Customer Ratings & Reviews

Hello Robertol, we appreciate the feedback that you've shared with us regarding the features on your Nest Doorbell 1st and 2nd gen. You get notifications about events, face detection, animals, packages, sounds and motions if you subscribe to the Nest Aware subscription. Take a look at this article to find more details: https://support.google.com/googlenest/answer/9233159?sjid=12629368940959491693-NC#zippy=;

Hello JCDenver, thanks for sharing your experience with us. We're sorry to hear that you haven't been able to set up your Nest Doorbell Wired (2nd Gen). To better assist you and provide the best possible solution, please reach out through this link: https://support.google.com/googlenest/gethelp

Thanks for reaching out to us about your Nest Doorbell (Wired, 2nd Gen), Henry. We understand that there may be a learning curve with the transition from the Nest app to the Google Home app, but we are here to help make that transition as smooth as possible. With the Google Home app you’re able to connect with a wide variety of speakers, cameras, thermostats, lights, and a range of other products, all from one place.

Check out this article for more information on setting up and discover more features: https://support.google.com/googlenest/answer/9893532?hl=en

If you need an extra hand, don't hesitate to reach out to us here: https://support.google.com/googlenest/gethelp

Hello there, Trini. Thanks for leaving feedback on Nest Doorbell (wired, 2nd gen) along with the Home app. We regret to hear that your experience is less than ideal.

Our priority with this launch is to build a complete experience for our new cameras and doorbells in the Google Home app. And while the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. We suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view.

We’d like to learn more about your other concern with using the doorbell. Please get in touch with us anytime here: https://support.google.com/googlenest/gethelp

Hi there, SharonD. We're sorry to hear that your Nest Doorbell (wired, 2nd Gen) isn't connecting, even though your other Nest Cameras work seamlessly. It's definitely frustrating when things don't work as expected, and we appreciate you bringing this to our attention. We suggest you try restarting your devices. Then check for any firmware updates and you need to ensure that your internet connection is stable. If you already tried the steps provided, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Thanks for giving the Nest doorbell wired 2nd gen a go, DCiasico. Even though you returned the device, we’d like to get more feedback when you get a chance. Here’s a link to the survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hi there, JBG117. Thanks for sharing your feedback on your Nest Doorbell (wired, 2nd gen). We apologize for the frustrating experience you've had. We understand how important it is for your doorbell camera to function reliably. The lag, offline periods, and slow loading times you're experiencing are less than ideal. A simple restart can sometimes resolve temporary glitches. Ensure you have a strong and stable internet connection and make sure it meets the doorbell's requirement. Regarding the video quality, you can try lowering the video resolution in the Google Home app. If you already tried the suggested steps, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hello there, Marvelous. We appreciate your feedback and we’re glad that you like the Nest Doorbell (wired, 2nd gen). We’re sorry to hear about your experience in finding someone to help when you need it.. We're always striving to improve accessibility and responsiveness to our customers. You can tell us more about the specific challenges you’ve encountered as we have several resources available to help you. You’re always welcome to contact us through our direct support channels found here: https://support.google.com/googlenest/gethelp

Hi JohnP, we really appreciate your feedback on Nest Doorbell (2nd gen, wired), and it’s unfortunate to hear it randomly turns off.

While the Nest doorbell can replace most wired doorbells, there are some cases where the doorbell system either doesn’t provide enough power or provides too much power. You should check that your current doorbell can be replaced by the Nest doorbell. And if you’re replacing the old Nest Doorbell (wired) with the 2nd gen doorbell, you’ll need to remove the chime connector that came with it, too. The first gen doorbell connector is not compatible with the 2nd gen doorbell.

We’re always here to help improve your experience, please get in touch with us anytime here: https://support.google.com/googlenest/gethelp

Hi there, JohnZ. We appreciate your feedback on Nest Doorbell (wired, 2nd gen), and we’re sorry to hear about your experience with our support team. We’ll use your feedback to work on improving how we handle customer concerns with care and efficiency. Meanwhile, we’d like another opportunity to help and improve your overall experience. We encourage you to share your recent case number with us here: https://support.google.com/googlenest/gethelp