Customer Ratings & Reviews

We've owned two of these thermostats and they seemed to be pretty good products... Until one night, the main thermostat showed an E103 error code on Y1, which was to kick on the air conditioning. Thankfully, it was a cooler night and the house only got to about 78 degrees. The HVAC guy came out and we did some troubleshooting, and it ended up being a bad backplate. I swapped the backplate from the other thermostat I had and things started working again. I had no idea about how long my warranty was good for, but after talking to support, I was a few months out of warranty and they would do absolutely nothing to help. No prorated discount, no nothing. If this keeps up, I'm moving to ecobee.

I have 3 Nest thermostats from a couple year ago and November 2021 I purchased a 4th which is now Google. Horrible setup, took me over an hour, no instructions (had to go online to find), messed up menus are confusing, forces customer to use tracking apps, and the scheduling flexibility is gone (used to be able to pick on/off times and temps anytime on any day. Now you get sleep or two others which don’t match everyone’s life patterns. I’ve yet to figure out the ad-how control which was one push on the original Nest devices. Horrible user controls. It was such a nice interface until Google messed them up. If it were not because I have 3 other Nests I would send back this trashy expensive device. Don’t buy unless you like being frustrated and less than satisfied.

We have purchased 2 of these and both failed, their warranty replacement failed and we had to purchase 2 new ones. Both of those had to be replaced and both have failed. Not one of the 8 total have not lasted a full calendar year. Google has sent us replacements until the original warranty runs out then they tell us we have to buy a new one. I will no longer be purchasing these thermostats. The hard ware keeps failing.

I have two nest units at home, one on the first floor, one on the second floor. Both products were good for the first 10 months. After 10 months, they start to offline randomly, particularly when I am trying to control it on my iphone. What was worse, recent update introduced a new feature that can locate your phone to determine the stay & away status. Ever since then, I have been cooked to WELL DONE several times just because I AM HOME with my phone AT HOME but both nest become away for whatever reason I don't know. Me and my wife are both using iphones and we have separate accounts under the family. Both of us were at home! And the NEST are trying to cook us! PLEASE AVOID this product. I started to use nest products since early 2013. It was really good. It helped me to adjust the setting of the AC and saved my energy bill. I hate to say it but ever since it was acquired by Google, it has been going downwards.

Since I've bought this in 2023, I've had to execute warranty two times. -2 new display heads, and now I have a broken base which is short cycling my AC. This is a massive design flaw. The voltage flickers to the AC after switching from heat to cool. Google stopped providing these bases. Two choices here are - find a used one on EBay or dump it in the garbage. I'll choose the latter. DO NOT BUY this on clearance, parts are limited when you will inevitably need to repair it very soon. Google dropped the ball when purchasing Nest. I won't buy another Google product ever again.

Installing the thermostat is simple. The ability to control your thermostat from anywhere (even outside your home) makes it very convenient and saves money!

I am a very informed consumer. Before I purchase any item for my home, I thoroughly researche it. When I purchased two Google nest thermostats from Amazon, I had the intention of being able to control the temperature at my home while I was away. Google has been a trusted company to me up to this point. I hired a professional HVAC technician to install the device. The units that provided were faulty. I have a zone system and they fried my circuit board. I have spent literally hours on the phone with Google support with no satisfaction or solution. They will not help me with the issue and I am stuck with two malfunctioning Google nest thermostats. And I had to pay for the HVAC technician and to replace Circuit board so that I would have heat. All of this occurred in the middle of a Wisconsin winter. The amount of red tape that Google was having me go through, was ridiculous. They transferred me, they would say that a supervisor would call which they never did, I have yet to reach a resolution on this issue. Do not buy this product

Looks like this is a good purchase and the product can pay for itself within 6 months by saving energy

I bought two of these for my home (downstairs and upstairs). Within 2yrs the first one disconnected from Wifi and wouldn't connect. It's a known issue with the Wifi chip apparently. Google replaced it. Yesterday (a year or two after the first was replaced), the upstairs thermostat no longer connected to Wifi. I contacted tech support after going through the normal troubleshooting and I figured it was the Wifi chip and would need to be replaced. It still remembered the programming that I had manually scheduled and let the tech know that after so many years I couldn't find the receipt. He assured me that using the serial number they could look it up and asked me for it. I had sent all the tech info before I chatted with this tech so I sent it again. He had me go through the same stuff I had already done and told me there was one more step that needed to be done and that was to factory reset it. I let him know that I didn't want to lose my programming and he insisted that I had to do it. I let him know this wouldn't fix the problem and again he insisted..... so I did and lost all my programming. The tech then let me know that my warranty expired several years ago and I could use it manually now that I lost all the programming. I cannot believe the unprofessionalism from the technician and have pulled both Nest thermostats from my home and thrown them away. Absolutely flabbergasted by how I was treated for a known issue with the Wifi chips in these.

Love the product itself but service sucked, everyone seemed to hate there job and life and not helpful

Not recommend, Design beautiful but after while it will start stop connecting to WiFi home network and it will disconnect from any additional sensors if it exist And you cant order thermostat to restart remotely, Battery cant replace Nest advice you to buy another device

Pick this up on a black Friday sale. I continue to have problems with my heat pump, so I'm not sure how much it's saving me . The unit looks awesome and seems to have many things I haven't scratched the surface on what it can do.

Great product for instant security around the house

I've had a Nest 3rd generation for about 18 months. Early, during that time, I decided to take it off of auto-schedule because it created some bizarre schedules on it's own. The end result of this was that it was no smarter than a $60-$90 smart thermostat, it just cost more. After 18 months it decided that it would not follow it's schedule. It would go into Econ mode, during the week when I left for work, and would not come out of that mode until it detected motion inside the house. The programming was for it to cool or heat 30 minutes before I got home. I had 6 phone calls with Nest support. The first 3 were with level 1 support. The latter 3 with level 2 support. The first 3 were about an hour each. The second 3 were about 2 hours each. I was given homework of resetting, reprogramming, and rebooting. Then Nest sent me a replacement and I was tasked with removing the old one, and removing it from the account, and replacing, setup, and reprogramming, as well as mailing the old one back to Nest. I have about 12-13 hours investing in troubleshooting this labor saving device. I've asked Nest for either a fix or refund, and they cut contact with me, on Case number 03923464.

Got a nest for Christmas. Just got home from Christmas travels hours from this post and installed the nest. Unit is compatible. I checked multiple sources including the wizard on Nest that facilitates that process and the compatibility was no surprise as my heating/cooling systems are not unique - standard and common units. Upon installation of the nest the unit did not boot. No green blinking light, no red light, nothing. Just a dead unit. Uninstalled the Nest and reinstalled my old thermostat. The old thermostat is working perfectly again. Just like it did before I uninstalled. It. Maybe it works for other folks but between installation, trouble-shooting, and re-installation of the old thermostat. I am now hours into tinkering with a dead Nest. Plus I am now going to spend more of my time taking this thing back to best buy. Don't know about you but I don't have hours in my day. Like everyone, we are busy and this ate up a large chunk of time. I don't have anymore time to waste. Not taking it back for a replacement. Taking it back to get rid of this thing. If you are super busy with work and family responsibilities like me, I would recommend you avoid this product as you could spend time you don't have trying to get someone else's product to work.

This was a nice product until google bought nest. App is clunky and theres no home kit with iOS. No quick actions, no favorites, have to manually click into the thermostat every time you want to adjust the temp. Easier to just walk up and change the temp manually which removes the features/benefits that make this better than a traditional thermostat. Doesnt work well with the temp sensors you can buy for $100 for 3 areas. Wish I could just return it and get my money back but its outside the return window. If you own an apple device AVOID this as google UX is horrible. They addeded features for androids but failed to add them to the iOS app.

We tried to install the Nest Dual Learning Smart Thermostat, but found out from Google that our system was not compatible. We would need to buy Nest Learning Smart WiFi Thermostat. Nobody at Best Buy let us know that it would not be compatible. That may have been helpful. So we got the Nest Learning Smart WiFi Thermostat and had it installed, but it did not work so we called Google and found out that it was defective. We tried 2 other Nest Learning Smart WiFi Thermostat and they were considered defective as well by Google. We eventually contacted a Heating and Air Contractor and found out that our furnace is not compatible because it has 2 separate systems, 1 for Heat and 1 for Air. The Heating and Air Contractor installed a programmable thermostat and it was cheaper than the Nest Thermostat.

Had a nest at my last home, I was very happy with it so when we moved got another one

Always wanted one so bought one during Thanksgiving sale, installation was fairly easy followed by all the software updates and things like that, it seemed to be running ok. Cold days here so had set it to 72. Heat kicked off and then after few minutes it turned off and it said it had reached the target temperature. I have two other thermometers, one from my old thermostat (with batteries) and other that shows me humidity and they were both showing the house temp to be 69. So I placed these both thermometers very close to the NEST and bump up the temp to 73. NEST comes on and shuts off the air in few minutes. The nest sensor showing that my room temp was 74 and since the target was set at 73, it shut off. At this point, the other two are still showing 69 and 69.5. So I call support, three separate calls on three separate days and then in the end, their supervisor said that is OK for NEST to be off by plus or minus 5F. So basically in winter, when my nest is showing me 72, my actual room temp could be 67F. I so wanted it to work but now its going back and putting my Honeywell back on. The least Nest support could have offered is a replacement.

Being able to adjust the temperatuere anywhere is awesome. However, after only 3 years the unit stopped connecting to my WiFi (which is the Google WiFi system.) Restarted, reset, removed from app then added back, nothing fixed it. For this price I expect a better life from this product and this is completely unacceptable quality.