Customer Ratings & Reviews
- Model:
- RT-BE92U
- SKU:
- 12508768
Rating by feature
- Setup
Rating 4.4 out of 5 stars
- Range
Rating 4.4 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device crashes every day or two and reboots itself, it always runs 100% CPU usage even though I do not even use it for anything except a wi-fi access point. I have tried all troubleshooting recommended by ASUS and still have constant issues. Buy at your own risk. I recommend buying a different brand or if you have to go with ASUS just pay more for a better model.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CC01,
We sincerely apologize for the performance and auto reboot issue you're experiencing with the ASUS RT-BE92 router and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products, and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team directly at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2410039925-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] Router restarts automatically on a regular or irregular basis - https://www.asus.com/support/faq/1050723/
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item due to poor ratings and drops out easily
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KenR,
I’m sorry to hear that you were disappointed with this product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the product team for review. If you have any general or technical questions, send us an email at [email protected]. Please refer to this case number (N2410039925-0041) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty US Support
Future-Proof Speed, Effortless Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router hits the sweet spot: early adopters of WiFi 7 will love it’s cutting-edge capabilities, and both beginners and intermediate users will appreciate it’s user OS and robust advanced features.
I would recommend this to a friendsave your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not as strong/stable a signal nor as fast a connection as my wifi6 router
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User938705,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing slow and weak signal strength. Typically, the coverage of this ZenWIFI is up to 2700 sq. ft. To resolve a weak WIFI signal, place it in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Also we recommend updating the router's firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
stable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.perfect, Very stable, great network signal, no disconnections, powerful features, worth the price.
I would recommend this to a friendAsus _ Lost a reputation
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a former ASUS AC1900/AKA ASUS 68U user. I had few of these and it was stable to the point whereby you do not ever need to touch the router. The day i switched to this, i traded my units in and i got this junk!. Total Trash.. it reboots every half an hour or so. I have tried factory reset, newest firmware. Asus said go to BestBuy, Bestbuy Says go to Asus. This is the last junk i buy from BestBuy with Asus Brand. BestBuy should remove this trash off the shelf! Asus - you just lost a loyal customer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jimmy,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if this router is rebooting every half an hour. All ASUS products undergo intensive quality control testing and inspections, and are built to last. If this router is rebooting every half a hour and you have tried to update the firmware, reset it factory settings and the problem persisted, check if this unit was placed in a well ventilated location and tried to connect it to another power outlet or AC source. If the same results, this is a random hardware issue. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Garbage router
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly disconnecting and struggling to work at all. All of the negative things people said are true, I just wanted to believe Asus would fix it with firmware, but I don't think firmware can fix this absolute piece of trash they call a router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nick,
Thank you for reaching out.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems. To resolve the unstable connection, check if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, your ISP's internet service or connection is working properly or stable, and the router's security credentials matches with your ISP's modem/gateway security information. Legacy devices may not work properly with WIFI-6e and WIFI-7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U. Furthermore, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bought and returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Abysmal wifi performance. I installed in place of another Asus router and swapping back and forth gave 1/3 the speed of the old router. Wired performance is really good but I couldn’t deal with the rotten wireless. I would not recommend this yo anyone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sploosh,
We sincerely apologize for the wireless connectivity issue you've faced with the router and for the inconvenience this has caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Having returned the router, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2410039925-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great value and good performance.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.consider the price and 2.5 Gb network connection. This router has great value, plus if you are using the Asus router with AImesh, that is no brainer. You should go with this one. It will make the life in the house a lot eassier
I would recommend this to a friendRouter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, doesnt look as weird as it does in yhe photos, fits great under my tv stand, works as intended
I would recommend this to a friendAmazing Speeds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first time I do not feel I need to be on a wired set up
I would recommend this to a friendsolid wifi router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent upgrade and addition to the xt 8 mesh network . Seamless integration, recognition of existing mesh nodes. excellent coverage in and of itself.
I would recommend this to a friendHad to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it because I couldn’t use the Wi-Fi 7.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear RandyW,
Thank you for your comment.
We do understand the inconvenience this may have caused if you had problems using WIFI-7 bandwidth. To connect legacy devices successfully to WIFI-7, try to disable "Smart Connect" and try connecting these devices manually to either 2.4GHz or 5GHz. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U. For helpful tips on how to connect legacy or IoT devices, visit our Product Support page: https://www.asus.com/support/faq/1054763/ .
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Beast of a router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great software suite and feature packed. 2.4ghz 5ghz and 6ghz great for quest 3 and whole home wifi.
I would recommend this to a friendGets you in the door for wifi7
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a wifi 7 router. More of the same if you've used a asus router before.
I would recommend this to a friendRange extension feature isn't the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive and did not meet my needs. Could not get the AI mesh networking feature to work with my Comcast router to extend my network. I ended up going with Ubiquiti range extenders instead.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Saumil S,
Thank you for sharing your comments regarding the ASUS RT-BE92U Router. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
Although you no longer have the router, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2412010337-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great Router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great router and easy setup with the APP from your mobile phone.
I would recommend this to a friendReplacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This replaces a 8yo ASUS RT-AC86U....................
I would recommend this to a friendAvoid this one
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have listened to the other reviews. I thought enough time had passed so the bugs would be worked out but no. This router reboots constantly making it unusable and there is no fix currently.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tkman34,
Thank you for sharing your experience with the ASUS RT-BE92U Router. We apologize for the difficulties caused by the frequent reboots and understand how disruptive this can be.
To help resolve the issue, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2410039925-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] Router restarts automatically on a regular or irregular basis - https://www.asus.com/support/faq/1050723/
Wifi connection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this router. It has made gaming and wifi connections great
I would recommend this to a friend
