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Customer reviews

Rating 4.3 out of 5 stars with 224 reviews

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85%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 224 reviews
  • Rated 5 out of 5 stars

    Cools our 550 sqft living room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This portable AC cools our 550 sqft. living room from 84° down to 73° in about 2 hours. We had to use insulating curtains to block the cool air from going through the doorway leading to our kitchen. To get this AC to work in our living room with our sliding patio door, we had to buy a vertical sliding door portable AC hose adapter. What I like about this AC is it is exceptionally quiet, more so than our Fridgedaire Gallery cylindrical portable AC in our master bedroom! It isn't equipped with Wi-Fi so it lacks smart feature which we enjoy using with our Fridgedaire. It definitely came in handy during the fire season here in SoCal, where it reached 102° along the beaches! If you're thinking of getting one, don't hesitate until another heat wave strikes and all AC sold out. Get one today!

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Our units work best in enclosed, well insulated space. Honeywell portable air conditioners make use of dual motor technology, making them quieter than most others in the market. Please feel free to reach out to us at usinfo@jmatek.com for any assistance or information from our customer support team. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Great AC for my small condo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this unit. It's not super strong and doesn't blast out cold air like my last one did, but it is plenty strong for what I need. I have a 600 sq. ft. condo and this is in the living room and cools superbly. If you have a larger unit, you might want the next size up in BTUs. This one is 10,000 and is great for my place. Plus it is very quiet and very attractive. I am very pleased.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Our units work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. Please get in touch with us at usinfo@jmatek.com, for any of your concerns. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Very good portable A/C

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a well enough job to cool our bedroom (11'x14'). But I'm not sure how well it do in a living room setting.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Our units work best in enclosed , well insulated spaces. So if your living room meets the space requirement, it should not be any hassle in using the unit there. Please feel free to write to us at usinfo@jmatek.com for any information or assistance. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 2 out of 5 stars

    Not what I expected!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works but does not cool down the room as much as it should I set it to 70 but the room tem stays at 77 !

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      We are sorry to hear this ! Our units work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. There could be other reasons for the unit to not cool- temperature setting could be too high, the dust filter could be dirty, or the air outlet could be blocked.
      Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBB0701. We look forward to making this right for you. Thank You ! JMATEK

  • Rated 4 out of 5 stars

    Comparible to other portables

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This AC has a slightly louder fan/rattle noise than my previous Denali portable. It functions nearly the same as every one I've owned before - which is to say not as powerful as a window unit, but capable of cooling a single room. I have a work room that gets hotter than the rest of the house and this shaves a few degrees off the temp. I can typically get this room to be 76-79 with central air, then this unit will take it down to 71 from there. If you rely on the portable alone you would not be able to shut it off for any time period if it was over 80 outside, and you will have only a small room to feel comfortable in. If you don't mind the effort/installation/permanent nature of a window unit, you will find those perform better. However, this allowed me to be able to open my window and use a fan instead on nights that were cool outside. As with all portables, the hose and window bracket fit loosely together and I used packaging tape to secure the hose to the unit and bracket. I had to do this with everyone one I've ever owned, so it's not limited to this model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our A/C broke at our house - we live in Houston,TX so you can imagine how hot and humid it was. The self evaporating system worked flawlessly. During the heat of the day it kept our bedroom at 72 degrees and at night as low as 67 degrees. The noise also isn't as bad as some of the other reviewers complained about. But we are used to having a fan on because even with our ac working it gets hot. So its about as loud as having a small tower fan blowing. Worth every penny. We are extremely satisfied with this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The unit works well overall.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit works well and definitely cools and dehumidifies. The instructions are easy to understand. We ordered this because it was made in the US and used relatively lower power compared to other models. So that part is very good. The one feature that is not up to the others is the window mounting. Ideally it would be a little taller with more room to reach further down to the sill at the bottom so you don't have to bend the hose to the window as much to get around the sill. Also the expansion bar requires you cut it for all but the widest windows. This part of the system could really have taken a bit more care in the design, but I do see similar issues with folks who bought other brands instead. Otherwise for cooling and electrical usage it does GREAT! So I give it a 4.4 out of 5.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. The window venting kit that comes with the unit measures 26.6 inches. It can then be extended from 36.2 to 52 inches. If the size of your windows is not within these measurements, then the bracket will need to be modified. Please feel free to get in touch with us at usinfo@jmatek.com for any support or assistance. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Cool and quiet, good for small rooms

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This AC isn't quite as powerful as my previous unit but it's much quieter. The auto-evap system appears to work very well. Every time I check the drain ports on the back it appears to be empty. I use this in the bedroom to keep it cool at night. It takes awhile to cool the room so I usually turn it on a half hour before I turn in. I wish you could direct the fan blades. I use a box fan to help circulate the cool air where I want it. Works very well in my case but I wouldn't recommend it for a large room. Installation was mostly easy but I had to carve through one of the window kit sections in order to make it fit.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thanks for the review! We're happy to hear that you're satisfied with the overall performance of our Honeywell Portable Air Conditioner. We appreciate you sharing your thoughts on the design of the window kit and air outlet, and we'd be happy to note that for product improvement purposes. The HL10 is recommended for a 350 sq ft room so it should not be expected to cool a large room. However, we'd love to recommend a more powerful Portable AC unit that'll work great for your specific needs. Please feel free to give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at usinfo@jmatek.com. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Nice product

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first portable air conditioner I have purchased. I just got replacement vinyl windows and was concerned with a window air conditioner in my bonus room. Great choice. I would buy it again. No need to empty that condensate tank as it dries itself. Looks nice too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the Job Done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased with an eye toward reining in my summertime electric bill and not overtaxing my HVAC. So far, this has proved to be a smart purchase. It efficiently cools my bedroom, while allowing me to set the house thermostat at a moderate temperature that helps keep the electric bill in check. The only downside is that the unit is a little loud. While the fan setting whispers a slight breeze, the AC belches out cool air. Naturally, it oscillates between the two settings. You get used to the AC noise (it's not terrible), but you do have to get used to it.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Our units make use of dual motor technology which means lower levels of sound than most others in the market. Like any other electrical device, this unit will make a bit of sound when operating due to the powerful compressor starting to cool the space you need it to. It gets steady after that. Please do feel free to write in to us at usinfo@jmatek.com for more information and asssitance from us. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in north central Texas and it gets hot!! My bedroom is a garage conversion and although there is insulation in winter the room is significantly cold and in the summer it gets really warm. I went 4 summers suffering in this hot bedroom trying to make it with a ceiling fan and I never even thought about buying a portable a/c. Thank god i came across the idea of buying one because it is a life saver! My room is pretty big and cools quickly! The size of the a/c is a bit larger than I thought but it doesn't matter because I can stay cool now. I personally don't think the sound is too loud, it's comparable to an air purifier in loudness. Buy this if you are done being hot!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A little tricky to install but well worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this AC for our kitchen that has a double oven, so it gets super hot. It definitely helps cool down the large kitchen even when the doors are open. Obviously with the doors open it take a while longer but it was a good purchase. Connecting the exhaust was tricky and some of the pieces were damaged at initial purchase - but I was able to work around that - so couldn't give it 5 stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cools quickly and well!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This portable AC has saved my life this summer! One of the hottest in Colorado history, upper 90s every day! Too hot. But with this neat AC I am able to sleep comfortably. Worth every penny. Delivered right to my door, no delivery charge. I was able to get it running all by myself!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great, installation could have been smoother

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this unit running in a bedroom (14 x 12) for the past 2 months and it does a great job of keeping the room cool. It is pretty quiet so that's nice for sleeping. My only complaint is with the plastic piece and extension that you put in your window to hold the vent tubing in place. When the plastic piece was adjusted to fit my window, part of the hole for the vent tube was blocked, so I had to cut part of the plastic extender to make it shorter which was a pain.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Our customer support team will be able to assist you with the unit installation. Please feel free to write to us at usinfo@jmatek.com or call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST). If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Great portable a/c unit.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in an apartment building that decides when they will switch on the a/c and with weather constantly changing from March - May, I needed something that would keep my home cool and comfortable until they switch over. I have a 960 sq. ft. home and it had kept it comfortably cool on the very warm days. It is not as loud as some of the reviews had mentioned. It is a bit bulky (especially the exhaust hose), but being cool and comfortable is well worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value for the product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So after a lot of research and checking out the competition, I decided on the Honeywell and so far, it’s output is way better than expected. It’s cooling 500-600sqft with only 450sqft capability!! And it is not loud. Easy install. Easy controls. Remote controlled bonus. My delonghi AC is way louder than this one. So much so that we kept this one downstairs and moved the other upstairs for daytime cooling and nite sleeping with it off.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Our units make use of dual motor technology making them quieter than most others in the market. Please feel free to write to us at usinfo@jmatek.com for any information or assistance. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Lifesaver!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Living in an area where it gets warm for a good part of the year you’d think the houses would come with A/C. That being said when we had a mini heat wave I just about melted. I bought this unit due to many positive reviews. Tried it in my living room but it didn’t fit great in my window and the room was too open for it to properly cool down. It then got moved to the master bedroom and we have been enjoying it ever since.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Please feel free to write to us at usinfo@jmatek.com for any assistance or information from our customer support team. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Works Well

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first portable air conditioner. It is easy to move on it's rollers, and I had no difficulty installing. The plastic was too small or too large for our window, but my husband was able to cut it to size. Until that happened, I just put a dishtowel on either side to plug up the remaining space. We first had in a large area ( kitchen, dining, great room), and it did cool somewhat, but not as well as it did in the bedroom, which was smaller and more confined.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great air conditioner!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Room is just above the garage, so it stays warmer than other rooms. This portable ac really does the job! The only drawback is the level of noise it produces, it was much louder than I expected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works pretty well, slightly annoying to maintain

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this primarily in a small bedroom. I have two cats and the machine efficiency drops pretty quickly as the machine fills up with cat hair and dust. Cleaning the lower grate means using a screwdriver which takes more time and effort. Also, the bottom drain plug location makes it difficult to drain. Overall, I would recommend the unit for portability and functions.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Hi, thank you for taking the time to share your thoughts on our Honeywell Portable Air Conditioner. We're glad to hear that overall the unit is working well. We'll keep your feedback in mind for product improvement purposes. If interested, we would recommend trying our Bluemyst Air Purifier (https://bluemyst.com/), which works great for capturing dust and pet dander. Also, if you haven’t already, remember to go to HoneywellHomeComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK