Customer Ratings & Reviews
- Model:
- PVM9005EJES
- SKU:
- 4321118
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
Customers are saying
Customers often highlight the sleek appearance, ease of use, and overall design of the 2.1 Cu. Ft. Over-the-Range Microwave. Many appreciate its size, performance, quiet operation, and powerful features like sensor cooking and Chef Connect. However, some customers have expressed concerns about the door's sturdiness and the responsiveness of the control panel buttons.
This summary was generated by AI based on customer reviews.
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't got the microwave yet almost 2 months since ordered it.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to send us your review. For the best help, we recommend contacting our bestbuy.com customer service department at 1-888-237-8289, or call your local store. They can either answer your question or transfer you to your local store to answer your specific question. Sincerely- Dianna@GEA
Microwave trips Circuit Breaker after few months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Microwave PVM9005SJSS in May 2017. Since March 2019, this microwave keep tripping when door is opened or when any touch screen button is pressed. I do not recommend this microwave to anyone. This microwave has big flaw in the design or in some component and looks like GE never admitted or addressed this issue when uses posted reviews. I have seen two more reviews complaining the same.
No, I would not recommend this to a friendDon’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the microwave in dec. 2020. It has already broke. My husband can fix anything but can’t get the microwave to work. We payed $630 so it makes me sad we need to buy a new one already. Not happy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking out the Troubleshooting section on page 32 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. If those tips don’t help, please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances
$500 Piece of garbage from GE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As many other 1 star reviews says. An absolute piece of Garbage. Started having issues with the first year of purchase where it would trip the breaker box. After researching so much found out it was one of the switch. replaced and worked for some time then every time it gets disengaged in the middle of cooking the same switch keeps blowing. now it's completely dead as soon as i plug it in the socket. $500 Piece of garbage from GE. Do not buy this product it has a major design flaw.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for sharing your experience with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience this defective unit has caused you. We highly recommend scheduling service with a GEA technician so that they can investigate this situation further. You can schedule service by calling 1-800-432-2737. Thank you for being the best part of GE Appliances; we look forward to hearing from you. Kind regards – Matthew@GEA
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used microwave about 20 times and now it humms loudly. Found loose single screw that holds in the magnetron deflector vibrating. Was not tighten. Poor quality manufacturing. 2nd GE appliance l have owned and they aways have quality problems like this....can .. ..never buy GE....
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you are having this issue with your microwave. This is not what we expect to hear and apologize for your inconvenience. If you haven't already, please take advantage of your warranty by calling GE Consumer Service at 1-800-432-2737. We hope that you will give us a chance to earn back your trust and business.
Poor quality microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT buy this microwave. We’ve had it for 4 years and there’s no power to it anymore. Cost of diagnosing and fixing will be around 2/3 of the original purchasing price. They’re not built to last!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We hate to hear that your microwave is not operating properly after only four years of use. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
GE Profile - 2.1 Cu. Ft. Over-the-Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst microwave we have ever bought, we've had nothing but problems with it and Best Buy won't stand by the sales.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re so sorry for the trouble you’ve had with your microwave and can understand your disappointment. We’d like to take a closer look into this. Please reach us via our website, social media, or by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope to hear from you soon. -Gina@GEA
GE don't last this is my second GE oven in three y
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible quality, main power unit blew out only three years old
No, I would not recommend this to a friendvery bad you can use for one year only
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.fixed for tow times after one year use , then they recommend me to buy new one
No, I would not recommend this to a friendNot a good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I owned this microwave for just 23 months. Then the keypad stopped working, which meant the microwave stopped working. (Occasionally we could get it to start by slamming the door). The repairman said the repair would require replacing the door, at a cost of $414. So I decided to buy another microwave. I cannot believe I got less than two years out of a microwave with such good reviews. I guess the reviews are written shortly after purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We hate to hear that your microwave stopped operating properly just shy of the two-year mark and that you have had to replace it. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
Don't Buy ANY GE Products!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy any GE products! Was working good for a few years and just died! We take care of all of our appliances, but GE makes horrible products that you MUST get the warranty for!!!
No, I would not recommend this to a friend
