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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 16026 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Nest Learning Smart Wifi Thermostat, particularly its ease of use and overall performance. Many appreciate the convenience of remote control via smartphone and the straightforward installation process. The thermostat's design and connectivity also receive positive feedback. However, some customers have reported compatibility issues with their systems and concerns about battery life, while a few desire more intuitive scheduling features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 784 Showing 15,661-15,680 of 16,026 reviews
  • Rated 1 out of 5 stars

    Get a Ecobee4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My advice is get a Ecobee4. The Google Nest has issues.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stop working in less than 2 years

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked correctly at the beginning but in less than two years it has stopped working. Does not detect the power wire.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst thermostat ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate the thermostat it keep going on eco mode even when I turn eco mode off it keeps doing it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wifi problem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t find wifi connection. Lots of people having the same problem

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, for sharing your feedback with us, and we’re sorry to hear that your Nest Learning Thermostat can’t find Wi-Fi connection.

      For issues connecting the thermostat to the app or Wi-Fi network, the steps below might be helpful:
      - Restart your thermostat following the steps here: https://support.google.com/googlenest/answer/9247296
      - Restart and check your home's internet connection
      - Reset your thermostat's network settings, see the link above
      - Check the settings on your Wi-Fi router or access point
      - Check for interference: https://support.google.com/googlenest/answer/9276282

      If you’re still facing the same connection issues after trying the steps above, please reach out to us anytime and we’ll help you the best way we can: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    Hard to turn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really hard to turn.... not sure if they ate all this way, going ro return this one and see if the other one is just the same

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for 2 days and I now don’t have access to it. It kicked me out of the system

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Nest Thermostat

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first purchase of a Next thermostat. I've bought "smart" thermostats before and used them in other houses. The Nest is by far the easiest to use thermostat I've had and it also looks good. Installation and setup was a breeze. I really like being able to check out the energy usage each day to see if I should make any changes to lower it. The support team is outstanding and always responds quickly to any questions I have in email.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work. Had to return. I had an a/c specialist attempt to install it and it still didn't work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good product, but bad customer service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for full price. Two days later, price was dropped. Best Buy refused to honor new, lower price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time the electricity goes out, there are problems getting the NEST back up and running.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just Ok

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't see what the noise is about these. Still haven't seen any different in my electricity bill

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Returned Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was warned by my air conditioner repairman that this product will ruin my air conditioning unit by regularly turning it on and off.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Big Differences between 2nd gen Nests! Great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had just installed 2 2nd generation Nests and 3 weeks later this was released so I boxed them up and returned both to Best Buy and swapped them out for this generation version. Those of you who think there are no big differences in generations, you are dead wrong. This generation of Nest is thinner, larger more bold screen and has a Farsight setting which enhances the entire dial, noticing you from about 20 feet away looking at the thermostat. Plus it seems more intuitive and is just sleeker looking. What happened was Google bought these guys and said, lets update this product to make it look like a modern product put out by a Google company. Plus this syncs nicely with all 9 of my 2nd gen Nest Protects and is just a beautiful product. So go ahead and trade in your 2nd gen Nest Thermostat because you won't be sorry!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Geek Squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad provided wrong information on the installation and did not install the item The revuew is for best buy .. the product seems to be good but dint get a chance to use it

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi PrabhuS, thanks for taking the time to share your feedback on the Nest Learning Thermostat, and we’re sorry to learn you ran into this issue with the installation services. We encourage you to contact your retailer/installer for any concerns about the installation services they offer.

      Or if you want someone to help you check your system’s compatibility, install, and set up your Nest thermostat, you can contact our installation partner who can also give you a demo and answer any questions or concerns you may have after the installation. Here’s a link if you want to book an appointment for installation: https://support.google.com/googlenest/answer/9850152

      We also have help available, and you can contact our support team through phone or chat for assistance here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Saving $$$ Already

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in Nebraska, so we have cold winters and hot summers. The NEST was bought as a household gift for the Holidays and it is awesome. My wife even loves it! Set up is pretty simple; just go to their website, watch a quick video and then see how your old thermostat is wired. Plug in old wires (usually 3-4) into corresponding new ports for the NEST. Using this in the first month has saved us $60 in the first month. (As compared to last years gas bill during the same month.) Our old thermostat was very outdated and we found that even the temperature was off by about 5 degrees after installing the NEST. It's also nice to turn your heat on with your smartphone using Wi-Fi (again, very easy setup) on those chilly mornings, before you get out of bed! Also, forget to turn off your heat or AC when you left for work? No problem, set it to "Away," mode using your phone and save money and energy. This product is worth the price and is fairly simple to set up. I recommend it to anyone who's looking to update an existing thermostat, save money and/or wants to help the planet by saving some energy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a professional install it when I purchased a new AC unit, they could not get it to read/work - returned it

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about these issues you've experienced with your Nest Learning Thermostat not communicating with your new HVAC system properly. Our support is available 24/7 so feel free to reach out to us with any issues in the future.

      Nest.com/help Nest

  • Rated 2 out of 5 stars

    Nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if I got a defective item. It doesn’t stay charged once it’s installed

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I did not buy this!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not buy this! Someone else has used my email address and name to purchase this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terrible customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stopped working and my pipes froze, all the while it was telling me remotely on the app my home was at 65 degrees.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't even last a year and cant get a hold of anyone to replace for a warranty

    No, I would not recommend this to a friend
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