Customer Ratings & Reviews
- Model:
- RT-BE92U
- SKU:
- 6594276
Rating by feature
- Setup
Rating 4.3 out of 5 stars
- Range
Rating 4.3 out of 5 stars
- Signal Strength
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the RT-BE92U BE9700 Tri-Band Wi-Fi 7 Router's overall performance, speed, signal strength, and range. Many users report that the router performs exceptionally well and provides significantly improved speeds and signal strength. However, some customers have reported experiencing random network connectivity losses and high CPU usage. The router also has modern features and adds an additional layer of security.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Bought and returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Abysmal wifi performance. I installed in place of another Asus router and swapping back and forth gave 1/3 the speed of the old router. Wired performance is really good but I couldn’t deal with the rotten wireless. I would not recommend this yo anyone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sploosh,
We sincerely apologize for the wireless connectivity issue you've faced with the router and for the inconvenience this has caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Having returned the router, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2410039925-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great value and good performance.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.consider the price and 2.5 Gb network connection. This router has great value, plus if you are using the Asus router with AImesh, that is no brainer. You should go with this one. It will make the life in the house a lot eassier
I would recommend this to a friendsolid wifi router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent upgrade and addition to the xt 8 mesh network . Seamless integration, recognition of existing mesh nodes. excellent coverage in and of itself.
I would recommend this to a friendStay Away!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this router. Had to keep rebooting a few of these a day to make the Wi-Fi work.
No, I would not recommend this to a friendBeast of a router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great software suite and feature packed. 2.4ghz 5ghz and 6ghz great for quest 3 and whole home wifi.
I would recommend this to a friendRange extension feature isn't the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive and did not meet my needs. Could not get the AI mesh networking feature to work with my Comcast router to extend my network. I ended up going with Ubiquiti range extenders instead.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Saumil S,
Thank you for sharing your comments regarding the ASUS RT-BE92U Router. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
Although you no longer have the router, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412010337-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Gets you in the door for wifi7
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a wifi 7 router. More of the same if you've used a asus router before.
I would recommend this to a friendGreat Router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great router and easy setup with the APP from your mobile phone.
I would recommend this to a friendReplacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This replaces a 8yo ASUS RT-AC86U....................
I would recommend this to a friendWifi connection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this router. It has made gaming and wifi connections great
I would recommend this to a friendDefective unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective unit. Hopefully replacement is easy. Seems QC on the units may not be great.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Messor,
It is our regret to hear that the router you received was defective, and we apologize for any inconvenience this may have caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Having returned the device, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2410039925-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good for what u grt
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the beam forming and I beliv you will as well
I would recommend this to a friendWanted to like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great on paper but ended up returning it after it started dropping every wireless device every few days until you'd reboot it. Might've had bad luck, worked fine otherwise.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeff C,
We sincerely apologize for the connectivity issue you've faced with the ASUS RT-BE92 router and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Having returned the router, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2410039925-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do Not Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Reboots many times per day and Asus technical support is so worthless. They drag out bits of useless advice until it's too late to return for a refund or exchange.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alice,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing auto-reboot randomly. Having multiple devices connecting simultaneously will cause traffic congestion to any router and will generate excessive heat, and will cause an auto-reboot, regardless the manufacturer. Additionally, ensure the router is well ventilated to avoid overheating and a restart. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Input port dead - returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The input port, i.e., the one from the ISP to the router was dead. I returned the router to Best Buy and purchased a different brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kent M,
We're sorry to hear that the router had a defective port and we apologize for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2410039925-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Connectivity, Cpu usage, Firmware
Asus still needs to work out all the bugs first
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hardware is nice and great for the money the problem is that the firmware at the moment is half baked and still has several bugs. For instance, I experienced this myself. I enabled all the features like Ai protection, QoS, apps analysis, Traffic Analyzer, MLO, and IPV6 enabled and I experienced random losses of network connectivity that lasted minutes before coming back. And that's not the only problem, just search other forums like the Amazon reviews, SNBForums, or even Asus's own Zentalk forums and there are plenty of other people like me who have random disconnects or CPU cores stuck at 100% and overheating errors. While the latest update did mitigate a lot of these issues, it still isn't perfect. For instance, if I enabled all features like Ai protection, QoS, apps analysis, Traffic Analyzer, MLO, and IPV6, I get random connection drops but once I turned them all off, it seems relatively stable and others on the forums and reviews I mentioned also saw the same experience. Now I don't doubt Asus will fix it eventually as my previous Asus router had bugs and glitches that were eventually fixed but it's disappointing to have a product released with this many bugs and glitches. In it's current state with all the bugs and such, I would wait it out until all these issues are fixed. I've reported the issues to Asus using the built in report tool and hopefully they get fixed but time will tell. Again before purchasing, read all the 1 star Amazon reviews as well as people on SNBForums and the asus Zentalk forum to check if these bugs have been addressed then I would purchase it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ERLA,
Thank you for your feedback.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem if the router's features were all enabled. To resolve the issue, please check if your ISP's modem fully support the router. Additionally, if you have legacy devices connecting, these may not work properly with all the router's features, please check updates for these devices. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Range, Speed
Happy with this upgrade!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not a purchase I needed, but wanted. I have 3 Ax82u routers already and wanted a newer model for future needs. Setup was easy, and I added the older routers to this unit for AiMesh. I have one node (Ax82u) in my camper. 150 feet away from my house and get an "ok" signal that far away. Another node on the opposite side of my house with & "Great" signal. Since I have one extra node to use, I put the third node in my barn, about 50 feet away, slso with "Great" signal. All three of these nodes are wireless signal from the BE92U. The speed increase from my internet connection increased my download speed and upload speed. I use several Ring doorbells, smart TV's, laptops, desktops, smart thermostats, switches, outlets. (I am a Geek/Nerd). For a new wifi 7 Asus router, price was reasonable.
I would recommend this to a friend - Cons mentioned:Connectivity
AVOID THIS ROUTER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rumors are true! I wanted to like this router but it's plagued with too many issues (straight from the factory). The firmware is flawed. The wifi randomly drops the connection. Changing your firmware to Merlin won't fix all the issues. The bug where the router would randomly forget your admin account and credentials made it impossible to log into the admin console without resetting it (or unless you've already enabled SSH which is for advanced users). That was the final straw. I lasted about a week with this router. The feature sets are what makes this router attractive which is why I've always bought Asus routers. This one made me switch to TP-link. You loose a little on features but gain a lot in reliability. No more constant reboots. No more having to reset your router. Best Buy should really pull the RT-BE92U router from their store until Asus fixes it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User278802,
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if you are experiencing drop connections. The firmware update for this laptop model works without problem, ensure that you successfully update the firmware. To resolve the connection issue, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Additionally, check if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI-6E or WIFI-7, check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Cpu usage, Firmware
Constant reboots. Bad firmware.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router has good potential but unfortunately it seems to have major firmware issues causing it to reboot constantly. I was hoping the most recent firmware update would fix it but it did not. Even with nothing plugged in the CPU and RAM usage is really high and eventually the router reboots. I would avoid this for now until Asus releases a fix.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JetRocket11,
We're sorry to hear that the router is constantly rebooting, and we apologize for the inconvenience this may have caused you. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] Router restarts automatically on a regular or irregular basis - https://www.asus.com/support/faq/1050723/
Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We needed a new one and bought from Best Buy before so we went to check prices and this one was on sale and the person working there was very helpful
I would recommend this to a friend