Customer Ratings & Reviews

Too large to move in a larger home with several stories. It received neg reviews

This a great product my wife loves it teally easy to use and does a great job.

Love this. Bought for my mom and dad so they do not have to worry about vacuuming and mopping every week.

Stay away, does a poor job cleaning, gets lost consistently and has random false brush errors

Very good machine makes my wife happy. Cleans very good.

Love it. Perfect for our outside shenanigans. I only wish it had a handle and wheels.

I have owned at least 6 robot sweepers and a couple of robot mops. This one is the best one I have owned. It maps the house quickly and then runs its course without any breakdowns. Very little maintenance is required.

Great cleaner robot.. save me time and do a amazing job..

I live the square look. It gets in the corners better. Is not as loud as the others.

Does everything really well, 5xs better than first generation vacuums

I had the x1 the last couple of years. It was amazing. I got this x2 a couple of weeks ago. It is the worst robot vac ever. It constantly gets stuck. Also sometimes it starts mopping the carpet. I thought with the AI it would get better. It doesn’t.

Not worth for the price, x2 not good for edge, compared last version.

Very disappointed with this vacuum. Worked well for a few months besides getting caught on the end of rugs just about every time it ran. Now the unit is completely unusable. We leave its stations start for 2 mins and go back to the base with no error code. Ecovac customer service tried to say it was a charging error (even tho it had full battery) and wanted us to ship it back for repair. After some more research found out this is not uncommon with this model and no solid fix to the issue. Spent a lot of money on a robot that just does circles and doesn’t clean. I would not recommend anyone purchase this robot!

This is one of the best robot vacuums I've ever owned and I've owned three of them it's a great job of avoiding circles even when we put up the Christmas tree I knew exactly where the Christmas tree was even after we rearranged the furniture and can you finish without any issues will definitely recommend it to anyone that wants a vacuuming and mopping Robot vacuum

Always gets stuck. Mop pad falls off and one will not spin

Great mopvac robot with easy use and clean instructions

PROS - Vacuuming and mopping performance is top tier - App is fully featured with a ton of options (see app section below) - Robot auto-empty work great even with clumps of dog hair CONS - Navigational efficiency and mop lifting scenario detection needs work - Cable and object avoidance is average - Rubber brush works better with dog hair, but still gets tangled BOTTOM LINE The Ecovacs X2 OMNI is a new take for their flagship robot vacuum/mop with a new shape, lidar system, and updated dock. Vacuuming performance and suction is among the best that I have seen and the spinning mop pads make quick work of even dried on stains. The voice assistance and app are fully featured and intuitive with all the options you could want in terms of scheduling, modifying maps, and customizing cleaning. The dock is well designed with auto emptying dust bin, warm water mop cleaning, and warm air drying. However, the software for this robot in regard to how it navigates still needs work as it sometimes struggles to navigate around objects that have not moved from the initial mapping process and it often gets stuck in areas under chairs and tight spaces for several minutes. Path planning also seems random at times with the robot moving across the room multiple times for seemingly no reason. The mop lifting function sometimes does not trigger which causes the robot to mop your carpets, which can be disastrous. Day-to-day the current state of the robot software is adequate, but I hope that with future updates these issues are addressed. DESIGN The X2 OMNI at first glance might look like some of the early robot vacuum cleaners due to its flat top design and lack of what is now a pretty typical spinning lidar element. Don’t be fooled though, there is a ton of tech in this robot vacuum. Ecovacs has moved the lidar to a strip on the front left corner of the robot. This makes the robot shorter (3.74”) so that it can fit into tighter spaces to keep your house extra clean. This robot also has a new shape which is more square than circular. The benefit of this is that the robot can get closer to the wall edge and get into corners that are usually missed by other robots. Additionally, the robot is narrower which helps it get into locations that might be challenging for other robots. The robot being longer than it is wide does make for some weirdness when turning and I noticed some difficulties with it getting out of some locations. Taking of the top lid which has a nice faux metal finish, you can access the dust bin incase you need to clean it manually or replace the filter. The water tank is integrated and not user accessible. The robot has a bunch of other sensors as well. On the front bumper it has a camera and structured light sensor which it is calling it’s AIVI 3D system. The X2 OMNI also has 6 cliff sensors around the left front and right bottom edge of the robot along with an ultrasonic sensor for detecting the presence of carpet. The X2 Omni features a rubber roller brush that almost runs the full width of the robot – it also has a single edge brush for pushing debris into the roller. On the back, there are two spinning mop pads. The mop pads have some thickness to them which helps in cleaning. There are motors which raise and lower the mopping pad when the robot is on carpet. The detection of carpet works pretty well, but I noticed some moments along the edge of my rug where the mop pads would still be down and turning so there is definitely some optimization in software that needs to be done. The dock is full featured with clean and dirty water tanks, debris collecting bag, and cleaning/drying for your mop pads. When the robot returns to the station the mop pads spin while warm water is sprayed onto them. The channel from the onboard dust bin to the dock dust bag that the robot for the auto dirt/debris removal is large enough and I never noticed any situations where substantial debris was left in the dirt bin after the emptying process. This is my first robot with all these features in a station and so the dock does feel large, but I’m okay with the size because at this point I think making it smaller would impact the size of the water tanks and dust bag. PERFORMANCE Overall, the suction and mopping performance of the X2 OMNI is top notch. The side brush does a great job direction dust and debris into the roller and the rubber roller and high suction does a great job picking up anything in its path, however there are scenarios when the robot doesn’t get as close to the wall as it should leaving an un-vacuumed un-mopped sliver of floor. Overall, the navigation is good – but it does seem to get confused and trapped around some furniture and it can take awhile to find its way out. Additionally, in rooms with a large carpet in the middle that path planning is not as efficient as it could be, and a lot of cleaning time is wasted with the robot driving back and forth across the room. For mopping the spinning pads did a good job picking up both fresh and dried on stains after 1 or 2 passes. In especially dirty rooms I enable the S-path, where the robot will snake across a room which was very effective. I have two dogs and the rubber roller is a massive improvement over older designs, but due to the slack along the sides of the roller hair still manages to get tangled triggering a “main brush” error. It is less frequent, but it still does happen. APP AND VOICE The app and setup experience is excellent. After setting up the robot and connecting it to Wi-Fi you start with an initial mapping phase of your home. Based on the contents of rooms and what it detects it will automatically assign room names, but you can modify these if necessary. You can only pick preset names followed by the number of that particular type of room and this is so that they can easily setup voice commands for third party voice assistants. The mapping produces a 3D map with furniture that you can modify and switch around. It “discovered” a lot of my furniture, but I did add additional items. It’s important to include these because it will be important for Yiko commands with additional context like “vacuum under the desk in the bedroom”. With the map created and furniture placed you can start vacuuming and mopping. There are two directions you can take this: 1. The AI option that will keep track of how dirty a room is historically and adapt its cleaning preferences to fit that. 2. The manual option where you can select exactly what parameters you want. You can customize different scenarios where you specify what rooms should be clean and how so that you can quickly activate your most common ones. These are helpful to define so that you can easily reference them when scheduling jobs. When starting an ad-hoc job you can select rooms and even individual carpeted areas. Additionally, if there is a particular area that you want to target you can add a custom rectangle that you can move around and resize in addition to those aforementioned areas. Finally, for the dock there are many options to modify the auto-emptying frequency of the dust bin and how often the mops are cleaned. If you have dogs like me you can have the mops cleaned as often as every 10 minutes. Additionally, it provides options for deep cleaning the moping pads or washing them without hot water if you want something more energy efficient. Regarding Yiko, it works great and it’s a convenient way to initiate cleans without having to pull out my phone if I’m in the same room. It almost always gets exactly what I am saying, even if I don’t say it exactly how the command list says. It’s also great for when it’s running while you are home and you notice that maybe the floor needs another mopping pass. You can simply say: “mop the hallway again” and it will do it.

Did not clean the best. Like that is mop/vacuum...

perfect cleaning robot it does its job in a perfect way

I returned it, it got stuck every time it ran the first week. Never completed a cleaning. My Roomba J9 never gets stuck. Not worth the money until they get the bugs out. I have used robot vacuums years and this is by far the worst.