Customers appreciate the RT-BE92U BE9700 Tri-Band Wi-Fi 7 Router for its speed, overall performance, and range. Many find it easy to set up and value its WiFi 7 capabilities and strong signal strength. However, some customers have reported connectivity issues and concerns about CPU usage. A few also feel the firmware needs improvement and that the router's price is high.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 221 reviews
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
Slower Wi-Fi speeds & internet outages
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had the RT-BE92U Wi-Fi 7 router for almost 2 weeks and it has been extremely frustrating using the internet during this time. The router randomly reboots on occasion and causes internet outages too often. I have rebooted the router and made sure the firmware was up to date. However, the issues persisted. My previous Netgear Wi-Fi 6 AX5200 router also provided faster Wi-Fi speeds at least on the upload side than this router and did not have any random disconnect or internet outages caused by it. I am returning this terrible product and Asus really needs to recall this product or figure out what the heck is wrong with it. There are other reviews out there saying the same thing after doing more research, and I will not buy another Asus networking product and stick with Netgear.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear AustinTechAuthority,
Thank you for your comment.
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing a random auto-reboot. To resolve the issue, please ensure the router is well ventilated to avoid overheating that may cause the router to auto-start. Additionally, check if the router's network configuration is correct and matches with your ISP's modem credentials. Misconfiguration, like incorrect IP address assignments, conflicting SSID names, or incompatible security settings may cause the router to automatically restart. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Rodel ASUS Customer Loyalty
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
I am not happy with ASUS, this is garbage.
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got this to replace an old ASUS router that was cutting out. I had the fios people out, my connection is good, gotta be the router, right? So I put this one in and I have other problems, most of which are inconsistent connections with my wireless items in the house. Computers, Xbox, switches, iPhones, you name it, inconsistent connections. It's not even that old, but I've already had to factory reset it two times because it was completely frozen! Expensive garbage that I cannot return now. I'm not happy with ASUS and I will not be purchasing this brand in the future.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Squanchy,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem. To resolve this, if you are connecting legacy devices, these may not work properly with WIFI-6 and WIFI-7, please check updates for these device. Also, try connecting this manually to either 2.4GHz or 5GHz. Also we recommend updating the router's firmware if running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U. Additionally, check ifthe router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
Rated 5 out of 5 stars
Awesome router
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a very good router. I forgot to grab the one I had when I moved, so it got left behind, but definitely wanted to order the same one for my new place. You can create different networks on this router to support new devices, and older devices. I just wish 2-gig fiber was available where I live now, but I’ll just have to settle for 1-gig for now.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Big upgrade.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Upgraded from an older version and i can say big difference speed wise. Easy setup.
I would recommend this to a friend
Pros mentioned:
Overall performance
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
Junk
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Constant disconnects - last time had to factory reset it for the THIRD time (ive had it for 2 days now) for the router page to even load. Works great - when it decides to work and not randomly disconnect.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear NHTmenace,
We're sorry to hear that the router's Wifi signal is often disconnected and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2411031536-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
This reviewer received promo considerations or sweepstakes entry for writing a review.
The A.I. mesh is easy to set up and provides good WIFI coverage.
I would recommend this to a friend
Rated 5 out of 5 stars
Asus wifi
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy web based setup, product seems very durable and it sends a strong signal
I would recommend this to a friend
Pros mentioned:
Setup
Rated 5 out of 5 stars
Great WiFi 7 Router at Excellent Price
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this router. Easy to set up. Fully featured. Great security features and interface.
I would recommend this to a friend
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
Poor firmware or bad design or both?
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
DO NOT buy this router. It frequently reboots or drops all WIFI connections and has to be rebooted, as others have stated in the BB reviews and in ASUS forums. ASUS has been releasing firmware updates almost monthly and the reboots are less frequent but still happen several times a week. Maybe it's just a firmware bug and eventually they will work it out, but at this point I cannot recommend this router to anyone. For $200+, I expect better quality control from a name brand company like ASUS.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Wilson M,
We sincerely apologize for the issues you're experiencing with the ASUS RT-BE92U router and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems described, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2410039925-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
ASUS RT-BE92U Router
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works very well and just as expected. I liked it so much I bought a second unit to create a mesh system.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great router
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great router, it's been work extremely well I have had zero issues with setting up and getting things connected.
I would recommend this to a friend
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
Stay Away!
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I would not recommend this router. Had to keep rebooting a few of these a day to make the Wi-Fi work.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear TinoM,
Thank you for sharing your feedback on the ASUS RT-BE92U Router. We sincerely apologize for the inconvenience you’ve experienced with the Wi-Fi requiring frequent reboots. We understand how important a stable connection is and regret that the product has not met your expectations.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2410039925-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s a good router for a tri band usage
Coulb be better for the price
I would recommend this to a friend
Rated 5 out of 5 stars
Great Router for Whole Home Use
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very Good Router for whole home use. Great connectivity beyond some other more expensive routers.
I would recommend this to a friend
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
Awful reliability.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very poor experience for the last 6 months with this router. Ir frequently drops our SSID offline, disconnects all devices in the house, then eventual brings everything online again. This happens several times per day. We have replaced it with a TP-Link - Archer AX20 AX1800, and have had a better experience, but we are not pleased with throwing away $250 on this.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Valued Customer,
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if you are experiencing unreliable WIFI connection. To resolve this unstable connection, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U. Furthermore, check if your internet services are working properly and stable. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
Pros mentioned:
Setup
Rated 5 out of 5 stars
Good router
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works well using as a wifi extender. Easy to setup
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Good Router
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great with xfinity x-2 gigabit speed have not had any issues so far
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Easily Expandable with AI Mesh
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great. I like that it is easily expandable. Only took like 30 minutes to setup.
I would recommend this to a friend
Rated 3 out of 5 stars
Returned - DOA
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Has lots of options. It you have a strong networking background, this can adapt to your needs. My experience was a power supply that died within 1 hour of setup so i got rid of it. Your mileage my vary.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Kf916,
It's our sincere regret to hear that you received a defective product, and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2410039925-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
Garbage Router Randomly Drops Internet Connection
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Garbage router. Randomly drops internet connection every day or few days even on the latest firmware. Others also have similar problems when you do a Google search.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear SuongC , We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2410039925-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Schottky ASUS Customer Loyalty US Support FAQ-[Wireless Router] How to improve Wi-Fi Connection https://www.asus.com/us/support/faq/1047919/