, you will do the following to resolve the issue. Please verify if the video cable is working properly and connected to the monitor using known good video cable and the correct input source from the monitor was selected correctly. Check the AC adapter was properly connected from the monitor to a working surge protector or AC outlet and the power button is being pressed all the way down to trigger a power on signal. Also, please a different video port from the PC.
If you need further assistance, please email me at [email protected] and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Worked for two weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for two weeks. When it did work it had a beautiful picture, the screen splitting was not very user friendly, but I was able to figure it out. I took the monitor back to Bestbuy and they deemed it not repairable. I was issued a full refund. Since I had purchased it on sale and open box, the refund was not enough to purchase the same screen as a replacement because it was no longer on sale.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kumadad,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't work properly on split screen. For split screen to work properly, please verify if the GPU on the PC meets the system requriements of the monitor.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not as good as I expected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not as good of a picture as my 17" ROG laptop. I returned this to the store for credit.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Good,
I'm sorry to hear that you returned the unit because you are not pleased with the quality. I will pass this over to our product team for further improvements. If you have any concerns about another model, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Ok, but not worth it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear picture but flickered bad after a few weeks of use and had to send it back
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the screen was flickering, and you had to send it back. This is absolutely not the kind of experience we want any of our customers to have. What you've experienced was not intentional and this was a random case. I will forward your feedback to the product team for future improvements. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
DP didn't work, Controls are Aweful!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The DP coming from my HP laptop dock didn't work. I tried another port, making sure the cable was tight etc nothing worked. Also the controls for this thing is aweful, it's not very intuitive and the joy stick is too sensitive. I returned it after hours of trying to troubleshoot. No thanks.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear SodaChanh,
Thank you for taking the time in writing this review and sharing your feedback. It's unfortunate to hear about the troubles connecting your monitor to your laptop dock. Have you tried changing the input on your monitor to DisplayPort input? Use the Input Select hotkey to switch from “HDMI-1”, “HDMI-2” or “DisplayPort”. If you have any questions or concerns, feel free to contact me at [email protected] and I will help you to the best of my abilities. I'm here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please email me with the link to this post as reference.
Thanks for choosing ASUS
Regards,
Justin
ASUS Customer Loyalty
Bad monitor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its horrible. Colors are off. Games have weird shadows. It feels slow compaired to my last old montitor. Not worth the 900$ i paid for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Leon,
Certainly, we understand your disappointment with the color, and the game has shadows. This is not the kind of experience we want our customers to have. Have you tried to reset the monitor? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1013113/
bad product after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just 1 year and start to fail , a lot of lines , i think this is not a good product .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the lines on the screen. This is absolutely not the kind of experience we want any of our customers to have. What you've experienced was not intentional and this was a random case. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Don’t Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, Don’t Buy! Picture + Quality is terrible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are not pleased with the quality. We do take these negative product experiences very seriously and we will pass this over to our product team for further improvements. Have you adjusted the game visual? Please refer to the manual below, you will be able to adjust the image quality. If you have any other concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://dlcdnets.asus.com/pub/ASUS/LCD%20Monitors/XG49/ASUS_XG49VQ_English.pdf
Great until it wasn't
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor is a great productivity in gaming monitor it has a perfect resolution to size ratio which makes it easy to run fun to play video games on and easy to get work done I own the product for about 2 years and 9 months and at that point it started making a loud popping noise and white lines started to appear on my screen. I took a video of this and then the next day the monitor would not turn on at all. So Im still within asuses warranty. So I am going to send it out for R. MA the honest product review. Will be when I receive it and see how a sus deals with R. M. A.
I would recommend this to a friendGreat Monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor has worked out for me both personally and with my work.
I would recommend this to a friendGood
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Me and my friend Love this monitor stop giving it negative reviews the thing he loves about this monitor is 144hz
I would recommend this to a friendAverage performance with outrageous price tag.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cons: Sound quality is extremely quiet. Got a ton of ghosting. Might've been due to clocking it to 144 Hz. Regardless, not a pleasant site. Comes out the box running 60 Hz. No real instructions to get it set to 144 Hz. Way more convoluted than it should've been. Several settings have to be adjusted beforehand. Which aren't explained with the documents you get. Pros: Color is spot on. Didn't notice bleeding even in dark scenes. Aesthetically pleasing. Externally and the screen itself when not gaming. Either way, this monitor is not worth the price tag. I could recommend it at $500 at best in this market.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Dommbro,
Thank you for taking the time out to post your review and also for being one of our valued customers. We are terribly sorry to hear that your having issues with your ASUS monitor. We will have this important passed on to our development team. This is one of our high end ROG gaming monitor, ultra-wide 49-inch gaming monitor with a smooth 144Hz refresh rate that offers the ultimate immersive gaming experience,hence why the cost is where it is at. The manual for the device is provided online, you also have 24 hours support that you can reach out to for assistance for anything your not clear about. Its great to hear that other that the two issues your having your very please with the device.We certainly value your feedback. For further assistance please feel free to reach out to us by email: [email protected]. Please use a link to this review as reference. Have an extraordinary day.
Thank you for choosing ASUS.
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
