Customer Ratings & Reviews
- Model:
- C11CG97201
- SKU:
- 6347505
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers consistently note the Expression Premium XP-6100 Wireless All-In-One Inkjet Printer for its excellent print quality and ease of use. Many appreciate its compact size, reasonable price, straightforward setup, and wireless capabilities. However, some customers have expressed concerns about the paper tray design and reliability.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with this. Print and scan functions aren't an improvement from my old HP. It's what used to be a $100 printer for a higher price.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Barb, we appreciate your feedback on the XP-6100 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-6100/s/SPT_C11CG97201#questions questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance. Sincerely, Tony - The Epson Team
Never Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I literally had the printer for 25 days and started receiving an error message after using it three times. I was no longer able to connect to my network. When I took it back to Best Buy they would not do anything. I called Epson who tried to troubleshoot over the phone. Could not get the printer to work and luckily for the warranty I was being sent a new one. Worst customer service from Best Buy ever!!!!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Tonya, thank you for taking the time to write this review. We're so sorry for the issues that you had encountered with the XP-6100 printer. Your printer comes with a 1-year limited warranty and free lifetime tech support. If you need further assistance, our support team can be reached by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Once again, thank you. Sam - The Epson Team.
- Cons mentioned:Reliability
Doesn't work.. returning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for one week then stopped. Scanner never worked. Installed software multiple times and nothing worked. Epson customer service is non-existent.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Njrife, we are sorry to hear that you are having issues with the scanner. Your XP-6100 includes a 1-year Limited Warranty, plus free technical support for the life of your product. Our Advanced Support Team would be happy to help and can be reached at 1-800-241-5794; Hours: Monday - Friday, 7 am - 4 pm (PT). Regards, Bobby D. - The Epson Team.
Wireless printer that's not so simple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this All-In-One printer to use with my laptop. I wasn't happy with the purchase because of the difficulty connecting, difficulty downloading the drivers, and the difficulty scanning.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Jake, we're sorry to hear you're having trouble with your Epson printer. Your XP-6100 includes a 1-year Limited Warranty, plus free technical support for the life of your product. Our Epson Support Team would like to hear about the setup issues that you're experiencing and can be reached at (562) 276-4382. Hours: Monday - Friday 7 am - 4 pm PT. We look forward to your call. Regards, Bobby D. - The Epson Team.
Lrosado
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far is good, i had small problem when i tried connecting my WIFI but after that things are running smoothly.
I would recommend this to a friendBuy HP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t keep it connected. To wifi or our devices. Really just a pain to operate overall.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible always says out of paper and it's not. Only used a few months. Really not worth the hassle would never buy again
No, I would not recommend this to a friendGarbage
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could this this piece of garbage no stars I would. Don’t bother with it. Constantly needing firmware updates and you have to clean the print head every. Single. Time. You use it. It won’t print if it needs an update, so if you’re in a hurry you are out of luck.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality, Size
Beginner Friendly and Compact!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always been geared toward purchasing a Epson printer as that is all i have owned and used in the past. This printer is small but does just about anything, which is why I love it so much. The set up was quite easy and self explanatory( took maybe 15 minutes). If there is something unclear on the directions, when getting to that step on the printer there are more in depth( slideshow) instructions. Moving on to the printer itself. It scans, mobile prints, copies, prints good quality photos and more. All while printing relatively quiet. As I stated before the printer is quite compact, expanding on that a little bit, in order to print the trays must be pulled out, something that could later be discrete and pushed back in when not in use. For some this may be tedious or inconvenient, but this works for me. This is definitely something I would recommend for those who are looking for something small, due to limited space, but also want all the amenities of a regular sized computer. “This is a review for the Epson Expression Premium XP-6100 Small-in-One Printer that I received free of charge to do a beta test and review.”
I would recommend this to a friend Ink not Last Longer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer ink won't last long and I don't recommend buying this product.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello gatech, we apologize for your disappointing experience with the XP-6100 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-6100/s/SPT_C11CG97201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Had to return it as it never worked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried so many times to get this machine to work, always unsuccessfully. I was on the phone, at length, with Epson’s tech person. I was patient with him; he was patient with me; but no results were achieved. I ended up returning the machine to Best Buy.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Displayname, we're sorry to hear you weren't satisfied with your XP-6100 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Hopefully, we can assist you with a future product. Sincerely, Sam - The Epson Team.
Epson XP-6100
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen for input commands for printing, copying, and scanning directly from the printer broke after 3 weeks. Never did work very well, it appeared crooked from the start. Completely quit working after 3 weeks and by then I was unable to return.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello KJoh, we're sorry to hear about your disappointing experience with the XP-6100 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson provides useful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-6100/s/SPT_C11CG97201#questions. Additionally, your Expression printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need assistance. Sincerely, Sam - The Epson Team.
Printer doesnt print - no technical help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer to help my kids during the pandemic. The printer comes with printing cartridges. The printer goes through the motion of printing but no ink actually hits the paper. I opened a help ticket with epson and they were no help. I will be returning it and I am very frustrated with the product. I would suggest against purchasing it.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Cassadi44, we sincerely apologize for the disappointing experience that you had encountered with our support. We'll forward your feedback to the appropriate product team for review. Please give us another chance to help by calling our Advanced Support Team directly at 1-800-241-5794; Hours: Monday - Friday, 7 am - 4 pm (PT). We appreciate your time and hope to hear from you soon. Kind Regards, Bobby D. - The Epson Team.
God Forsaken Terrible Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overly complex, and manuals are inadequate. Very picky feeding documents. I have a strong IT background and this printer gave me headaches.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Bobos7, thank you for sharing your experience with the Epson XP-6100. We appreciate your feedback and will ensure it's forwarded to the appropriate product teams for review. If you ever need assistance again, your Expression printer includes free lifetime technical support and our Advanced Support Team can be reached directly at 1-800-241-5794; Hours: Monday - Friday, 7 am - 5 pm (PT). We value your business, and we're here to help. Kind Regards, Bobby D. - The Epson Team.
Epson PRINTER INSTALL FAILURE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Epson printer; I was assured by sales person that this printer would be much easier to install than my last printer and it would even suggest uninstalling the software of that old printer--BUT After SEVERAL hours trying to print from computer and phone, with disc provided searching web for Firmware - followed by getting pop-ups with ads on my computer, finally gave up and RETURNED the printer.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're very sorry for the issues that you had experienced during the initial setup of the XP-6100 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Hopefully, we can assist you with a future product. Sincerely, Bobby - The Epson Team.
Not easy to connect and use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like, so I am returning the product. Could not set-up even with help from Epson. Thay said machine defective.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Rich, we're sorry to hear about the setup issues you had encountered with the Epson XP-6100. We'll forward your feedback to the appropriate product teams for review. If we can help you with anything else, please contact Epson Support by phone at (562) 276-4382, Monday - Friday, 7 am - 4 pm PT; or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20XP-6100. Hopefully, we can assist you with a future product. Sincerely, Bobby D. - The Epson Team.
Slow and Useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slowest printer I have ever owned and I constantly have to fight with it to get it to print. It gives an error message every time I try to print something.
No, I would not recommend this to a friendShould have bought a Canon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this printer. It would not complete set-up. The “Load Paper” step, the third step in the set-up sequence was as far as I got. Every time the printer tried to create a test page, the paper jammed. I was using new paper, plain 20lb. After an hour and getting a message to call tech support, I put everything back in the box for a return. Will never try Epson again!!!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello NotPleased, we're very sorry for the paper feed issues that you had experienced during the initial setup of the Expression Home XP-4100. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Hopefully, we can assist you with a future product. Sincerely, Bobby - The Epson Team.
Printer challenged
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer failed shortly after purchase and failed to print even after all new cartridges were installed
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Printerchallenged, we're very sorry for the trouble that you've encountered. The Expression Premium XP-6100 is backed by a 1-year Limited Warranty and includes free technical support for the life of the product. Please give us a chance to assist by contacting our support team by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20XP-6100; Hours: Monday - Friday, 7 am - 4 pm PT. Sincerely, Bobby - The Epson Team.
- Cons mentioned:Reliability
Low quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad printer needs ot of service even if you don't use it that much
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Low00, we apologize for the disappointing experience you’re having with your Epson XP-6100. Performing regular maintenance, such as a daily nozzle check, could greatly reduce the need for print head cleaning. Our Epson Support Team can also help you customize your print settings for more efficient ink consumption. If you need further assistance, your product includes free lifetime tech support and you can call us at (562) 276-4382 between 7 am - 4 pm PT, Monday - Friday. Regards, Bobby - The Epson Team.