Customer Ratings & Reviews
- Model:
- GA02077-US
- SKU:
- 11201934
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Best Buy Suck! Stay away from them!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had difficulties connecting the camera to the WiFi. Once connected the camera would not record or show the videos live. We tried to return them before the return window closed and Best Buy told us we couldn’t return it in stores, even though the email we got said we could return it in stores. Now we spent money on useless cameras that are just sitting there.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Salga, thank you for your review. We're sorry to hear you aren’t enjoying your google nest cameras. We'd like to help resolve any questions or concerns you have about the device. Please contact us at the following link: https://support.google.com/googlenest/gethelp?hl=en
Google cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice video quality but they don’t notify google home hub if motion is detected. You only get notifications on your phone which is annoying.
No, I would not recommend this to a friendTerrible! DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. Doesn’t work with nest app. I wouldn’t complain about having to migrate to the google home app if not for the fact that it’s clunky and lacking most of the features we had in the nest app. Returned for refund.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Xjnine9fkof2, thanks for sharing your insights on Nest Cam (Battery). We´re sorry to hear about your disappointment on the Google Home app, and that you already returned it.
The new Nest Cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you already have some Nest cameras installed in your home, you may transfer them to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532
If you ever have a change of heart, you may reach out to our support team here: https://support.google.com/googlenest/gethelp
Just get wyze cam for $30
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way way way over priced. Just buy the wyze cam instead. They all do the same thing
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Mluu510! We appreciate your feedback on the Nest Cam (battery). We understand your concerns and it's important to consider your individual needs which are very affordable and decide for the right security camera. The Nest camera has advantages on features such as a wider field of view and better low -light performance. We'd like to change your mind and provide you with a more positive experience the next time you consider using any of our Google Nest devices. Our support team would love to answer any questions you may have by simply reaching out to us here: https://support.google.com/googlenest/gethelp
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally trashh products, they should bring the nest products back intead and improve them, prices were more justified for nest products, and also the google app is not even close to the nest app interference
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate your feedback. We're sorry to hear about your frustrating experience with Nest Cam (Battery) and the Google Home app.
We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
We’d like to learn more about your experience, and see how we can improve it. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp
Don’t buy if you have the old bear cams
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought directly from google. Easy to install but it took me hours to realize it doesn’t connect the the nest app. I HATE this camera and it borderline wants me to switch to a whole new system.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jennifer, thanks for sharing the details of your concerns for Nest Cam (Battery) with us. We apologize for any inconvenience you may be having with the connectivity issue for the Google Home app.
Here are some suggested troubleshooting steps you can try out:
- Check your Nest camera´s distance to the router or access point.
- Restart your Nest Cam (Battery). Locate the reset button on the back of the camera. Press and hold for 5 seconds. Your camera will restart, and the status light will be steady, solid white.
- Restart your router.
- Check for interference. Almost every network is subject to wireless interference which can cause problems when connecting your camera to the Nest app. Check for any wireless interference that may be caused by thick walls and floors, competing Wi-Fi networks, from other electronics in your home.
- Check the settings on your Wi-Fi router or access point. Some settings on your router or access point could be causing a problem with the connection. High firewall security or parental controls can block communication with Nest servers.
We'd like to help you further. If you will allow us, please contact any of our support specialists here: https://support.google.com/googlenest/gethelp
BIG REJECT on these. Shame on Google!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please forgive me BestBuy as I didn't buy these from you. But I do purchase a lot of things from BestBuy which is a store I love. I have been a big fan of the NEST cams for the last 3 years. I have 5 of them. I was super excited to see what new improvements the scientists had come up with in the new 2021 cams. I ordered 2 of them and started to use them... OMG these are terrible terrible terrible I returned them both after about 4 days. I won't type up the long list of problems as so many other people have outlined them but let me say SHAME SHAME SHAME on Google for releasing this very inferior products. There are a big step backwards in my opinion.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MartyGadget, thanks for giving us your insights on the new Nest Cam (Batter). It's unfortunate to hear that you already returned them.
If you ever reconsider using Nest Cam (Battery) again in the future, we'd be happy to hear more about your experience and see how we can provide you with a better experience. Please feel free to contact our support team for your support needs here: https://support.google.com/googlenest/gethelp
Beware you will need to sign up to the service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you don’t sign up to the service after 3 months it will only keep the last 3 hours of recording erasing all others not even a nights worth. Considering they cost on the higher end that seems ridiculous.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi RonG, thanks for taking the time to share your feedback about Nest Cam (battery). We’re sorry to hear about your disappointment after the free Nest Aware subscription ended.
Nest Aware subscription provides more value for your money with its features. Aside from 30 days of Video History and 24/7 continuous recording, you have access to clips and time lapses and even customizing your own activity zones. The best thing about this subscription is that it will include all your Google Nest devices under one subscription unlike before where you have to pay a monthly subscription for each device.
Your feedback is important to us and your satisfaction is what drives us in improving our products and services. If you need help, you can always reach out to our support team here: https://support.google.com/googlenest/gethelp
Worthless without expensive Nest Aware sub
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be aware that this camera is practically useless without a Nest Aware or Nest Aware Plus subscription. For the expensive price, this is ridiculous. Just get Eufy cameras for free local storage for same or less price.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JasonBB, thanks for sharing what you think about the Nest Cam (battery), and we’re sorry to hear that it’s not ideal for you.
There's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. If you want to go back and view recorded video, you can view events up to 3 hours in the past. However, you’ll need a Nest Aware subscription to record video, receive advanced notifications, to get extra features and to view videos saved in the cloud. Nest Aware is a paid subscription service you can use with your Nest products to help keep you informed about important events at your home. With a Nest Aware subscription, your Nest camera stores video securely to the Nest cloud so you can access it anytime, anywhere. Check what you can get with the Nest Aware subscription, here’s the link: https://support.google.com/googlenest/answer/9233159
Your feedback is important to us, and we’re always here to help. You can contact us anytime for any support concerns or questions using this link: https://support.google.com/googlenest/gethelp
Not weather resistant
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This camera worked great in the sunshine or rain for the past 2 years that I used it until recently after a big storm a lot of condensation appeared inside the camera and now you can barely see anything.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Bruce, thanks for taking the time to share your feedback with us about your Nest Cam, and we’re sorry to learn that a lot of condensation appeared inside that affects the camera view. We believe this review is meant for another camera model since the Nest Cam (Battery) was just released a few months ago. Still, we’d like to help you the best way possible. We suggest stop using the camera and get in touch with our specialists for further assistance, here: https://support.google.com/googlenest/gethelp
Cannot access recordings
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras are constantly reporting “video not available yet; check back later”. I recently have had a tremendous need to access two videos that are not available because of this. This need is to show evidence in court. These cameras and/or software cannot be trusted to record video. I am praying Google will come through and help me retrieve these videos.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JJ01. Thanks for sharing your feedback on Nest Doorbell (wired, 2nd gen). We’re sorry to hear that your experience is below your preference and needs. We’d like an opportunity to help you with your concern. We encourage you to visit us anytime so we can investigate why your doorbell is behaving differently, here: https://support.google.com/googlenest/gethelp
Great cameras but horrible to setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing wkth the features they pack but setting them up has to be one of the most difficult things I’ve had to setup
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, dbojo. We’re thankful for your feedback and we’re glad that you like the features of the Nest Cam (battery). We’re sorry to hear that the setup was a difficult experience for you. We appreciate all your efforts to make them work. If you find yourself in need to set up another Nest Cam in the future, this link with installation video might be helpful: https://support.google.com/googlenest/answer/10919314
We hope you’re getting all the benefits out of the Nest Cam features. And if you run into any concerns with using the cameras effectively, don’t hesitate to let us know here so we can help: https://support.google.com/googlenest/gethelp
Outdoor camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy and simple to install. Good quality and picture .
I would recommend this to a friendWhy Discontinue Nest IQ??????
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why Did NEST discontinue the Nest IQ Camera??? That is and was the best camera that I liked, I have 2 and wanted to get another one, but I cannot.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Erik, thanks for sharing your concern about the Nest Cam IQ Camera. We understand that you are a long time Nest cam user like you have come to enjoy our products. However, we´re introducing a newer line of Nest cameras with newer features that you might like and enjoy. Please keep a close watch as Nest Cam (Indoor, Wired) and Nest Cam with floodlight will be available soon. In the meantime, our support team would be happy to answer any questions you may have about our products, if you can reach out to us here: https://support.google.com/googlenest/gethelp
Nest cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These replaced Arlo cameras that stopped working. Nest cameras only save running 3 hours of video which was not disclosed to us and is useless. Not getting any answers either. Our own research leads us to believe we need a subscription to get any useful save time. Should have been disclosed at time of sale.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, YvonneS. We apologize for any confusion you may have experienced regarding whether your Nest Cam (battery) requires an active subscription or not.
Adding the Nest Aware subscription unleashes the full features of your Nest Cam (battery) and provides excellent value for your money. With Nest Aware, you can enjoy unified payment for all your Google Nest cameras in your home. This subscription unlocks 24/7 video recording options, Intelligent Alerts, Activity Zones, and the ability to create and share clips. Moreover, Nest's advanced algorithm constantly works to send you more intelligent motion and sound alerts around the clock. These alerts are more accurate and focused on the events that truly matter, making them more helpful in keeping you informed. To discover more about the awesome features of your Nest Cam (battery) with Nest Aware, check out this link: https://support.google.com/googlenest/answer/9546397
We would gladly entertain any questions you have about your Nest Cam (battery) and the Nest Aware subscription. Simply use this link to reach out to our support team: https://support.google.com/googlenest/gethelp
Do Not Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy. Google as had two updates that have ruined the quality of the Google Nest Cameras. Google has run Nest into the ground sibce they bought them out. Getting rid of Nest secure and raising prices for Nest Aware was it for me. Horrible customer service.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, we're sorry to hear that your experience with Google Nest cameras and our support team has been disappointing. It's important to us that we provide you with the best help possible and identify the issues you’re having with the updates and find a better resolution for you. If you're willing, we'd like to have another go in assisting you with your concerns about the device.Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
They last for one year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you buy an extended protección plan on this item. Once the 1 year manufacture warranty is up Google will not replace your camara. The customer service is terrible and the subscription is expensive for camaras that dont work.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Messi. Thanks for your feedback on the Nest Cam (battery). We hear your concerns, and we´ll pass this information along to the right team as weŕe constantly looking for ways to improve our products´ reliability and usability, including how we handle customer concerns with accuracy and efficiency.
Meanwhile, if further assistance is still needed, we'd appreciate it if you can contact us again so we can investigate your concerns and look for all possible options to help you best, here : https://support.google.com/googlenest/gethelp
Had Nest for 10 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Specs on the last generation was better, and this is far less compatible with everything
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, we appreciate you sharing your thoughts about the Nest Camera (Battery). We're sorry to hear that it didn’t meet your expectations. We’ve taken note of your feedback, and we’ll make sure this gets passed along to the right team since we’re always looking for opportunities to improve our products and services. If you need further assistance, feel free to contact our support team. We’d be happy to help you here: https://support.google.com/googlenest/gethelp
Fire this Designer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would prefer you bring back all the previous nest cameras everyone has come to love. These wireless cameras are not worth it. Wake up google. If your more on the serious side if home security dont buy these, if they bring back previous models buy those.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Sunny, we appreciate your insights. We apologize for any disappointment you may have with the new Nest cameras.
We certainly would love to learn more about your experience with Nest Cam (Battery). This will help us to understand how we can make better products and services for you and all our other customers. Please reach out to our support team here: https://support.google.com/googlenest/gethelp
Not worth the price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras work fine however they're much better deals on cameras! Plus, you'll need Nest Aware if you want them to function properly and they just raised it $20 in one year! Look for camera's with memory cards!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Harp. Thanks for sharing your review about the Nest Cam (battery). We're sorry to hear that your experience with the device didn't meet your expectations. We appreciate your feedback on the subscription offers and we've taken note of it. If you're in need of any assistance, please feel free to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Brand response from Google Team
Posted .Hi there, Harp. Thanks for sharing your review about the Nest Cam (battery). We're sorry to hear that your experience with the device didn't meet your expectations. We appreciate your feedback on the subscription offers and we've taken note of it. If you're in need of any assistance, please feel free to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
