Customer Ratings & Reviews
- Model:
- RT-BE92U
- SKU:
- 6594276
Rating by feature
- Setup
Rating 4.3 out of 5 stars
- Range
Rating 4.3 out of 5 stars
- Signal Strength
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the RT-BE92U BE9700 Tri-Band Wi-Fi 7 Router's overall performance, speed, signal strength, and range. Many users report that the router performs exceptionally well and provides significantly improved speeds and signal strength. However, some customers have reported experiencing random network connectivity losses and high CPU usage. The router also has modern features and adds an additional layer of security.
This summary was generated by AI based on customer reviews.
Good router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good router, easy to install and adds additional layer of security
I would recommend this to a friend- Cons mentioned:Connectivity
Flawed firmware, constant connection issues.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this router for 3 months, there have been 3 firmware updates since none have fixed the constant disconnection issues. I have spent hours trying to remedy this and now have a $300 router that doesn’t work consistently. Please don’t buy this unless you prefer wasting your time and money. I’ll be buying a different router to replace this. It’s unfortunate that ASUS continues to sell a product that doesn’t work as advertised.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael B,
We sincerely apologize for the wireless connectivity issue you're experiencing with the ASUS RT-BE92U router and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
- Pros mentioned:Speed
Ron
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router has worked great! It is very fast with no glitches streaming Very very . happy so far
I would recommend this to a friend - Cons mentioned:Connectivity
Bad router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has great Asus routers in the past but this one dropped the ball. Multiple dropped connections daily, sometimes connection speeds drops to intolerable levels. Also for wifi 7 to work, you have to be really close to to the router. Been waiting for new firmware but no signs of anything for past 2 months.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Subz,
We sincerely apologize for the connectivity issue you're experiencing with the router and for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Absolute Dud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would normally review something in detail, but this isn't worth the time. Any wired connections work great, but all bands have horrendous range and speed. Standing directly next to the router, I was getting 2mbps down. Spent 4 hours updating firmware, changing settings, splitting and consolidating ISPs, and more with zero changes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nsansom,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing wireless connection problems. To resolve the unstable connection, if connecting legacy devices, please check updates for these devices. Legacy devices may not work properly with WIFI-6e or WIFI-7. Try connecting these legacy devices manually to either 2.4GHz or 5GHz. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U. Furthermore, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Unstable and unusable; do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy. Unfixable firmware issues will cause the router to reboot every half hour or so. The stability issues are not fixed despite several firmware updates from Asus. If you do buy it, make sure to note down Best Buy reduced their return policy to 15 days and will refuse a return outside of that window unless a $50 membership fee is paid - even though the product is defective and unfixable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steev,
We sincerely apologize for the auto reboot issue you're experiencing with the router and for any inconvenience this may have caused you. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] Router restarts automatically on a regular or irregular basis - https://www.asus.com/support/faq/1050723/