Customer Ratings & Reviews
- Model:
- GCST16S1WSS
- SKU:
- 10863216
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Broke in 3 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 3 months. Sounded like an impending thunderstorm was occurring inside the microwave.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're truly sorry to hear you're having trouble with your microwave making an odd noise. We can understand how this would be frustrating, and we apologize for the inconvenience. If you haven't already, please reach out to our Bodewell service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed). We're confident our service team will be happy to assist you further.
Rattling noise
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This seemed like a nice microwave at first, but after a couple if weeks, it started to make a rattling noise. We think it may be a fan inside.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave your review and choosing GE Appliances for your purchase. There will be some noise from the fan on this unit. We do suggest though that if you are hearing more of a concerning noise that you take advantage of your warranty by calling our service team at the phone number 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.
Garbage Product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! Since covid GE has been putting the cheapest parts in these microwaves and things are getting worse and worse. The switches inside go out very quickly after opening the box and now GE put in some kind of door locking mechanism that is goes out very quickly. I installed it 3 days ago and it already messed up. GE products are becoming trash. SAVE YOUR MONEY AND TRY A DIFFERENT BRAND!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your feedback. We encourage you to reach out to Best Buy directly for assistance with this issue that you're experiencing with your microwave by calling: 1-800-433-5887. If Best Buy is unable to assist, we recommend you take advantage of the one year limited warranty by calling us at: 1-800 432-2737. We hope you allow us to work hard to earn your trust again in the future. -Don@GEAppliances
waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave stopped heating after 2 months and it cant be returned
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If your microwave runs but is not heating, there could be one of many components that is not working properly. Please make sure the “Timer” function was not inadvertently used. Also check to ensure the door is closed securely; open the door and close it firmly. This confirms the engagement of the door's safety mechanisms. -- If these suggestions do not solve the problem, we recommend following the warranty exchange instructions on page 15 of the Owner’s Manual. The Owner’s Manual can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances
Stopped working properly after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 9-5-2024 and on 12-12-2024 it stopped working properly. I had a bowl of soup that was cold from fridge in the microwave for 4 minutes and it was still stone cold. The top, botton, and sides were all cold. Up to that point it had worked fine but it only lasted 3 months.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you've had this issue with your new microwave. This isn't what we expect to hear and recommend that you take advantage of your warranty and reach out to us directly via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number.
Bad quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return after a month. Worked for about a week. Then I tried to use the potato button and it would say FOOD and never worked after that. What a waste of time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you sharing your experience with this microwave and we're sorry to hear that you had to return it. Your feedback will be passed along to the appropriate group. -Don@GEAppliances
PURCHASE OF MICROWAVE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two attempts were made for the installation of my wall microwave. November 21st to December 11th.
I would recommend this to a friendBrand response from GE Answers
Posted .We know difficulty having your microwave installed must be concerning. If you need to reach out to Best Buy about this installation concern, their customer service can be reached at 1 (888) 237-8289.
Overheats!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a month ago and it has overheated many times. Too bad Best Buy only gives 2 weeks for returns. Need to find another way as this product is crap.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .As a countertop model microwave, we recommend you provide a minimum of 3" of air clearance on each side and at the top as well as a minimum of 1" of clearance in the rear. If you continue to have concerns, please call 1-800-432-2737 to discuss your options under the manufacturer's warranty. - Vikki@GEAppliances
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of this microwave is sub par...POOR the plate would not even turn until I forced it & microwave material is not sturdy I would never buy it again & did not return it because I could not carry it! Food Settings not good missing a setting for a piece of bread etc!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that you are not happy with the quality of your microwave unit. We take your feedback seriously and will take share with our product team so they may take this into consideration moving forward as we are always looking for ways we can improve.
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this microwave and GE customer service was very dismissive regarding my issues.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your experience. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
- Pros mentioned:Overall performance
Good Mid-size Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t believe microwaves are only $200! Does everything we need.
I would recommend this to a friend - Pros mentioned:Overall performance
Time saver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great. I can set time as I want. Outlook is nice.
I would recommend this to a friend Add one inch to depth due to plug in
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for what i needed. Wish plug in was flat so microwave would slide back since my outlet is directly behind
I would recommend this to a friendGreat Microwave Oven for Cooking and Heating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I chose to buy a GE microwave oven because I really like the add-30-seconds button, and one-button cook feature for 1 to 6 minute cooking. This particular Microwave oven is large enough to cook or heat family-sized portions of all kinds of foods. I use Pyrex (or similar) pots to cook potatoes, vegetables, soup, casseroles, etc. I also use silicon baking pans to make souffles, bundt cakes, etc, in this microwave oven.
I would recommend this to a friendBrand response from GE Answers
Posted .We're thrilled to hear you're enjoying your ne microwave. This is a wonderful model that was designed for convenience. The Instant On Controls allow for one-touch instant operation, while the "Add 30 Seconds" Button increases cooking times with just one touch. We're confident this unit will continue to serve you well for years to come. - Julia@GEAppliances
Black stainless steel microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m pleased with this microwave. Runs great, quiet and the black stainless steel goes with all my appliances.
I would recommend this to a friend- Pros mentioned:Features
BUYER BEWARE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought these microwave in July of 2023. August 2024, it started to smell like rubber burning and smoking on the inside. Either stay away from this microwave or purchase the insurance. I liked this microwave due to its features. But, problems happening within a year is not good.
No, I would not recommend this to a friend microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave works well. Our only concern was that it had cooked on food from a prior use on the inside of the appliance.
I would recommend this to a friendBrand response from GE Answers
Posted .We encourage you to reach out to your dealer and make them aware of this situation. -Vikki@GEAppliances
NO POWER, BB EXTENDED WARRANTY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Date purchased: 5/24/24 location #156 Britton PKWY. 4y extended warranty. We took it to #156 Britton PKWY for repair. ANY TIME we have had a problem with something glitching out under the extended warranty offered by BB they gave been amazing. This is why i went to BB to buy the microwave. This time, they said we have to send it out to be fix¿ 3weeks wait time! The employee also told me to BUY a microwave and RETURN IT when mine is fixed. It was like it was no big deal. Makes ZERO sense to do that. I now know why they had a hole back wall of open box microwaves and other items. I used to love BB extended warranty, NOT ANYMORE!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry for the issues you've had and understand your concern. Your microwave is actually still covered under the manufacturer's warranty. If this was purchased in May 2024 the warranty doesn't end until May 2025. If you would like to use the manufactured one-year warranty, we recommend reaching out to Bodewell Service at 1-833-426-3393. Thank you! Joyce@GEAppliances
Don't Buy From Best Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a review of the microwave, it's a review of Best Buy. I ordered this microwave, but canceled the order the next day because I was able to repair my old one. I received a cancellation email, but two days later I received another email stating the order could not be canceled. When I checked the order online, it shows that the order was canceled. When I called customer service, they said the order could not be canceled because the microwave already shipped, yet its not supposed to arrive for another three days. Be careful when you order from Best Buy.
I would recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you had some trouble with your order. To discuss this further, please reach out to Best Buy directly, by calling your local store. - Julia@GEAppliances
Find Something Else - Thank Me Later
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this microwave 18 months ago. 2 days ago the clock started flickering and the microwave wouldn't work. I called GE Customer Service. They refused to send us a new microwave, but gave us a Certificate to use towards a new one. How can a microwave die after only 18 months?! Next time I'll purchase the extended warranty because I don't have faith the next one will be any better. My suggestion: DO NOT PURCHASE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your feedback. For any concerns, please contact the GE Appliances representative that you've been working with.
