Customer Ratings & Reviews
- Model:
- PTD60EBPRDG
- SKU:
- 6472687
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer, as well as its ease of use, large capacity, and quiet operation. Many appreciate the dryer's aesthetic appeal, value for the price, convenient size, and design. However, some customers have expressed concerns about the door's sturdiness and the heating element.
This summary was generated by AI based on customer reviews.
Black spots tiles due to installation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer installation was not neatly done, black spots are on tiles
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about the trouble you had during installation. We encourage you to reach out to Best Buy directly, by calling our local store, to further discuss your experience. - Julia@GEAppliances
- Pros mentioned:Capacity
Overall, not satisfied.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Where do I start with this thing? I have not been satisfied with it other than the price we got it for. This unit is “efficiency” driven, that being said, prepare for 2, 3, maybe 4 dry cycles at times even when shutting that eco mode off. Don’t let the cubic footage fool you, it will take the larger load and it will fit it well, but you will have 2-3 hours of drying before your load is dry. If you choose to go this route and utilize the “efficiency” of this machine you are sure to have damp at best clothing, towels, etc. and yes just to ensure that you are ruling out the chance that my venting situation is not sufficient, it’s roughly 3’ of rigid piping, and 2 90s until it discharges outside.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to help out with your dryer taking too long to dry. The first place we suggest checking is the ductwork. You will want to make sure everything is properly connected and that no obstructions or blockages are present. Make sure the outside wall cap or damper is operating easily. You will also want to check and make sure that your dryer is completely level to the ground, this ensures proper tumbling and contact with the sensors. For more troubleshooting, we recommend viewing our support article titled "Dryer - Taking Too Long To Dry Clothes or Not Drying at All" over on our GE Appliances website.
- Cons mentioned:Heating element
It sucks.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked sort of ok for 15 months then stopped heating. Went through all the basic stuff by making sure the lint trap and vent were clear. No major blockages were found. That was yesterday. Today it’s back to not heating at all. A 90 minute timed cycle left my clothes still damp. It now takes 2-3 cycles to get my clothes dry. This is a huge problem because we are a household of 7 and now can’t do laundry. TL;DR spend your $1000 on something better.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If you have not already done so, we recommend you disconnect power to your dryer for 2-3 minutes to reset the electronics as well as the breakers. If you continue to have difficulties with the drying performance once power is restored, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service history, and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Pros mentioned:Capacity
Not happy at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer capacity was nice and big but unfortunately the dryer stop working only after a month. I didn’t purchase an additional warranty so I had to use the manufacture warranty to get it fixed. I wanted to purchase the matching washer but I didn’t think that’s a good idea. The only reason I gave 2 stars is because the size of the dryer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave us your review. We know how important it is to have a dryer you can rely on and we're confident that now that our technicians have repaired your unit, that it will work well for a long time to come! -Kacie@GEAppliances
Dryer seems to not always dry completely
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer seems to be inconsistent with actually determining the dryness level. This dryer has a setting for non-timed drying that allows you to select the dryness level so I assume it has a sensor or some type. Setting the level to the maximum you can almost never gives us completely dry loads. However, I can say that even using a timed dry of 60 minutes at the maximum heat seems to be inconsistent as well. The dryer is very hot when using the highest heat and we always keep the lint clean for each load so the only thing that I can think of is that the airflow is inadequate and perhaps there is something about the sensor that is off.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .On sensor dry models, it is important that the Dryer is level to ensure clothes are tumbling properly and making contact with the moisture sensors located in the lower, front of the Dryer. We also recommend checking your exhaust vent on the outside of your home to see if it could be blocked or clogged. If you don't see any issue, we recommend reaching out to Bodewell Service by calling 1-833-426-3393, M-F 8:00-8:00 EST.
- Cons mentioned:Door
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door is very clunky… Hard to open and close.. Clothes don’t seem to get completely dry.. Knobs and control switches Very user unfriendly.. I suggest you try another brand..
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you leaving your honest feedback with us about your dryer. We regret hearing that this model has not met your expectations and will share your thoughts on the door and knobs with our team for future consideration. We do encourage you to try the troubleshooting tips on page 12 of the use and care manual which can be found on the product page. If this does not fix the drying matter, please schedule service by calling 1-800-432-2737 so we can assist you further.
- Cons mentioned:Door
Not sure why rated so high
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall dryer seemed good. The app was a joke for the wifi in comparison to other brands. The door was made of really poor quality including the clip that you have to really pull or push to work. Returned it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave us with your feedback on your dryer and are so sorry it had to be returned due to the quality. We've made sure to let our dryer design team know so improvements can be made in the future. If there's anything we can do to earn your trust back, please let us know. We're here for you! -Chris@GEA
Not to impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t dry very good. I need the bestbuy repair to originally come fix the first one they resent a new one and now this one does not dry very good.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We truly want you to love your dryer and want to help! Please check to see if your ecoDry may be on. When the eDry button is pressed, cycle settings change to reduce the total energy consumption of the selected sensor cycle. If you continue to have concerns, please take advantage of your warranty and reach out to Bodewell Service at 1-833-426-3393. Thank you! Joyce@GEAppliances
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t dry on first try. Have to put in towels setting to get things dry
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you're having this issue with your dryer. We'd like to help! Your dryer has a feature called Eco Dry/eDry. Cycle times will change when eDry is selected. The eDry option will default to "on" for Cottons. For optimal drying times, turn eDry off. Energy savings will vary across loads and cycles. We also recommend making sure your outside venting isn't blocked with any lint or debris that should be cleaned out. If you continue to have issues, please take advantage of your warranty and reach out to Bodewell Service by calling 1-833-426-3393 between 8:00-8:00 EST. Joyce@GEAppliances
- Cons mentioned:Heating element
Not hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This drying does not get hot and I'm disappointed in this product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We sincerely apologize for the disappointment you've experienced with your dryer. It's disheartening to hear that the appliance is not performing up to expectations, particularly regarding its temperature. We strongly encourage you to try the troubleshooting tips on page 12 of the use and care manual on the product page. If these tips do not help, please contact our GE Appliances Consumer Service at 1-800-432-2737. Our technicians are always happy to help and we're always here if you have additional questions. -Kacie@GEAppliances
- Cons mentioned:Door
Loud, lint, door is horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud, lint gets everywhere, door is hard to open and close. Definitely wasn't how I thought it would be for the price it is.
No, I would not recommend this to a friend Maybe It’s This Particular Dryer Itself
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer looks amazing and has all the bells and whistles. Our primary issue is how long it takes to dry. It can sometimes go for 3 hours and the clothes will still be damp. Not very high efficiency.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If your dryer is not drying properly, please ensure the duct is clean, the lint filter is cleaned, and your loads are sorted and not overloaded. If this doesn't help, please schedule service by calling 833-426-3393. Our technicians would be happy to investigate further so you can enjoy every aspect of your unit!
- Cons mentioned:Door
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned dryer after it was delivered. The door is hard to open and very loud when you open it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, and thank you for leaving a review. We hate to hear you had trouble with the dryer door – that isn’t what we would expect, and we know this must have been frustrating to deal with. If you still had the dryer, we would have been happy to assist with this issue; our service department is available at 1-800-432-2737 and a technician would have been glad to examine the door. As you have returned it, we will certainly still send notice of your experience to our team for review. Going forward, we’ll do all we can to earn your trust in our brand, and we’re happy to help any time if you have any other concerns or questions. -Sarah@GEA
Does not dry well enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t dry well- have to run it over an hour each time
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you're having trouble with your dryer not drying your clothes properly, and we'd like to help improve your experience. Page 12 of the Use and Care Manual provides some troubleshooting tips in the "Clothes take too long to dry" section. Among other options, these tips suggest ensuring the lint filter is clean and turning off the "Eco Dry" cycle option. If the problem persists, please reach out to our Bodewell service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed), so one of our technicians can further investigate. The Use and Care Manual is located in the "From the Manufacture" section of this product page. - Julia@GEAppliances
Lack Of Communication
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only issue was that the product didn’t come with a power cord. When I order it online it never said that was extra. When I went in Best Buy to ask about it they told it doesn’t come with one. Wish it would have said that online.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for taking the time to share your experience. To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance. Kind regards. Lauren@GEAppliances
mrs
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not dry well have to run it 2-3 times to get a load completely dry
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To help with this situation, please follow the troubleshooting tips im the "Clothes take too long to dry" section on pg. 12 of the Owner's Manual. If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.
Not completely happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a bit disappointed in this dryer, because it does not always completely dry some clothes and towels in one cycle. It often requires additional drying time. We never had to do this with previous dryers.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there – We regret to hear that your dryer is taking longer to dry your clothes than anticipated. We share your disappointment in this matter. We encourage you to try the troubleshooting tips on page 12 of the use and care manual here: https://files.bbystatic.com/CUSbRj%2FFT1IneUQW56Rw4w%3D%3D/Owners%2BManual. If these tips do not work, please take advantage of your one-year warranty with us by calling our GE Consumer Service at 1-800-432-2737. Our technicians are always happy to help! You can always come back with additional questions. -Kacie@GEA
Dryer stopped heating
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped heating after 8 months. Back and forth calls between best buy and manufacturer to try to get it fixed while inside the warranty.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. We're confident our certified GE Appliances technician will provide the best solution possible. Thank you for your patience during this time, and we'll gladly share your feedback with our quality team for any necessary improvements. Warm regards. -Don@GEAppliances
Dryer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer does not dry well seems to take extra time from previous dryers I’ve had. I’ve only had it 6 months to the day and stopped drying completely so now waiting for techs to come out.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are sorry to hear that your dryer unit is not working properly and understand your disappointment. We apologize for any inconvenience this has caused. We are happy to hear you have service scheduled, as we are confident they will be able to get your unit working as it should for you. Please know that is not the quality we want for our customers and appreciate the feedback that we will send to our engineers and design team to help us improve in future builds. Let us know if you need anything else in the future. Sincerely-Dianna@GEA
Junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk junk junk junk junk junk junk junk junk junk junk
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If there are any specific details you'd like to share about your experience with your dryer, you can reach out to us directly and we'd be happy to review the situation further.