Customer Ratings & Reviews
- Model:
- C11CG97201
- SKU:
- 6347505
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers consistently note the Expression Premium XP-6100 Wireless All-In-One Inkjet Printer for its excellent print quality and ease of use. Many appreciate its compact size, reasonable price, straightforward setup, and wireless capabilities. However, some customers have expressed concerns about the paper tray design and reliability.
This summary was generated by AI based on customer reviews.
GREAT PRODUCT WAS FOR A GIFT- NOT INTERESTED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT PRODUCT I LOOK TO BEST BUY FOR ALL MY ITEMS
I would recommend this to a friendCompact
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my kids doing school from home. Not very easy to print from. Does what it says, but not easy to use.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Solange we're sorry for the disappointing experience you've encountered with your Epson printer. Your XP-6100 includes free technical support for the life of your product. Please give us the opportunity to assist you by calling our Epson Advanced Support Team. We can be reached at 1-800-241-5794; Hours: Monday – Friday, 6am – 8pm PT. We're here to help. Sincerely, Stephan – The Epson Team.
Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend- Cons mentioned:Reliability
Not a product that is customer focused
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This may be my last epson product. Restarts periodically due to unknown error and goes offline but also recently found out firmware update affects 3rd party ink cartridges, basically so they aren’t recognized. Non customer friendly product makes me turn to something else in future.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Scott, we apologize for the experience you encountered while trying to print with your XP-6100 printer. Epson periodically provides firmware updates to address security, performance, minor bug fixes and ensure your printer functions as designed. However, your Expression printer was designed to work only with genuine Epson ink cartridges; therefore, some updates may affect the functionality of third-party ink. Additionally, your Epson printer includes free lifetime technical support. Our Epson Support Team would like to hear more about the issue you are experiencing with the printer going offline periodically. Please reach the Advanced Support Team at (562) 276-4382; Hours: Monday - Friday 7 am - 4 pm PT. We look forward to your call. Regards, Sam - The Epson Team.
Not compatible w Apple MacBook Air
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After it was hooked up to my Apple Mac Air, the technician said it will not scan because it was not compatible. This printer also uses about 4 ink cartridges. I disconnected this printer & sent it back to B.Buy. Don’t waste your money on this printer
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about the disappointing experience you had experienced with the XP-6100 printer. Epson considers all feedback to improve the performance and quality of our products. If we can help you with anything else, you can reach our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Hopefully, we can assist you with a future product.
Sincerely, Sam - The Epson Team.
Not the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels cheap. I push on the buttons and it just feels very cheap and will break on me
No, I would not recommend this to a friendSenior Citizen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like the Epson XP-6100, but it took 5 hours to set it up and then kept trying to install Firmware updates and failed 18 times. Kept telling me my router did not exist. Now it quit printing and used print check and said not compatible with my internet wi-fi connection and the router and to contact my IP provider which is Allo. Allo said it was non of the above, but the printer and most likely the area where I was set up. Sure the router has to be in living room as that is where Allo installed and my laptop and printer are in bedroom and only 750 sq ft living space. Come on. Very dissatisfied and going back to Best Buy. I could not recommend this to anyone. I even powered off the printer and turned it back on, but then it would not power itself back up.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello NebraskaGal, we're very sorry for the trouble that you had encountered during the initial setup. Your Expression Premium XP-6100 printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please allow us to assist by contact our support team by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20XP-6100; Hours: Monday - Friday, 7 am - 4 pm PT. We hope to hear from you soon. Kind Regards, Bobby D. - The Epson Team.
Epson Photo Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color quality is not good, much to bright although sometimes it comes out alright
I would recommend this to a friendBrand response from Epson
Posted .Hello EpsonPhotoPrinter, we're sorry to hear about your XP-6100 printer not printing properly. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson provides useful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-6100/s/SPT_C11CG97201#questions. Additionally, your Expression printer includes free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
- Cons mentioned:Reliability
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This broke after 1.5 months. I made them send me a new replacement, such broke as soon as i installed it. I am arguing with them now about giving me a refund. I refuse to have another piece of trash.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Totoro, we're sorry to hear about the disappointing experience you had with your XP-6100 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. If you need further assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
ok printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like the print out, does take a few minutes to print. Have to keep connecting to devices.
I would recommend this to a friendBrand response from Epson
Posted .Hello AJIrwin, thank you for sharing your experience with the XP-4100 printer. If you would like assistance, Epson provides useful information to help troubleshoot most problems with network connectivity in the FAQs at www.epson.com/s/SPT_C11CG33201#faq-8796127635532. You can also call our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Otherwise, we pass along your feedback to the relevant departments to help improve the performance and quality of our products. Sincerely, Bobby D. - The Epson Team.
Printee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for what I needed it for. Doesn’t work on older computers though
I would recommend this to a friendBrand response from Epson
Posted .Hello Kris, thank you for your feedback on the Epson XP-6100 printer. We'll forward this information to the departments as we're always looking to improve our future products. Your Expression printer also includes free lifetime technical support for the life of the product. If you ever need assistance, please reach out to our support team directly at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Once again, thank you. Sincerely, Sam - The Epson Team.
Display Screen broke out of place
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was super excited to receive my printer for work during this pandemic. The delivery was quick but once I took out the printer from the box, I plugged everything in, and as soon as I lifted the front panel to extended the tray, the Display Screen literally broke out of place inside the panel. It’s not like I could get in there to put it back in place since it’s behind the protective screen. I was so disappointed. Now I have to figure out how to return the product.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Inkfliction, we're sorry to hear you're having trouble with the Epson XP-6100 so soon after delivery. Please visit www.BestBuy.com for more information on their return policy. If you need further assistance, please call our Advanced Support Team directly at 1-800-241-5794; Hours: Monday - Friday, 7 am - 4 pm (PT). Sincerely, Bobby D. - The Epson Team.
Epson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace ink cartridge within 3 weeks and they are very expensive.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, thank you for sharing your experience with the Epson XP-6100. We value your feedback, and we'll forward this information to the relevant product team for review. Additionally, your Expression Premium printer includes free lifetime technical support, and we may be able to optimize your print settings for more efficient ink consumption. If you would like further assistance, our support team can be reached by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20XP-6100; Hours: Monday - Friday, 7 am - 4 pm PT. Once again, thank you. Kind Regards, Bobby - The Epson Team.
Nothing special
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s fine. The ink always drys out and it seems like you constantly have to replace it, but that’s inkjet in general. It is annoying to not be able to print black and white if Cyan or Yellow ink is out. The UI is ok. Connectivity is there 60-80% of the time (my in-home internet is stable, so it isn’t that)
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Blackbea, thank you for your feedback. You can continue to print temporarily with black ink when a color ink cartridge has been expended. For more information, refer to the FAQ at www.epson.com/faq/SPT_C11CG97201~faq-00007e5-xp6100. Your Epson XP-6100 also comes with free lifetime technical support, so if you need further assistance, our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. We value your business, and we're here to help. Kind Regards, Bobby D. - The Epson Team.
NOT A ALL IN ONE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is listed as a all-in-one printer however it is not at all in one. The printer does not have fax capabilities which would make it an all-in-one printer. Bad advertising and this is the second printer I had to return because they have them listed as all-in-one when they're truly not. Do better Best Buy
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear Valued Customer, thank you for taking the time to write a review on the Epson XP-6100. Your feedback is important, and we'll forward it to the appropriate product teams for review. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382, Monday - Friday, 7 am - 4 pm PT; or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20XP-6100. Once again, thank you. Regards, Bobby D. - The Epson Team.
Doesn’t Live Up to the Hype
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The description said it printed quality color photos and did it quickly. It’s not true.
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear 1Vol4Life, we are sorry to hear that you are disappointed with your Epson printer. We're here to help and would like to hear more about the issues you're experiencing with the XP-6100. Please reach out to our support team at (562)276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT.
Sincerely,
Bobby — The Epson Team
Very poor performance
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap actually. Never printed correctly from the beginning. Company replaced and that one was no better. Spent over an hour troubleshooting with their tech people and they said the printer was working as it should. I replaced it recently with a Canon and love that one so far.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Mary, we sincerely apologize for the disappointing experience that you had encountered with the XP-6100 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. We'll forward this information to the relevant department for review. If we can help you with anything else, our Advanced Support Team can be reached directly at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby - The Epson Team.
Espín printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer. It’s not the best but not the worst either. Does what it says.
I would recommend this to a friendBrand response from Epson
Posted .Hi Lisa, we greatly appreciate your feedback. Your Epson XP-6100 comes with a 1-year Limited Warranty and free lifetime technical support. If you ever need assistance, our support team can be reached at (562) 276-4382; Hours: Monday - Friday, 8 am - 4 pm PT. Additionally, Epson provides useful information, including FAQs and user manuals, on the product support sit at www.epson.com/support/xp6100. We'll ensure your feedback is sent to the appropriate product teams for review. Kind Regards, Bobby D. - The Epson Team.
Enemy #1
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has been my enemy #1, since it entered my home. Setting up the wireless was time consuming and confusing. It was not compatible with my Chromebook - other than saving to Google Drive - but I couldn't print from the computer. You could print about 10 color pages or photos before one or more of the color ink cartridges were empty - and if one cartridge is empty you can't print anything at all - even black and white (although it asks you if you want to print in black and white). I had already decided to write a review and then today, after buying yet another full set of cartridges, the cyan just decided to not work at all; I tried cleaning everything, taking it out and putting it back in, nothing makes it work. There are much better printers for minimally more money - spend it!!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello BestBuysBuddy, we understand your frustration, and we're here to help. Your Expression Premium XP-6100 includes a 1-year Limited Warranty and free lifetime technical support. Epson provides an FAQ at www.epson.com/faq/SPT_C11CG97201~faq-00007e5-xp6100 on how to print temporarily with black ink when a color ink cartridge has been expended. Additionally, our support team can optimize your print settings for more efficient ink consumption and can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby - The Epson Team.
- Pros mentioned:Print quality
Printer is ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would not be the printer to buy. It is hard to start up. It's copy & scanning functions work well. The only issue I have & that is my fault. I should of bought a printer with a document loader due to the amount of papers I am scanning.
No, I would not recommend this to a friend