Customer Ratings & Reviews
- Model:
- ENVY Pro 6475
- SKU:
- 6421445
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are impressed with the Envy Pro 6475's ease of use and print quality. Many users highlighted the straightforward setup process and intuitive operation. Positive feedback also focused on the printer's ability to produce high-quality prints, particularly photographs. The automatic ink replacement feature was also favorably mentioned.
This summary was generated by AI based on customer reviews.
Computer printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer for a computer. Love the ink cartridge replacement program
I would recommend this to a friendGreat printer!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer works as expected, quick at printing!
I would recommend this to a friendNot Sure Yet
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it installed by Geek Squad on 2/3/22. Print copy is not what it should be. Will wait for first delivery of "instant ink" cartriges to see if it is merely bad ink. The paper extender does not "retreat" after printing. That does not seem right. I may have a bad machine.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has rendered prints of substandard quality, and that you believe part of the device’s paper processing system might be malfunctioning. I can certainly understand why that would leave you feeling trepidatious. I want to help you resolve this situation, so I’ll provide some resources and information aimed at making that happen.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c06543527
If print quality does not improve – and for more input on the paper extender issue – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Terrible printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible printer. Doesn't work half the time. Doesn't light up or connect to the wifi. I've had nothing but problems with it since i bought it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has performed so unreliably for you. Your reaction comes as no surprise, considering you’ve dealt with frequent connectivity issues since you’ve had the device. I want to help you remedy this problem, so I’ll provide some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. If other difficulties are in play, on the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning problems. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
NO LANDLINE FAXED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sent it back. It did not receive faxed other than possibly on line. IT was a VERY LIMITED printer.
No, I would not recommend this to a friend- Pros mentioned:Print quality
Printer, Dr. Barb Keller ???
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does a good job printing photographs. Like the auto ink replacement. Only thing that would make it better is redoing the controls and having guide or manual that is clearer.
I would recommend this to a friend - Pros mentioned:Print quality
hp envy pro 6475
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the ink for this printer is a deal I recommend to everyone also recommend instant ink also
I would recommend this to a friend
