Customer Ratings & Reviews

Best smart thermostat; easy install, reliable app, and connects to Alexa for easy control.

Was needing a new thermostat. Had ours for 15 years and it was time for a change. Love that it is so simple and you don’t have to flip and switched to change the temp. Overall, it’s a really good product.

Great, easy to use and works well with google home app

This has been a great addition to the house. Being able to control from my phone and set a schedule has been life changing.

I was worried about this product, as I'm not very tech savy, but I absolutely love this thermostat! So easy to use and I love that i can change the temp even when I'm away from home.

I’ve had the nest for about two weeks now and so far everything is going well. I love the fact that I can check the temperature in the house when I’m at work and also lower it when I go to bed or when I’m not going to be home. I thought you would be able to set alerts for when the temperature goes above or below a predetermined setting but you are not. My heat-only system didn’t have a c wire so I purchased an adapter online (NOT the nest power connector) to power the nest and it has been working great. I’m so satisfied I purchased another one for my second zone. As an added bonus I was able to get a rebate from my power company, too. The install was fairly straightforward but not without its issues. It took a few tries for the nest to detect all of the wires which was a bit frustrating because the wires are supposed to be “locked in” by little tabs on the unit but not every wire was able to be “locked in” and still detected by the unit. If the adapter wire was ran behind the wall it might have made that easier but I am not too sure. Since the unit has been working ok that is a project for another day as I am not too bothered by the exposed wire to the outlet. It’s important to note that I am not an electrician or very “handy” when it comes to DIY projects but I am generally able to figure it out between the instructions and YouTube/Google. The setup process for Google products has always been a headache for me and this was no different. Luckily, customer service was open late to assist me and get the device setup. The issue that I was having was the google home setup process kept failing at the very end saying “something went wrong.” I had the most recent version of the app and tried all the troubleshooting steps like factory reset of the nest, phone reset, with no success. Surprisingly, the customer service rep had me turn off cellular data on my cell phone and restart the setup process with just Wi-Fi on and that worked to complete the setup. Who knew!?!? Overall I am very satisfied with the entire experience and would recommend the nest to anyone looking for a smart thermostat. The install process didn’t require a high level of skill to complete just a bit of finesse. The manner in which the app walks you through the entire process is easy to follow. Another important note is that this is my first smart thermostat so I have not had experience with the prior nest app/device. The google home app is intuitive and simple and makes using the nest a breeze. The nest device also shows the indoor humidity level and current outside temperature which is pretty neat.

Great new product, however my HVAC system fell into the 15% that was not compatible, so I had to go with the 3rd Gen Learning thermostat. Later bought this thermostat for my mom. Simple and seamless install. Works great for her system.

just hope they dont discontinue their support like older model

This unit works excellent, easy to set up, I can set a temp through my phone and see how its working.

Really good on controlling temps, stabilizes the house very well, differently than my previous analogic one.

I love this product! Its so cool! I just had to take it back because my Ac/H wasnt compatible!

Even though its an older model it does everything we were looking for. I love that i can control it from my phone from anywhere.

The product was easy to install being. I already had one and our other home. Unfortunately, there was not a backup plate to cover the thermostat that was taken off. The description on the box made it appear that there was a backup plate however we had to buy that item separately.

The Nest is simple to install, setup, and monitor remotely. I’ve really enjoyed having them in our main house and second mountain home.

Not as many features as the more expensive model, but it does all we need it to do and it can be controlled from your phone.

Its a great product.we save much energy than before

First things first you do need a C wire. My old thermostat did not have one. You pop off the cover on your furnace and the C wire is clearly labeled on the board. Go to a hardware store buy 5 wire thermostat wire and ran it in 15 mins and cost $20. It's not rocket science. You can do it. Google home app is fine. All my devices are on it so adding this to that app is better than using the separate nest app. IMO. Very clean looking. I actually prefer the non mechanical setup on the hardware. The other models that twist etc will just break eventually. Also, you bought a smart thermostat why would you touch it??? Overall great product, hopefully it is as durable and lasts for years like non smart thermostats. Time will tell.

Perfect thermostat, looks great, easily programable

It works great and is it so convenient to be able to control the temporary with my phone. I love the color and blends in perfectly with my walls.

I have two. One worked great no problems at all. I control the temperature at my grandmas house all from my phone. She constantly wants the temperature changed and this makes it so nobody has to physicaly go there every time. The second one I bought for my own house arrived with damage. The connection where the y wire goes was broken and wouldn't stay locked down and the system couldn't read it. Returning this week and will see how the third goes