Customer Ratings & Reviews

LouieREAL,

Thank you for your feedback; we sincerely regret that the issues described in it were encountered.

With regard to the incorrect system configuration, we have looked into the matter and it appears that due to human error, the label that was printed for shipping your system to you, was mistakenly put onto the incorrect box, resulting in you receiving an entirely different system than ordered/intended.

We very humbly apologize for the mistake, and though this was a rare occurrence, are already looking into ways we can adjust our processes, to help prevent similar incidents in future.

As to the system crashing, there are a variety of reasons this might have occurred when playing Resident Evil 2, ranging from a driver or game setting conflict, an intermittent hardware issue, or even that particular game having an issue with one or more specific hardware or O/S settings.

Regardless of the cause, please know that our Support Team is always more than happy to assist in diagnosing, and remedying any issue encountered by one of our products. We stand behind our systems with a 1 year parts, lifetime labor warranty, along with free lifetime technical support.

In checking our support logs, we don't find record of contact from you, but had you reached out to us, we would have gladly corrected the mis-shipped system situation, and addressed any other concerns you may have had.

Thank you again, and once more we offer our very sincerest of apologies, and hope that perhaps you will give us another opportunity in the future, to provide you with the positive experience enjoyed by the vast majority of our customers!

JosephG,

Thank you for choosing CLX - we're glad you're so pleased!

We just wanted to mention that if you decide to increase the system memory beyond the original 16GB, you can do so with ease and confidence. Not only do we not use any proprietary parts, but modifying the configuration will -not- void the warranty or free lifetime technical support we at CLX provide.

Should you ever have any questions or need any assistance regarding the system, please do not hesitate to contact our Friendly Support Team, toll-free at 855.490.2569.

Thank you again!