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what a pile of crap!Posted
I installed everything per their directions - and had big issues. Contacted them and had a response from an "expert" telling me to do everything I'd already done "and this will take care of the problem." Printer is on a network - and I eventually got it to run SIMPLE jobs - sometimes. The scanner only works thru its own USB port. The power cord tends to come loose. When I try to troubleshoot using their system, it tells me to make sure it's connected via a USB cable - and that it doesn't work for network printers. I go way back with Epson, to MX-100 days, but their 21st century products ought to have a warning sheet. Had good performance from Canon, HP, and others - but I don't know whether to slam the printer, the "help" support, or both. As noted, don't buy this unless you want a tech challenge on a frequent basis.
No, I would not recommend this to a friend
Hi, we are sorry to hear that we have not yet been able to resolve this issue. Our Epson Advanced Support Team would like to hear from you and can be reached Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT at 1-800-241-5794. Thank you for your patience. Kind Regards, Marina – The Epson Team.
This is my first experience using an Epson printer. So far I liked it very much. It is easy to set up. Installation was a breeze. I liked how you can use it with a USB cable(Not included) or with WiFi. I found the WiFi print set up was very easy. It prints very quietly. The overall size is nice. It isn't very bulky so it saves space on a shelf or desk. It offers an SD card slot or USB slot for when wanting to print pictures. The printer installation software also offers a feature that allows you to connect your phone or tablet to quick printing. I liked that the inks are individual. So you can replace the colors you need. It also offers a photo black. The printer comes with everything you need to set it up in the box. It also has a hibernation mode so it shuts down after 10 minutes. The display screen is a decent size as are the function buttons on the front of the printer. It has a clamshell design so you will need to open it to add paper and to pull out the paper catch print tray. It offers 2 print trays. One for photos which can be sized for the photo paper you are using and the second tray is for legal paper or standard printer paper. The only cons I have found so far are the cord being a bit short and the way the paper catch tray is set up. Nothing too major you will need to lift the faceplate to pull out the catch tray but again nothing too annoying. All in all the printer has fit my needs. This is a review for the Epson Expression Premium XP-6000 Small-in-One Printer that I received free of charge to do a beta test and review.
I would recommend this to a friend