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Overall Customer Rating

93%of customers recommend this product.

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Customer Ratings & Reviews

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    • Brand Response

      GarminProductExpert 

      March 10, 2016

      Thank you so much for your five star review, Gary! We're thrilled to hear that you're enjoying the various features of your vívosmart HR. If you have any suggestions to improve your experience with the Garmin Connect Mobile application, please feel free to submit them directly to our innovation experts via the Ideas Portal (j.mp/GRMNIdeas). For all other inquiries, Garmin Customer Care would be happy to assist you and can be reached on our Support page (www.garmin.com/support). We appreciate your feedback! (KS) Garmin

    • Brand Response

      GarminProductExpert 

      April 4, 2016

      Thank you for your feedback! We're thrilled to hear that you're happy overall with your vívosmart HR, but wanted to take a moment to address some of the concerns raised within your review. We're sorry to hear about your concern with the wristband size. As mentioned, there are two sizes for the vívosmart HR. We recommend using the vívosmart HR sizing guide to help with deciding which size would fit best: http://www8.garmin.com/fitness/pdfs/vivosmartHR-band-sizing-guide.pdf

      With regard to your sync troubles, there are a few troubleshooting suggestions that I'd like to make that may fix this issue and prevent it from reoccurring.

      1. Please ensure that the Garmin Connect Mobile app is up to date. If "auto updates" are enabled on your phone, you may already be up to date. If not, you can check the Google Play Store to see a list of app updates that are available, if any.
      2. Please ensure that your vívosmart HR has the latest firmware installed. We recommend using a computer to update the device via Garmin Express (http://software.garmin.com/en-US/express.html).
      3. Please ensure that you're following the pairing instructions as listed below. (Please note: Your vívosmart HR will not function properly if paired directly through the Bluetooth settings on your phone. It must be paired within the Garmin Connect Mobile app.)

      Pairing Instructions: http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={a84ed9c0-92f9-11e5-4cfe-000000000000}&kbName=garmin

      Once your vívosmart HR and the Garmin Connect Mobile app are updated and the devices are paired, they should sync properly. If you continue to experience issues, Garmin Customer Care would be happy to offer additional troubleshooting assistance and can be reached using the contact information listed on our Support page (http://www.garmin.com/us/support/). If you'd like us to implement a screen lock feature, please feel free to suggest that we do so using the Garmin Ideas Portal (http://www8.garmin.com/contactUs/ideas/). Ideas sent to us through this portal are read by Garmin innovation experts for future consideration.

      Again, thank you so much for taking the time to write your review! (KS) Garmin