Customer Ratings & Reviews

This is probably the least productive air conditioning unit I’ve ever used in my entire life, will not even cool a small room. Do not make the same mistake I did. I assumed Frigidaire would be experts on cooling ... not this time.

This unit lacks power and over heats. Will cool a bathroom sized room but that is it. I recommend not to get the Best Buy warranty as it is too expensive and terms change when you decide to use it.

did not meet my expectations did not fit took up to much floor space

It was a good air conditioner but after a little over a year and a half it gave out and wouldn’t connect WiFi wise, had to return it.

Portable a/c s don’t cool as well as a window unit. This one doesn’t cool the room down at all. Just get a window unit.

I wanted this air conditioner but was worried given all of the negative reviews; however, the Wirecutter gave it a decent review, so I decided to go for it. First off, getting the window exhaust in the window is, well, a breeze. Unlike a lot of portable exhaust systems, this one is not a flimsy piece of plastic -- it is a housing that fits easily and stays solid under the window weight. There are two things I do not like about the exhaust system: the solid part of the hose sticks way out of the unit, making it difficult to tuck into the corner of a room; and, the connections to the unit and the window port are not as snug as they should be. The unit itself runs quietly and has cooled down the space quickly; I'd say it's comparable to others in that regard. Finally, the "smart" features are not the worst, but could be better. I was able to get it connected to my wifi with only one small hiccup. The connection to Google assistant is ridiculous and will probably prove to be useless, as you have to say "Hey Google, talk to Frigidaire" and then wait while the Frigidaire app reads off a 50 word-long spiel about what and how you can ask it before letting you actually say what you want to do. Hopefully they will make a proper Works With Google Assistant integration in the future. Aesthetically it looks like a cross between R2D2 and a trashcan, but it's a lot smaller than the box it comes in, thankfully.

Beyond looking nice, there is nothing good about this unit. Of most importance, read the first bullet point: - Unit must be as close to window as possible to work at all. If the hose is stretched out at all, it dissipates so much heat that the temperature actually began to rise. Once I put it completely compacted against the window, the cloth wrapping bundled up and started to actually insulate the heat for exiting the window. So unless you are ok with the unit <24 inches from your window, it won't work for you. - Cannot cool more than a 200 sqft area. As soon as I walked 10 feet away from the unit, the room was back to normal temperature. I think a large part of this is due to the fans being pointed almost directly upward. I thought the air would circulate, but it never seemed to. - LOUD. Loudest air conditioner I've ever owned (I know other reviews say otherwise, so maybe I just got unlucky.) - Air really isn't that cold to begin with. If I put my hand in front of my old 8000 btu air conditioner, it feels like it could get frostbitten within a few minutes. This barely feels cold and I doubt I'd ever have to pull my hand away.

For a 12000 btu unit this ac is worthless. the only good function is the wifi. i ran it for 6 hr and the temp guage is still at 87 the current temp outside is 96. the air comming out it is not even cold, it cool and hasnt improved since, i drained the built up waster and it made no difference...i really expected way more from this ac... my friends 10000 btu Insignia for a 450 sq keeps her entire upstairs cool. this unit is a complete waste of money unless the fix the cooling issue. it quite and pretty thats the only thing it has to offer

Seams to be a nice unit haven't been able to use it much yet. The spec sheets says it is 12.6 inches wide. Nope that is not correct unless you measure the top, the bottom is a little biger than 15 inches. So if you have a tight space like i do beware of the error.

Works great and keeps everything cool! Easy app for functionality

For the low, low, price of almost $600, you, too, can have a room that's hotter than outside. It's currently 75 degrees outside and this swell AC managed to cool my room down to a ripe 80 degrees. I shudder to think what it will do when it gets to 90 degrees. I matched all of the specifications to my room size, accounted for things like mini fridge and other heat-emitting devices and spoke to the Best Buy person who said it should work great. Not only did I pay way more money for an ineffective product, since I was talked into going with the bigger one that was "more effective" than the ones $300 cheaper, but it also takes up an absurd amount of space and doesn't come with wheels, as was incorrectly stated by a rep on these reviews. What's even more super, is that since it's so heavy, the packaging and styrofoam were so damaged when it was shipped, there was no way to get it back into the packaging to return. So now I'm out $600 (and the useless $72 warranty) for a product that *maybe* makes it 5 degrees cooler than it is without it. I'm sweating as I write this review. Absolutely do not buy this product. Buy another "portable" AC that's cheaper and equally ineffective if you have to. If you have a regular window (mine is two inches from the building next door so I couldn't put in a regular AC), just get a regular window AC. They are 100x more effective.

For the price, you'd expect it to work right off the bat. 1. The window piece was not long enough for my window. 2. The foam wasn't even the length of the window piece so expect air to get in/out OR PURCHASE EXTRA THINGS TO MAKE THIS WORK. 3. There are gaps EVERYWERE. Nothing fit flush so I felt like heat was coming in. 4. I had it on all day yesterday in a dark room, no people, minimal furniture (less than 300 sq ft) set to 72 and it didn't get below 82. 5. Not to mention the GREAT help of the Frigidaire support. Took them half an hour to tell me they "Couldn't locate the part" I was looking for. So they suggested I BUY A DIFFERENT WINDOW PIECE.

Avoid purchasing this unit says it cools 550 square feet doesn’t get close to that. Only cools a small area and the moment you walk a couple feet away it’s warm. I really don’t suggest this product unless you are using it for a small room. Really don’t recommend. Will be returning.

Ugh! There is nothing cool about this air conditioner. I have owned portable air conditioners before and this by far the worst. It does not do what was made to do - make the room cooler.