Customer Ratings & Reviews

Ordering my Dell - Inspiron through Best Buy has been the most HORRIBLE experience that I ever had. Not only did I not have the laptop for the youths in DC for their Substance Use/Misuse Training Prevention for the class instructors, but I spent an enormous amount of time (hours/12 calls over an hour each to research and update and reorder) calling, emailing, and communicating with Best Buy. I purchased the Total Best Buy Membership just to avoid circumstances like this one. The confusion of the support staff despite the hours of time spent reviewing and updating information is simply unacceptable. Now I am being told that my order was cancelled. I could have purchased a second one but did not out of fear that I would never receive a refund. I was told that a refund was not an option.

Not good for gaming. Unique design. User preference. Do research on cpu and igcu. Doing this will let you know that comps for you creativity, gaming, multiple tasking.

Its open box item mentioned excelent condition. But we got a damaged broken laptop. Also it has issues im installing os seems like there heardware isuues too. Finally i returned this item on next day

This is a heavy very solid laptop. It is very fast and has a beautiful screen. Normally I would say the weight was a negative but I like to lay in bed and type and am appreciating the fact it does not move or shift. Very stable. It feels very quick, quicker than a similarly configured ASUS machine actually. The keys have a rubbery feel as opposed to plastic. I find it very pleasant to type on. A keypad in this size would have been nice but I like the big speakers as a trade-off. The sound is very good and loud. If you're looking for a solid desktop replacement, this is it.

Purchased a laptop. There is an issue with videos. It is random. When it happens the screen has nothing but wavy lines. Followed all the troubleshooting steps, but, nothing has fixed it. Laptop is a piece of crap.

After all these years, Dell is still putting out amazing computers and setting the bar for what laptops should be! I cant even count how many Dell laptops I have owned over the years, and they have always been very solid, quality, well-built machines. This laptop is no different. Out of the box you will see this is a quality machine. It has a good weight to it (some may think it’s a little on the heavier side) but I think its on par considering it’s a 16” laptop. I believe the spec sheet says its 4.8 pounds. In the box you just get the basics, the laptop, power cable, and some minor documentation and that’s it. When you start up the laptop you’ll see the advantage of the fast processor and 1TB SSD. This thing boots up in a matter of seconds. You’ll have to go through the usual Windows setup before you can use the laptop. Once you're finished with that, you’ll see that Dell doesn’t include too much bloatware. That’s one thing I always loved about Dell. They usually keep it pretty simple and only include the essentials and a few trials of things like Office and Antivirus programs. The display is very nice looking, sad that its only 1920 X 1200 FHD+, I would have liked to see a slightly higher resolution for the price point, but for most people, it will be fine. The keyboard Dell uses in their laptops always has a good feel to them and I find it very easy to type quickly on them. As always, it is also backlit so its great for working at night or in dimly-lit spaces. The ins and outs should be enough for most people. On one side there are 2 USB-C ports (that are also used for charging), one regular USB port and a full-size HDMI port. On the other side is a SD card reader, headphone jack, and a second regular USB port. Getting into the performance, this has an Intel Core 7 Series 1 processor with 16GB of Ram, a 1TB SSD drive and Intel Arc graphics. I use mine mainly for browsing the web, checking emails, watching streaming movies as well as for more work-oriented stuff like Photoshop, Illustrator, and video editing with Premiere. One of my main hobbies is flying my drone. I love that there is a SD card slot so I can easily transfer my videos to the large hard drive and that there is plenty of power for me to easily be able to edit my footage and get it uploaded to YouTube. I also regularly use Photoshop to edit photos as well and this machine can easily handle editing of very large files without any hiccups. For fun I also installed some games on this to se how the gaming performance would be. It’s acceptable, but this is far from a gaming machine. But for keeping yourself occupied on the road, it will definitely be able to do that! I also love that this is a 2 in 1 machine so it can be completely folded in half and used as a tablet. I have always loved having this feature on a laptop because its just 1 less gadget you have to haul around with you. I found the battery life to be great on this laptop. As always, it depends heavily on what you are using it for and the CPU load and your settings, but I found this to be as good or even slightly better than most laptops in this spec range. I think this would be great as a daily laptop. It can easily handle most office tasks and is great for kicking back at home and watching videos or doing other fun productivity work. As I always say, you can’t go wrong with a Dell. They are solid machines built with quality parts that perform great! Definitely check this out if you are in the market for a new laptop.

Dell Inspiron 16 2-in-1, 7640 Laptop is a nice upgrade from my most recent Dell Inspiron 7000! I have a few Dell computers/laptops and this one did not disappoint. Intel Core Ultra 7 processor, Windows 11, 1 TB storage, 16GB memory, with 16” display. It comes with 30-day Trial offer for Microsoft Office, 4.8lbs, 4 speakers, Dolby Atmos Core and Waves MaxxAudio Pro, Integrated FHD Webcam and digital microphone, Intel Wi-Fi 6E, Bluetooth wireless card and a 90Wh Battery (battery life up to 15 hrs), power cable, and a little paper with QR code and warranty paper included. Out of the very well packaged box this is an Ice Blue 2-in-1 Laptop that is a little on the heavy side – but very sturdy! This is replacing (working with) my other 2019 Dell 2-in1 and I am very pleased so far! The laptop booted up very quickly as I just followed along, made my selections and was on my way! It had a semi charged battery that lasted for a while before I had to recharge. After selecting my network, it checked and installed updates – again quickly. I linked my printers and phone to the new Dell and imported some data from my 2019 Dell easily. I am not really a gamer aside from Solitaire and some word games so probably won’t take full advantage of all gaming capabilities of this computer. I do, however, do my work, documents, web searches etc. from this and it is a very capable laptop. I have had no issues, battery performance is great, the laptop stays pretty cool for the hours I am on it, and it wakes right up when I open it. The audio is very good with the side speakers on the keyboard area; however, I am sad that the speakers take up so much of the keyboard area and did not allow for the number pad on the right side… tough to get used to no number pad/calculator option. This has probably been my biggest challenge – getting used to the finger positioning of the keyboard. On that topic, the keyboard keys are a bigger size and comfortable to use and I like the backlit keyboard. This comes with a Windows Copilot Key that kind of gives you an AI assistant which is helpful finding you answers and solutions! It also has 2 thunderbolt USB-C ports (very useful for me to link my Samsung phone cord to) and also the laptop charging cord, 2 USB A ports on either side, an HDMI port, an audio jack and my favorite is the SD card reader! The 2-in-1 hinge feature is strong and very useful when watching a movie or showing a slide show. The colors are vibrant and easy on the eye. All in all, this is a very nice, capable, upgraded Dell computer/laptop that has a competitive price point and I think is a great product by Dell.

I am totally impressed with this 2:1 laptop. A computer that can replace my standard desktop, and be used as a Tablet/Tv. It does everything that a notebook that weighs only half its weight can do short of "windows hello" camera recognition software and enough needed ports to cover most desktop users' requirements. 1920 by 2000 Hd+ display for watching TV or evaluating widescreen photographs & movies, built in microphone, two USB-a and USB-C ports (one usable for charging), audio plug, SD card reader, wifi AX, 16g memory, HDMI out and the laptop access for upgrading memory Wi-Fi cards & other peripherals of laptop compatibility This core I7, 16 thread laptop sports a single cpu speed of 4.5 gigahertz according to my estimates, it states it reaches 4.8 but it's still stronger than my 2009 home-made desktop, which I've overclocked, SSD based, modified Windows 10 with all the bloatware crippled or removed. This machine runs with all the bloatware of windows 11 including negligible features that aren't even necessary to be running in the background. The sheer power of this machine is finally worthy of meeting my 2009 needs and then some. It is both a reasonable portable tablet as well as full blown laptop and in many people's circumstances an easy replacement for your average desktop. No one needs the power that I push my computers to doing stocks, checking, auctions sifting through social media using a homegrown AI, downloading TV shows and removing commercials and uploading them back to my DVR to watch television in peace without all the nonsense. I thought for certain I have to wait another five years minimum to get a desktop that can replace my last desktop but apparently this laptop does all that and offers a capacity to be a portable TV and cover almost all my client needs so if my business returns this guy can be the center of it My photo enthusiast will love it my, gaming people, social media people will have plenty of overkill with podcast capability, my web creating people will love it in my excel and other developers will find it exceptional. At my age most of my clients are seniors or senior pluses. The intelligence interface and the outstanding Dell support will actually come in extremely useful, even with the bloated windows os.

I’ve had other Dell laptops at home over the years, and my company provides a Dell for work. Every one of them has been a great workhorse. So far, this 16” Inspiron is my favorite. It’s a little bigger and heavier than some, but it’s still quite portable and fits easily in my backpack. The large, beautiful screen is completely worth the extra size and weight in my opinion. I also have a portable monitor that I carry with me that’s just slightly smaller than the laptop. But with that addition, I have a fully functional home office setup with plenty of screen real-estate wherever I go. The battery life has been great so far, although most of the time I use it while plugged in. The built-in speakers sound really good and are plenty loud when you need to turn up the volume. The keyboard isn’t anything special, but I found it to be easy to use. The track pad space is pretty large, so I did find myself accidentally touching it sometimes while typing. Most of the time I have a Bluetooth mouse connected, though, so I just updated the Windows settings to disable the touchpad when a mouse is connected. It comes with all the ports I’ve needed so far. There are two USB-C Thunderbolt ports on the left side. That lets me plug in power, and also connect my external monitor with both power and the video output in the same USB-C cable. It has a USB-A port and a regular HDMI port on the left side. Then on the right side, there’s another USB-A port, headphone jack, and an SD card reader slot. I have only one nitpicky complaint about the laptop, and that’s how the screen/lid is hinged. When it’s sitting flat and you open the screen up to a good viewing angle, it lifts the back of the laptop off the surface slightly. It doesn’t really cause any problem, but it just felt weird until I got used to it. Actually, maybe it’s even a good thing for improving air flow underneath for cooling. At the end of the day, though, I love everything else about this laptop and highly recommend it.

Come with no charger and contacted customer care many times with no actual response

terrible computer , it is so slow and terrible customer service from Best Buy I would never buy another item from Best Buys again

It last 6 days before it started having problems. The morning of the 8th day it was totally dead.

The first Dell Inspiron had internal Problems. Nolan, at Geek Squad desk, facilitated an exchange. He had all data copied to an external hard drive then transferred data from defective to new Inspiron.

This is a really great work /study computer. One thing I liked about it right off the bat is that the screen is nice and big. Because it is a touch screen, sometimes my big fat fingers have issues clicking the right buttons if the screen is too small. Its also decently powerful and can handle quite a bit in photoshop and elements. I was able to do quite a bit in both programs without running into any issues or feeling like the computer dragged too much. I did try to game on it a bit and it works fine for any web based games, lighter games like minecraft, as well as older games like StarCraft 2. Putting on newer stuff worked too, but the image settings were a bit lower. That’s to be expected since it doesn’t have the best graphics chips in it. I wouldn’t use this for a full on gaming computer, but if you took it to college and wanted to do some light gaming on it, it would work great. The speakers were a bit disappointing as I expected a bit better from the specs. Its still really pretty good and clear, but the max volume wasn’t as loud as I expected. Since I use headphones most of the time, this isn’t a big deal. Install was also surprisingly easy. I’ve been really annoyed recently with the bloatware and required user accounts just to get your computer running. This still had all of that, but it felt like it didn’t try so hard to prevent you from skipping or working around it. I do really like the fingerprint scanner, since for work or school the computer is getting closed and logged into a lot and its just so much faster and easier. It also hast the built in webcam cover so you can be sure that even if something happened and your camera gets turned on by accident, you know it won’t show anything embarrassing. This is a real must have for me to send with a college kid who may have a one bedroom apartment where they change clothes in view of the computer. I did notice that it takes quite a bit more power than I expected. The charger is 100w USBc Charger while other standard USBc chargers I have are 60w. In fact my stand alone higher watt USBc charging station is only 90w since that was enough for nearly every laptop that had charging by USBc. Most other laptops I have that need more than 90w have a non-USB charger. If you plug in anything less than 100w into it, even if you have nearly full power, this computer will do the stupid Dell “we’re slowing everything down to protect you and your computer, but really we’re trying to force you to buy our genuine more expensive replacement charger” scam. Its annoying, but it will actually charge off of a 90w or 60w charger. So if you don’t need the power or speed you can just run it and let it slow charge while plugged into a lower watt charger, or in if you really need the speed you can let it charge at a slow rate until you have enough to work for a while, then you can unplug it and run at full speed off battery power, rinse and repeat as necessary. Annoying, but still not as bad as a lighting port. It did work fine with my dell docking station, even though it is older and designed for lower powered UCBc laptops, but I think technically the power block for the station is 120w so if you have a dock you should be ok with it even if its a bit older. Overall this is a great college or work computer. I would recommend this for pretty much anyone but someone looking for a serious gaming machine.

This laptop has already failed in less than a month.

Your Geek Squad told us that the QuickBooks program we purchased was about to be used without internet. Turns out they lied and no one from your company will do anything about it. Rotten service

The Inspiron 16” 2-in-1 Touch Laptop with the Intel Core Ultra 7 Processor with 16GB and 1TB SSD is the latest release from Dell. **Disclaimer: This is my third 3rd Dell laptop since 2019, so they have grown on me. After transferring and loading my programs and getting the settings to my own personal preference, here's what I think: Very impressed with the speed of this laptop. Once you start the laptop, you're on the main page in about 20 seconds and all programs are fully loaded. The key placement on the keyboard are in the best spot. Normally, I have to adjust my typing on a new keyboard, but no typos while typing on this laptop so far. The 16" touchscreen is the perfect size for being a home or business laptop. There are two thunderbolt USB-C ports, two USB-A ports (one on each side), one HDMI port, one SD card port and 3.5 headphone jack. The laptop also comes with Windows 11 and McAfee anti-virus preloaded. Once connected to the Wi-fi, the laptop loads pages very quickly. No issues with connection so far. What impresses the most so far is the battery life. I intentionally left it unplugged overnight and the battery held a good charge and was nowhere near being depleted. This laptop isn't meant for hard core gamers, but it's perfect for browsing, watching videos, typing papers and playing music. This laptop is highly recommended.

At home, or in the office, most people will never push the Dell - Inspiron 16 7640 hard enough to demonstrate the full power it has available. With a respectable (but not “Gaming Fast) 16” FHD touch display with Webcam, it’s certainly capable of running Engineering or Architectural Design Programs like SolidWorks or Revit. This computer will give you years of use. If the Feature details below are too technical, you can just be sure they are VERY impressive especially for a Laptop. Features: - Core Ultra 7 155H CPU - 16” Touch Display with Intel ARC Graphics, Built-in microphone, and Web-cam - Flexible Hinge allows the screen and keypad to be bent backwards so the 7640 can be used like a flat tablet, or the screen can be propped up securely on a surface like an airplane tray. - 16 Gb of Dual Channel, DDR5 6400MHz RAM (soldered in place, therefore not expandable) - 1TB M.2 PCIe 4.0 NVMe Solid State Drive (very compact, very fast, relatively cool running), (can be replaced by up to a 2 TB drive) - Wireless AX+ Bluetooth - 1 SD Card Reader Slot - 2 USB 3.2 Gen1 Type-A Ports - 1 Thunderbolt 4 Port (with DisplayPort Alt Mode and Power Delivery) - 1 HDMI 1.4 Port - Charges through a standard USB 3 port rather than a proprietary dedicated port. - Backlit Keyboard. PROS: - The NVMe hard drive gives fast bootup and transition speeds between programs. Its 1 TB size can be doubled with a screw-driver by most DIY users. - The Backwards-Bending hinge makes the Dell 7640 good for small sales presentations or training sessions. - The touchscreen makes it a good tablet-device too. - Considering its power, it’s thin and light. CONS: - RAM is not upgradable. - Because I travel on business a lot, I turn the laptop on when I have even a short time to do some work between flights. For some reason Dell chose on this 7640 not to include a camera good enough to enable Windows-Hello facial recognition. This means that instead of coming to life as soon as you open the laptop and show it your face, you have to go through the tedious manual password typing startup or fumbling for the fingerprint reader. - To save battery on my other laptops, I like the option of being able to hit the function keys to turn the screen fully dark when I have to take a short break. For some reason, the Dell designers decided to only let you adjust the screen dimmer, but never fully off. Conclusion: Again, this laptop is not designed for AAA gaming performance, but if you just type emails and cruise the internet, or work with graphic applications like SolidWorks Engineering, Revit or Photoshop that don’t require blazing response times, then this one deserves your serious consideration.

I have this model of lapto a month ago and I love it has almost everything very good sharp screen is fast the keyboard is very comfortable and soft and is very well positioned in the center the trackpad is great that helps for gestures its construction is good very happy with this purchase

I've been using this 2 in 1 laptop for the past week and it is a great everyday computer. It's got a nice, sleek look with the metal chassis that shows as silver in most light, but you get a glance of ice blue at different angles. It's pretty cool and makes the computer feel more premium. The speaker grills border the sides of the keyboard and produce decent sound considering the size and limitations. Screen size is exactly what I wanted to replace a 6+yr old 17" 2 in 1. Anytime you get above 15" screens, weight starts to become more of a factor. For a 16" laptop, this Dell is relatively light weight, which is impressive considering the metal body. The screen is crisp and works well in any light. In my use the computer never got excessively hot or loud from fans running. It has 2 USB C; 2 USB A; 1 HDMI; 1 SD card slot and a headphone jack. The charging cable is USB C, so be aware that one of the 2 ports will be needed for power during longer sessions. Overall, the only thing I wish this laptop had is a full number keypad. If the speakers were placed elsewhere, I think there's enough room for it. Otherwise, this is a really nice option for work, school or casual users who just want to do basic email, watch videos, run MS Office, or surf the web.