Customer Ratings & Reviews

My review of this E bike it said it fit a person of 5‘6“ I found that it was very uncomfortable trying to ride it without falling over when I stopped. The shock absorbing seat at its lowest setting was still too tall for me. I am 5‘7“ and as I said, I could barely put my tiptoe to the ground. I can’t speak about the battery life because I’ve only had one real ride on it, but it was enough to change the seat post to a normal seat post, which by the way is not standard. I left out and found somebody with a post that same diameter and I put a bit wider seat on it . I’ve got it to sit lower, but since I’m back injury, I have not yet tried to pedal it and that’s upcoming. Hopefully, the only other thing that I have an issue with is with the thumb throttle, there is no room for mirror and I would like to bike to have at least two mirrors. Because as you get older, it’s harder to turn your neck all the way around like you were when you were in your youth, I do have a mirror on the other side of the handlebar and I’m hoping that it’ll work out so I don’t have to turn my head to see what’s behind me . And as to their customer service, kind of sucks big time took me two days to get a response from them. Again, there has been an upgrade to this bike and it still called the hay Mars 2.0 the older model like mine comes with a thumb throttle, the newer 2.0 comes with a twist throttle on the handlebar so that bike you are able to put mirrors on that 2.0 again this is my honest evaluation as I know it

Best purchase I’ve ever made in my life not only can I get to work in a timely manner with the quality of this bike is crazy. I’ve never experienced something like this and I’m happy I purchased it. Thank you Best Buy.

I recommend this EBike 100%. It saved me so much money on gas and Uber. It's very fast, 5 minutes everywhere I go from my house. I had it for over a year and never had any issues with it. I would buy it again if I needed to.

Love love love! Only gave it a 4 because both my husband and I got one. Mine is perfect but my husbands tail light didn’t work and he had to replace his seat because it wasn’t functioning properly. But with that said Heybike sent him a new taillight so that was really great! But he did have to buy a new seat.

Very easy to build and wonderful battery live it also runs very smooth & very fast i would definetly reccomend !

Great Electric Bike, very durable and has a simplier set up when building. The bike has an app to be able to locate your bike and adjust how fast you want the bike to go. Over all a nice bike would recommend to others

This bikes are honestly amazing, it’s my first time buying an electric bike and I didndnt get disappointed at all , great battery , lighting, shocks are great , can’t go wrong with them ! I’m thinking of purchasing another for my wife ! Highly recommend it .

Wow so happy for this I was running around driving my brother back and forth to work every day and best investment ever

Great bike it is easy to set up and its cool that it can fold up I absolutely love it

One of the best e-bikes I’ve had. Heavy duty and although it’s big, it’s easy to maneuver. It’s foldable for easy storage.

I have had this bike for 3 months and have been riding it for about a month in total time I love the way the bike looks and rides,good quality and everything else i have no problems with Having said that, customer service is a different story I bought the bine and within 2 weeks the battery died on me, I know it happens,God nows how long that battery had been sitting the before I bought it,when I called te company they had ne take pics and videos to show them,wich I did, then after they were convinced of the obvious,they said we’ll replace the battery BUT YOU HAVE TO PAY FOR SHIPPING, I tried to pmead my case to no avail,basically it was PAY FOR THE SHIPPING or just pedal your bike when you use it, so I was extorsioned to pay the $60 shipping for a part that came defective from their company,THEN it took 2 months before I got the battery delivered, I know things cone from China but the way they handled it was wrong,I really hope they get better customer service because I am planning on buying another bike from them

I love this bike. It is very quality and fast. I drive it everyday for shopping near my house.

We have the Heybike Explore. It's a great bike and the company has been a great company to deal with. We recently had an issue with the motor and we were still under warranty and they honored that without hesitation. We consider Heybike a great product and an excellent company!

Took it form a ride for the 1st after I assembled it. Everything worked perfect. Bike road smooth and has good power. I highly recommend it.

it was fun but broke down after 2 months and I am now speaking to the company about options since I'm still paying for it currently roughly 1000 miles so it's not all bad but I'm stuck with the payments it seems

Love this E-bike. Easy to use, fast and enjoyable all the way around. Can't go wrong with this bike.

Love the bike. Top speed I have made it to is 28. I plan to ride 11 miles to work and back. July 2 I will make the trek. Rode around 2 miles at a time so far 6 times. Comfortable for sure. I’ll post more after riding it to work!

It rides so smoothly and it has so much power. The fact that you can manually change speeds is so good because it helps to control the bike no matter what.

Works really well. Rides well. Easy to drive and manage. Well equiped. Comfortable. Very reliable. Learning to drive it was really quite easy. For a woman senior citizen I was impressed with how it can get me to where I want to be without any problems.

Since i bought this E bike.. i haven't baby it. I been pushing it to its max and enjoying every moment i can riding it.. Not to great on windy days.. Still testing it threw the seasons but definitely worth buying. At least for me