The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 172 reviews
Rated 3 out of 5 stars
Wifi not as advertised... sort of
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Currently have Quantum fiber so I was able to get the two gig hardwired no problem. However, Wi-Fi from my desktop shows roughly 400mbps download and my phone is only 300mbps. I cureently only have use the desktop and my phone on the asus router, everything else is going through a tp-link deco mesh AP. when I switch to the deco's, which had the whole house on it including ring cameras, I get 900mbps wifi download when the only thing on the router is the desktop and phone. My main reason perching sing this in addition to the Wi-Fi 7, is the 1 gig download for 2.4 gigahertz Channel, majority of the routers on the market only avg 600 Mbps for 2.4 Channel. With that said, a bit overpriced in my opinion especially since I don't get good download, I have to use the deco
We sincerely apologize for the slow wireless speed issue you're experiencing with the router and for the inconvenience this has caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501038506-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far so good. The router was easy to set up and upgrade my network. There was some minor retooling but everything was up and running fairly quick. Haven't had any issues with the router so far. The attached app make operating router remotely easy. Very happy with purchase
This reviewer received promo considerations or sweepstakes entry for writing a review.
Router had cpu/reboot issues in the past but they are now fixed. Make sure to factory reset the router with the reset button on the back, then flash the latest firmware (3.0.0.6.102_38962) of this review. then do one final reset with the button on the back for a 100% fresh slate.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had problem with original router. Took back and exchanged for a new one and that one was dead out of the box so i exchanged it and the new one had maintaining a connection until i changed some settings and downloaded new firmware. Its working ok now except after the firmware update it shows my laptop is connecting by 2 clients! Ugh! Overall it's a good router with plenty of features! Calling tech support at ASUS was not very helpful!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Suffering from buggy firmware. Several complaints in the forums of random disconnects, and other issues (in the logs)
Asus (in forums) has suggested a process of firmware update and then a hard reset. Fixed for some, not for others.
I'm in the middle. My random disconnects have lessened, but I'm having intermittent delays and a lot of errors in the log (thermal errors, deauth errors, etc.). I've written to Asus (sending logs) and haven't heard back....
It may be fixed over time, but if you can, wait a bit...
Asus, if you're listening, I'd like some support.
We sincerely apologize for the issues you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We would like to make your experience with ASUS a better one.
Please send us an email at [email protected] and include the case number "N2501038506-0002" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
WiFi 7 upgrade
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Saved config to a pc from my gt-ax6000, restored on rt-be92u. Updated firmware. No flakiness, better WiFi in a traditional hard to reach area, better switching, and now our WiFi 7 devices get more bandwidth - laptop used to get 100MB/s now gets 150 MB/s.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I used this to replace some google mesh units i had. Its a good unit that has a good amount of customization you can do to optimize things. The range isn’t amazing so be aware you may need to invest in a range extender.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I replaced my ASUS WiFi6 router with this one. I saw no significant boost in speed. I have several tplink plugs which had a problem connecting, after numerous attempts the problem was wpa2/wpa3 security. I changed it to wpa2 only for the 2.4 ghz network and they connected then put it back to wpa3/wpa2 and they are fine. It also doesn't connect to the internet sometimes and needs to reboot through the web page
This reviewer received promo considerations or sweepstakes entry for writing a review.
This router replaced my 10 year old Asus router. I never had any problems with the previous router, it just became outdated. I hope to have another long run without any issues. Easy to install and setup. I like the option to add the mesh, as my house is 3 floors.
Dear Jimg50, We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501038506-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Schottky ASUS Customer Loyalty US Support FAQ-How to improve Wi-Fi Connection https://www.asus.com/support/faq/1047919/
Rated 5 out of 5 stars
Buy this product!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Solid product. WiFi speeds increased, no lags, kids are happy
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you are using this with wifi 6 band, please disablw Ai protection and limit the devices resources. It seems it will reboot itself or lock up once a day. It looks like its a known problem. This is why its super cheap period. The manufacture knows something js wrong and discounted it.
We sincerely apologize for the issues you're experiencing with the router and for the inconvenience this may have caused you. To troubleshoot the auto reboot issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412010337-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
This reviewer received promo considerations or sweepstakes entry for writing a review.
This Tri Band Router offers the features and performance I wanted. Wifi download speeds in the 550 - 610 Mbps to my cell phone. Straightforward setup and a mobile app to tinker with.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good. Cool options like setting up a VPN on an SSID so my wife can watch her korean drama shows as if shes in Korea. I have 25 IOT and other devices hooked up to this thing and its performing like a beast. The only thing is that URL filtering doesnt work, and never has on any ASUS router I have ever owned. Not sure why.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Amazingly bad. Seems the firmware is not ready. Coming from the AX88U-Pro to this I thought I might be getting some better features and ports. Come to find out the firmware looks the same but seems not to function correctly. Then you have the strange disbursement of the bandwidth across the bands, leaving the 5GHz band with an oddly small amount of bandwidth while the new 6ghz network just basically sits there because it only functions within a 10 feet radius of it. Basically you need to be within eyesight of the router in order to get WIFI7. It's propbably not a bad device for a 1 bedroom apartment or a small economy room, but not much else.
Also, VPN fusion does not function correctly, the router bogs down and seems to save settings and then never be able to change those ever again. Directly from a full fresh initialization this thing takes a poop.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems. To resolve the unstable connection, please verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Additionally, check if the router matches the credentials of your ISP's modem. Legacy devices may not work properly with WIFI-6 and WIFI-7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards, Rodel ASUS Customer Loyalty
Rated 5 out of 5 stars
Great router
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy setup, fantastic features and UI, some not so great quirks (streaming across different networks, etc). Overall a great router even with the minor negatives. If all you need is a high performance router for gaming or streaming, this is a solid choice.
We especially like the family controls, content filtering, etc. I personally use a few of the other features like VPN and SMB with success as well.
Overall a great router for the price even with the quirks.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My old linksys started to fail, so, I began the search to replace it. This router seemed to offer the speed and features we needed in our house. It is fast. the AI Mesh network is phenomenal! However, this thing will drop connections 2-3x a day. It comes back after 2-3 minutes, but causes major interruptions. You are better off buying one of the older units for reliability. This one is probably going back.
We're sorry to hear that the RT-BE92U router wi-fi signal is often disconnected and we apologize for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501038506-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've had it about 2 weeks give or take, so far no issues. It is very fast, and works much better with my fiber internet. Firmware is good enough, easy to setup. Reaches everywhere in my house, no signal issues between top floor and basement.