Customer Ratings & Reviews
- Model:
- JVM7195RWSS
- SKU:
- 6587844
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 1.9 Cu. Ft. Over-the-Range Microwave as a good quality product that is easy to use. Many appreciate its perfect size, painless installation, and numerous features, while also noting its quiet operation and sleek design. However, some customers have expressed concerns about the door quality, light brightness, fan functionality, and keypad sensitivity. Overall, the microwave is well-received for its performance and value.
This summary was generated by AI based on customer reviews.
Great size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Live that I can get regular size plates in here &it Cooks so fast
I would recommend this to a friendDO NOT BUY!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute worst experience DO NOT BUY! This Microwave has stopped working three times since we purchased. We bought the extended warranty and the technicians seem mystified on how to fix. Customer service is terrible and will not allow us to return / replace until the technician indicates it is unrepairable. We have had issues with GE washer/ dryer, stove and now this microwave. Best Buy does not have the expertise or desire to provide support after the sale.
No, I would not recommend this to a friendQuality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color and GE is the best in my opinion.excited
I would recommend this to a friendGreat microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave with lot of functionalities. Value for money
I would recommend this to a friendIt works!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used everything yet but it heats things up thoroughly.
I would recommend this to a friendMacro Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new GE microwave. Steam cleaning is such a bonus
I would recommend this to a friend- Pros mentioned:Ease of use
Sleek!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great over the range microwave with sleek black stainless steel look. It has nice short cut buttons for easy cooking as well a higher power exhaust fan. I was able to install easily.
I would recommend this to a friend Mirowave is fine, but service was unacceptable!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has now been a month since I purchased an over the range microwave from Best Buy, with delivery, installation, and haul-away included, but I am in the process of scheduling my fourth appointment, and still do not have my microwave installed. I have also been required to pay 2 outside handymen to uninstall the old microwave, and then to remove a plate from the concrete wall, for a total of 5 appointments, and still no working microwave. I have been a Geek Squad member and now TotalTech member for years and have until now always been very satisfied with their service, but I find their current service unacceptable.
I would recommend this to a friendBest Value on the Internet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the price and quality of this item.
I would recommend this to a friendDifficult to install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to install by own. GE changed the supporters frames that hold. Got to remove the old ones and re-install. Best Buy helped a lot.
No, I would not recommend this to a friendBroke my Stove Installing the Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers broke the top of my stove when they installed the microwave. I did not notice the cracks (the top is black ceramic) until cooking that evening. They had to know they broke it, as they vacuumed and cleaned the stove top before leaving. I contacted Best Buy about it, but the most they would do is give me a $25 gift card. Which I found insulting and declined. I am not shopping at Best Buy anymore. Which is sad, because their customer service is great (in the store), and I like their prices and their products.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi MaryA, thanks for leaving a review. We're sorry to hear about the issues that you had with delivery. If you'd like, you're free to reach out to us via social media with the model number of your range. We'd like to help as best we can. We hope that this is helpful and that you're staying safe. Best wishes. -Michael@GEA
Quality is low.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap quality microwave. Not excited. Best Buy delivered very fast and thank you very much.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate the feedback and regret hearing you were not impressed with the quality of your microwave unit. We are always looking for ways to improve so appreciate you bringing this to our attention and will forward to our product team to review.
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average performance. It is not what I expected. Doesn’t heat up as my previous one. GE is manufacturing lower quality products
No, I would not recommend this to a friendExcellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a very neat and professional installation.
I would recommend this to a friendMicrowave Addition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave has been a good addition to ou home. It looks amazing in our kitchen.
I would recommend this to a friendA little upset with Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was originally supposed to be delivered February 21st, then delayed until March 7th. Now delayed until March 16, if it arrives by then, we'll see. If we had known it would have been a month to get it, we would have shopped elsewhere.
No, I would not recommend this to a friendMeh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks nice, does its job, but has a loud rattle in the fan.
No, I would not recommend this to a friendGE Microwave
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking product, Hope it last longer than the previous GE microwave which was more expensive & lasted only 2-1/2 years.
No, I would not recommend this to a friendToo noisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had no idea this new GEmicrowave would be so noisy when it’s running. We thought it would be quieter, like our own old GE microwave - which we had for about six years.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Great microwave, underwhelming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced 10 year old microwave from GE looks almost identical.
I would recommend this to a friend