Customer Ratings & Reviews

Hello there, Benny. We appreciate the feedback you shared about the Nest Doorbell (battery). We’re glad that you like its video quality, but we’re sorry to hear that your experience with the setup and connectivity is below your expectations. You may need to check for any range issue or wireless interference that can affect the overall performance of your doorbell. Sometimes the device won’t pass the connection test during setup, and will struggle to stay connected if it’s just a bit too far away from your router. You may also check for objects such as mirrors and refrigerators between the doorbell and your router as these items could block the connection. Check this link for more details: https://support.google.com/googlenest/answer/9276282

For additional help, our support team can guide you with further troubleshooting steps here: https://support.google.com/googlenest/gethelp

Hi there, JayT. Thanks for your feedback on Nest Doorbell (battery). We appreciate that you like the video quality in addition to its recording feature. We hear your concerns about the doorbell sound.

Although Nest doorbells have sounds that help you know what’s happening (for example, when it restarts), a chime is not included, But when a visitor presses your Nest Doorbell (battery), you can hear an audible alert if you have compatible smart speakers or displays, like Nest Audio or Nest Hub. You can connect a Google speaker or display and set up visitor announcements if you want to get notified when someone rings your doorbell when you’re home. You'll only get visitor announcements on your speakers and displays if they are set up in the same home as your doorbell in the Home app. Or If you choose the optional hard-wired installation, it will work with an existing doorbell chime if you have one.

On the other hand, you can adjust your Nest doorbell audio settings to turn the microphone off or on, change the microphone sensitivity, and set up audio notifications. Visit the links below to learn more about the audio settings:

Change Nest camera and doorbell audio settings; https://support.google.com/googlenest/answer/9218407
Troubleshoot camera audio: https://support.google.com/googlenest/answer/9257101

If you need additional help, you’re always welcome to contact us here: https://support.google.com/googlenest/gethelp

Hey there, ZeroX! We’re grateful for your feedback on Nest Doorbell(battery) and we’re glad to hear it’s a great experience for you. We understand your preference for managing it in the familiar interface you're used to. However, our focus is on streamlining your smart home experience by consolidating control of all your devices, including Nest and others, within the Google Home app. This also offers several advantages:
- Enhanced security: Built-in features like suspicious activity detection, 2-factor authentication, and security checkups provide robust protection for your home.
- Seamless interoperability: Your Nest devices and services will work together seamlessly for a more connected home environment.
- Unified login: Manage everything with one account, eliminating the need to switch between apps.
- Consistent organization: Your homes and members will be synced across both apps, ensuring a cohesive experience.

If you need help with using the doorbell in the Home app effectively, let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp

Hi Henry, thanks for sharing your experience. We regret to hear that you’re having battery/charging issues with your Nest Doorbell (battery).

During extreme temperatures, charging is paused to prevent the battery from getting damaged. If you’ve connected your Nest Doorbell (battery) to your existing doorbell wiring, the wires don’t directly power the doorbell. Instead, the battery is trickle charged by the power that comes through the wires, and the doorbell runs off the battery charge. At temperatures between -4°F (-20°C) and 32°F (0°C), the doorbell can continue to work, but the battery will drain because it can’t be charged. If the battery drains completely, the doorbell will shut down, and you’ll need to bring it inside to be charged.

Your feedback is important to us as it will greatly help us in improving our products and services. If you need any assistance, our support team is always here to help. You can reach out to us anytime using this link: https://support.google.com/googlenest/gethelp

Hey there, DeannaM. Thanks for leaving feedback on the Nest Doorbell (battery). We’re glad that you like its integration with your home display in addition to its video and sound quality. We’re sorry to hear that its performance is less than ideal, and we hear your concern about having a wider field of view.

Event detection depends on the camera settings that you select. You can choose which events your camera or doorbell can detect and record (people, motion, package, etc.). From there, you (and each member of your home) can decide which of those events to get notifications for. If an event is turned off, you won’t get notifications for that kind of activity. You can also change the settings like adjusting video quality, wake-up sensitivity, length of video clips, time between recorded events, and using activity zones to monitor specific areas.

We understand that having a wider camera view can be ideal for you. However, unlike some other video doorbells, Nest Doorbell (battery) has a 145° diagonal field of view at 3:4 aspect ratio. It is intended so you can see people from head to toe, and packages left on the ground.

You’re always welcome to visit us here if additional support is needed: https://support.google.com/googlenest/gethelp