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Customer Ratings & Reviews

Your price for this item is $919.98
The comparable value price is $1,149.99

Customer reviews

Rating 4.7 out of 5 stars with 939 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 939 reviews
  • Rated 4 out of 5 stars

    John Doolan

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! The computer is working fine and I happy with my choice and the outcome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works good fir price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for 600$ irignal price was 1300$ cane in good condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell Inspiron touch screen computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to switch from my old Dell to this fantastic new computer. Very pleased,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop it is good condition and great service response from best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open box is best all around

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition, seemed like brand new product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Seems slow, and runs burning lava hot.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was supposed to replace an old Asus Zenbook, which I loved. This thing runs burning lava hot, and has never seemed fast. At this moment I'm just using a web browser and my laptop is 129 degrees despite having open air under the vents. I can't imagine a computer would be this bad in 2025. I regret this purchase for sure.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice Laptop/Pricie & one other short coming.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm realy not a cloud person. I do not like the ideal of paying to access something I've taken the time to created or searched for and saved. Sure it's free at the start, but once you need more space, that's when you'll start paying. On this machine M/S forces you to use the cloud. It can be by passed, it takes time to do so. The way M/S has it setup you should save your files on free standing device before you bypass the cloud or you will lose some files. I'll bet the file/files you lose will be one/ones you'll need. This is the only reason I gave the overall rating that I did. It's your time you should not pay for it as well.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello hbryant,

      Thank you for taking the time to leave us your review. We would like to thank you for purchasing your Dell Inspiron 16 2-in-1 Touch Laptop and we hope this product will serve you well. We sincerely apologize for the trouble you have encountered with the Software Subscription. Furthermore, we always strive to get better and reviews like yours help us develop products and services our customers love.

      If you are experiencing issues or have any concerns or questions, please do not hesitate to get in touch with Dell using the information provided below so that we can help you resolve the issue to your satisfaction and also assist you with the best recommendations.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 5 out of 5 stars

    Dell Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was very good at helping me decide which computer to get. And the service was very fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Dell Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Easy to setup. The store associate did a wonderful job assisting me at the time of purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for everything we needed, couldn't ask for one better, great price. Ordered on the 23rd of December and received on the 24th. Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell - Inspiron

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop meets my needs. Had a few problems. Had to take the laptop several times to Geek Squad to fix the bugs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell laptop computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do so appreciate your excellent service and patience guiding me for the right choice of computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great laptop. Got it for my wife so she can do her arts and crafts. No complaints.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Much to get used to

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Miss my 10 key keyboard. Much to get used to. Some software did not get transferred over so will have to buy new. New system is very different and it os taking me time to locate things - like email etc.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. A change from my last computer but fairly seamless transition.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dell inspiron 16 , 2 in 1

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is fine with good storage but gets heated too much with little usage and while charging the fans will produce more noise, dell should work on batterries , web cam quality and cooling fan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Dell laptop and I have not had any issues with either one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice affordable laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice affordable laptop for college student. Good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter's school and she loves it. Working like a champ for the past year without any issues. Incredible quality for the value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to use and perfect for my needs. I only wish this model offered a larger monitor size.

    I would recommend this to a friend
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