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Customer reviews

Rating 4.7 out of 5 stars with 93 reviews

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94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 93 reviews
  • Rated 5 out of 5 stars

    Deliver and installation was easy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Under counter ice maker. Perfect for an outdoor kitchen. Crescent shaped ice cubes with storage bin. No drain. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad fixed my subwoofer and TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was able to diagnosis and fix the problem with my subwoofer not working. They asked me if I had any other issues which I did with my other TV. Due to an apparent software update, I was unable to get regular tv which they also fixed. They were courteous and professional and I recommend the Geek Squad to all of my friends.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were knowledgeable, quick, and dropped off new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad uninstalled my TV and Sound Bar.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this service twice, once to remove my then current TV and move it to another room. Second time was when they came back to uninstall a TV I decided to return. The agents were very careful when removing the TV from the wall and when removing the mount from the back of the TV. Great service to have when you don't have the necessary help to do these tasks.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No complaints here

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a fabulous job. In and out. Very thorough with their work. Definitely calling upon them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek suqad came on time and perfomed task efficien

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent removed the 5 surround sound speakers. because I have Ttal Tech, this service was free. He boxed all the parts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Agent Bryam was patient and on point 100%

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To whom this may concern. My Geek Squad Agent Bryam stayed on point and focused on his talents. It's not always easy to go from 1 Mac to another, timely process. He is coming back to help me with some issues on the new MacBook Pro. His follow up has been timely and would definitely reccomend the Geek Squad, especially Bryam. This is my 5th Mac and lived in the Silicon Valley for over 35 years and dealt with Steve Jobs and others. He would be impressed and did'nt drive while on the phone. Regards, K. Buchan

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent customer service for uninstallin tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad associates were very prompt, efficient, knew what they were doing, and got my tv uninstalled for me so that I could move which was a great relief!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad showed up on time and was most efficient at their assignment!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Basement Theater install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did an excellent job installing our basement theater - including in wall speakers, tuning the receiver and hanging the projector and screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad removed one soundbar and installed a dfferent one. The person was very professional

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and personable. Very helpful and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best Geek ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin operating out of the Morehead City, NC store is, by far, the most knowledgable, most skilled; and most importantly, the most thoughtful and efficient Geek I've witnessed in over twenty years of membership. He arrives when he said he would, he calls thirty minutes prior to his arrival, and does a follow-up call the day after to confirm everything is working well. This final act is the icing on the cake of superior compassionate and successful service. I recommend him without reservation and hope he will rise in your organization in order that his willingness and abilities are the model for all others who may come under his supervision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough about the great customer service these guys have when they came to my house and put up my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EZ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hood product that was eat to install and use for a non-technical person

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Uninstall TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent took down my old TV with care to the surroundings as to not damage anything.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Uninstall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was quick and performed the job well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 4k projector went out, and the Geek squad was there to get me back up and running. Great service to have.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time and replaced a TV that went bad on us after a couple of weeks. Great job and very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did an excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reconnected my ring doorbell with my new network. They called to let me know when they would arrive. They were professional and knowledgeable and able to set up my ring doorbell quickly

    I would recommend this to a friend
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