This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve only had this robot vacuum for a few days, so I can’t fully rate how well the mopping feature works yet. However, I have used the vacuuming function, and I really love how it performs. The robot creates the map on its own, but you also have the option to set specific zones if it happens to miss an area you want cleaned.
One of my favorite features is that you can choose exactly which room you want it to start in, and it offers multiple power levels. I can be working from home or even on the phone, and if I set it to a lower level, I can’t hear it at all. Even on the highest setting, it’s still quieter than my previous robot vacuum, which was a Roomba — although to be fair, my Roomba was about 14 years old when it finally stopped working. Still, the difference in noise level is impressive.
The only thing I’ve noticed so far is that for the mopping feature, Ecovacs recommends using their own brand of cleaning solution. I didn’t realize that beforehand, and the liquid doesn’t come included when you purchase the robot vacuum and mop. It would be helpful if this were made clearer during the purchase, or if they included a small sample so you can try it right away. It’s not a dealbreaker, but it’s something future buyers should be aware of.
What I can confidently give 5 out of 5 stars to is the customer service. I bought this robot at what I thought was a good price, and two days after it arrived, I noticed the price had dropped. I called customer service, provided the info they required — proof of purchase date, that it was within their eligible timeframe, and that I met their criteria — and they processed the price match with absolutely no issues. They completed it in less than 24 hours, and I really appreciated how smooth and easy the whole process was.
Overall, I’m very happy so far with this Ecovacs robot. The performance, customization options, low noise levels, and especially the excellent customer service make it a great experience. In about 30 days, I’ll try to post an update to share how the mopping feature is working for me.
